Public Safety Technician
Golden West College
Public Safety Technician
Salary: $43,254.00 - $58,315.00 Annually
Full job description and OFFICIAL application available ONLY at: https://www.governmentjobs.com/careers/cccd/jobs/2313290/public-safety-technician?keywords=public%20safet&pagetype=jobOpportunitiesJobs
Performs a variety of general office and clerical duties for Public Safety such as, but not limited to, entering and accessing data to secure law enforcement databases, reviewing paperwork for uniformed personnel and the public, operating the radio to dispatch officers to calls for service, entering information for evidence and lost/found property onto interagency databases, and assisting with incident reporting.
Distinguishing Career Features
The Public Safety Technician is a clerical position with specialized training in law enforcement data systems. The Public Safety Technician requires certification for access to law enforcement/public safety databases within a reasonable time.
Essential Duties and Responsibilities
Specific duties may vary among departments and jobs. Incumbents typically perform a substantial portion or all of the following kinds of duties:
• Reads, interprets, classifies, codes reports based on established interagency standards. Codes information contained in reports. Enters, modifies, and cancels data from reports into special databases.
• Retrieves, interprets, and disseminates information from law enforcement computer systems, databases, and other sources. Distributes and receives reports of investigative details to/from other law enforcement entities.
• Establishes, updates, and maintains computer-aided records for victims, arrested persons, case files, and property. Organizes files by name, case, and address.
• Processes a variety of miscellaneous documents according to established campus and District procedures, laws and mandates, and some within court mandated time frames.
• Duplicates and distributes copies of reports to officers, investigators, outside agencies, and other interested parties, applying public records and privacy laws and District policies in the release of information and documents.
• Receives walk-in guests and telephone inquiries from a variety of individuals. Initiates and receives telephone calls, provides information and resolves matters, or routes calls.
• Receives requests for information, and fees for services and charges such as those for impounded vehicles. Works with angry or hostile persons such as those who are victims of crimes, have had a vehicle towed, or who have been arrested.
• Interacts with police officers by telephone, radio and in person to obtain or provide information. Responds to special requests by officers attempting to obtain information by accessing law enforcement databases and manual files to locate information.
• Dispatches officers to routine calls for service, requests for assistance and emergency calls.
• Assists officers conducting computer-aided database searches.
• Receives and sends urgent messages from and to various agencies. Takes appropriate action or notifies appropriate person based on message received.
• Performs computer data entry and search of lost, stolen, pawned or recovered items, and missing/runaway/endangered persons into state and national systems.
• Performs other duties as assigned that support the overall objective of the position.
Qualifications and Physical Demands
Knowledge and Skills:
The position requires knowledge of ordinances, statutes, laws, general orders, policies and procedures related to processing, storage, and retrieval of records and documents used in law enforcement. Requires knowledge of law enforcement computer-aided databases including protocols and administrative rules regarding access, use and dissemination of data. Requires basic knowledge of general municipal court procedures and processes. Requires a working knowledge of office practices, procedures and equipment, including filing systems, receptionist and telephone techniques, and letter and report writing. Requires business mathematics skills to compute sums and statistics. Must be skilled in using and troubleshooting various standard office machines. Requires skill using the English language, grammar, spelling, punctuation, proofreading/editing, to prepare professional correspondence. Requires sufficient human relations skills to make present a positive image of the department, convey technical information to others, and use patience and sensitivity in dealing with a diverse population.
Requires the ability to perform all of the duties of the position efficiently and in an open environment with interruptions and distractions. Must be able to perform clerical and secretarial work with speed and accuracy. Must be able to learn, interpret, explain and apply knowledge of department organization, operations, programs, functions and special terminology when performing assignments. Requires the ability to plan, organize and prioritize work in order to meet schedules and timelines. Requires the ability to work cooperatively with staff, external organizations, and the public using patience and courtesy. Requires the ability to use a personal computer to produce correspondence and reports, and type/keyboard accurately. Requires the ability to maintain confidentiality of private and sensitive information. Requires the ability to complete police standards training and earn a certificate for access to law enforcement databases. Requires the ability to work varying shifts. Requires the ability to work as contributing member of a team, work productively and cooperatively with other teams and external customers, and convey a positive image of the campus.
Education and Experience:
The position typically requires a high school diploma, and three years of clerical, records, or dispatch experience in a law enforcement, fire, or security environment.
Licenses and Certificates:
May require a valid driver license. Requires certification to access law enforcement databases within a reasonable time.
THE COAST COMMUNITY COLLEGE DISTRICT IS AN EQUAL OPPORTUNITY EMPLOYER: