Boston University
BOSTON, Massachusetts, United States

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Institution Type
Four-Year Institution

Job Details


Tracking Code1782 Job Description

About the Role

Boston University Student Employment seeks a Senior Assistant Director. This position helps achieve Boston University’s goals for retention and superior service to students through its oversight of the University’s Federal Work-Study (FWS) and Student Job Service (SJS) programs. These services support matriculated students in securing part-time employment opportunities while attending Boston University. Federal Work-Study earnings average $6,000,000 annually and are utilized by approximately 3,000 students. The web-based Student Job Service is utilized by approximately 10,000 students, with emphasis placed on the development of part-time, summer and paid internship positions. This role supervises two full-time staff members: an Assistant Director and a Program Coordinator.

The Senior Assistant Director works closely with BU Financial Assistance, Payroll, Human Resources, the Center for Career Development, the Newbury Center, the Boston University Initiative for Literacy Development (BUILD), community service programs, Dean of Students’ Office, and BU departments who hire student workers. This role reports to the Associate Director for Outreach and Communications.

The Senior Assistant Director’s primary duties include:

  • Supervising two full-time staff members in the daily oversight of student employment programs;
  • Maintaining all federal work-study and student job service systems and operations and ensuring compliance with all relevant University, state, and Federal policies, procedures, and regulations;
  • Oversight of student employee onboarding process ensuring that employment requirements are met;
  • Oversight of the web-based Student Job Service operation, determining the best methods for promoting the availability and effectiveness of Boston University student workers to the greater Boston employer community;
  • Oversight and approval of the design, creation, and distribution of new and revised Work-Study or Student Job Service print and on-line training and informational materials—including manuals, guides, pamphlets, and brochures—to students, student supervisors, and other employers;
  • Acting as liaison to the Boston University Initiative for Literacy Development (BUILD) program which hires approximately 150 work-study students annually;
  • Oversight of the response to all customer service inquiries related to Student Job Services and Student Payroll, escalating inquiries to appropriate staff;
  • Representing Student Employment at training events, presentations, and other speaking engagements;
  • Coordinating various Student Employment events throughout the year;
  • Arbitrating supervisor/student employee disputes; diffusing and resolving disagreements as needed;
  • Evaluating and solving specific student work problems within a University department;
  • Counseling, coaching, and advising individual students on various work-related issues, employment options, and career development issues as needed, and;
  • Managing the Student Employment operational budget.

About the Organization

BU Student Employment is a part of Boston University Financial Assistance, which is a department within the Enrollment & Student Administration unit (ENSA). The Student Employment Office works with enrolled degree-seeking students to assist them in their employment endeavors on-campus in the University’s schools, colleges, and offices; or off-campus at a variety of different employers in the Greater Boston area.

Across the 11 departments of ENSA, we are dedicated to ensuring that our policies, practices, and services meet the needs of an increasingly diverse University community of students, families, faculty, staff, and alumni. We do so through a lens of respect, and a commitment to encouraging the personal success and productivity of all employees. To read more about Boston University and our commitment to diversity and inclusion, please visit

Required Skills

A cover letter is required for consideration.

About the Candidate

A Bachelor’s Degree is required for this position. We are seeking a candidate who:

  • Has at least 3-5 years of related experience;
  • Has supervisory experience;
  • Has experience working in a high-traffic customer service environment;
  • Demonstrates strong written and oral communication skills;
  • Is comfortable speaking to individuals and groups in both virtual and in-person formats, and;
  • Demonstrates the ability to manage multiple projects and deadlines.

Experience using SAP Human Capital Management, as well as familiarity with the Form I-9, W-4, and M-4 are plusses, but not requirements.

Up to two days of remote work per week may be available for this role.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

Job Location BOSTON, Massachusetts, United StatesPosition TypeFull-Time/Regular


The Difference Is Our DNA

What compelled the Bill & Melinda Gates Foundation to award Boston University a grant to fight newborn mortality in Zambia? Why did Martin Luther King, Jr. adopt BU as a place where he could hone his message of justice and equality? And what is the catalyst that prompts 32,557 students from 135 countries to call BU their home every semester? It’s in our DNA: an inherent desire in each of our students, faculty, and staff to vigorously and dauntlessly pursue knowledge—and embrace the unlimited possibilities that come with it.

A Community Unlike Any Other

As you can see below, it takes people, ideas, and a little luck (Boston, you’re our town) to make BU what it is today: one of the most dynamic universities in the world.

Celebrated thinkers: On any given day, students will find themselves mesmerized by Nobel Prize winners, a poet laureate, and the first biomedical engineer ever to receive a MacArthur Foundation “Genius Award,” among others.

Extraordinary teaching: When a classroom starts to percolate with new ideas, it’s because our faculty of scholars and accomplished practitioners know how to ignite students’ imaginations. That’s why we reward our best teachers with BU’s most prestigious honor: The Metcalf Cup and Prize.

Groundbreaking research: With faculty dedicated to a creative, interdisciplinary approach to problem solving, BU has become a leading global research institution—propelled forward by over $350 million a year in sponsored program revenue.

World-class students: Elite students from all 50 states and 135 countries pursue higher education on BU campuses in Boston and at programs in L.A., D.C., and more than 30 other cities on six continents.

A city within a city: Today, 80% of our undergrads live on campus, which could explain the 525 student activity groups alone.

The greatest college town in the world: Boston. ’Nuff said.

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