Job Title: Systems Analyst/Technical Consultant
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 24568
Job Code: 0420 Information Technology Consultant -12
Department: Office of the Registrar
CompensationClassification: Information Technology Consultant - Expert
Anticipated Salary Range: $6,249/month - $7,517/month
Salary Range: $6,249/month - $11,406/month
FLSA status: Exempt

Classification: Information Technology Consultant - Career
Anticipated Salary Range: $4,372/month - $4,861/month
Salary Range: $4,372/month - $10,173/month
FLSA status: Exempt

San Jose State University offers employees a comprehensive benefits package. For more information on programs available, please visit http://www.sjsu.edu/hr/benefits/
About the PositionWorking independently under limited supervision, the Systems Analyst/Technical Consultant provides direct support and consulting services to and within the Office of the Registrar to ensure technical and developmental oversight of all systems and networks. The incumbent performs a variety of technical and analytical functions by interpreting the California Education Code regulations, CSU Executive Orders, San José State University Academic Senate policies, Admissions and Records policies and procedures, PeopleSoft Administration, imaging workflow software integration, and secondary student record databases such as FileMaker Pro and SAMI. Duties include technical project management, testing and troubleshooting, programming and support functions to the University Registrar primarily focusing on the effective transmission of electronic transcript data, data cleansing, workflow management, quality control, and customer service. This position serves as a subject matter expert for PeopleSoft processing, EDI, On Base, and their technical requirements. This position coordinates and collaborates with the Systems Coordinator on maintaining and troubleshooting the Student Records module in PeopleSoft.

Responsibilities include but are not limited to the following:
-Provides technical expertise and recommendations in assessing new IT software projects and initiatives to enhance and/or replace existing systems with cutting edge technologies.
-Creates and maintains system design, workflows, and functional specification for all new development projects.
-Provides moderate programming and SQL administration in live and test environments.
-Investigate and resolve application functionality related issues and provide technical support of systems (i.e. On Base and PeopleSoft) to meet changing user requirements.
-Provides application development, installation, and testing for multiple projects.
-Produces and maintain technical procedures and documentation for the applications including operations, user guide, etc.
-Analyzes data contained in the enterprise database and identify data integrity issues with existing and proposed systems, and implement solutions.
-Participates in meetings with technical and end users to discuss progress and issues to be resolved.
-Serves as a liaison and facilitator between all business units to assist in addressing and resolving IT software issues.
-Serves as subject matter expert for the electronic processing of documents in all databases and system applications utilized in the Imaging and Archive Operations unit.
-Responsible for the effective integration of EDI transcript data with imaging systems.
-Provides second level of troubleshooting miss-matched or un-retrievable documents by running search/match process and comparing databases.
-Works toward the implementation and maintenance of the paperless workflow process.
-Creates and modifies OCR templates and forms in various applications used.
-Reports and troubleshoots systemic issues pertaining to transcript submission.
-Provides user-end training and guidance to staff members and student assistants assigned to the PeopleSoft/EDI/On Base processing and other student services systems.
Minimum QualificationsInformation Technology Consultant - Expert:
Bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study and five years of experience supporting information systems and technology.

Information Technology Consultant - Career:
Bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study and three years of experience supporting information systems and technology.
Preferred Qualifications-Bachelor's Degree
-Experience with student information systems/databases, including PeopleSoft and Imaging softwares.
-Experience with networking protocols, and network management principles, ECM (Enterprise Content Management) principles, and best practices and knowledge of network security issues and solutions.
-Experience with computer data formats, networking, and programming issues and concepts.
-Experience training end-users in imaging workflow processing and troubleshooting techniques.
-Experience creating documentation in workflow mapping, navigation tutorials, and web-based training formats.
-Experience with query tools such as SQL and SQR.
Knowledge, Skills & Abilities-Strong oral and written communication skills.
-Excellent customer service and public relations skills.
-Ability to compose, presents, and appropriately format correspondence and reports.
-Ability to analyze data and make accurate projections using business mathematics and basic statistical techniques.
-Ability to organize and plan work and projects including handling multiple priorities.
-Ability to make independent decisions and exercise sound judgment.
-Knowledge of or ability to learn of EDI Smart, PeopleSoft, Adobe Acrobat, Filemaker PRO (EDI Transcript, DocuTrack, Docmaker, Next Steps, Enrollment Back file, SIS 121, SIS 122), VNC, KOFAX, IPM, Oracle, CMD, Ellucian, Keyfile,NOLIJ, Redmine ticketing system, Assist database, XAP Communicator, FTP servers, and BRIO. Strong knowledge of query reporting tools such as SQL and SQR.
-Knowledge of PeopleSoft and the integration to On Base for TS 130/SPEEDE, WES, Parchment, e-transcript, JST, Credentials, Inc.
-Ability to create and modify OCR templates in On Base.
-Knowledge of computer applications such as word processing, spreadsheets, database management, and power point.
-Ability to make independent decisions and exercise sound judgment.
-Ability to multi-task, working effectively in a fast-paced environment with frequent interruptions.
-Ability to analyze data and make accurate projections using business mathematics and basic statistical techniques.
Posting DateMay 22, 2018
Application ScreeningApplication Screening begins June 15, 2018
Applications received before that date will receive first consideration.

This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
Required Application MaterialResume
Letter of interest
List of References
Complete SJSU Online Employment Application

Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration.
Additional InformationSatisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Equal Employment StatementSJSU is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability.

It is the policy of SJSU to provide reasonable accommodations for applicants with disabilities who self disclose.
Contact InformationOne Washington Square San Jose, CA 95192-0046
Phone: 408-924-2250