Assistant Director, Residential Operations
Hofstra University is a nationally ranked and recognized private university in Hempstead, N.Y. that is the only school to ever host three consecutive presidential debates (2008, 2012 and 2016). At Hofstra, students get the best of both worlds. Our campus is a leafy oasis just a quick train ride away from New York City and all its cultural, recreational and professional opportunities. We offer small classes and personal attention, with the resources, technology and facilities of a large university. Students can choose from more than 160 undergraduate program options and 165 graduate program options in the liberal arts and sciences, education, health professions and human services, the Peter S. Kalikow School of Government, Public Policy and International Affairs, the Fred DeMatteis School of Engineering and Applied Science, the Frank G. Zarb School of Business, the Lawrence Herbert School of Communication, the Maurice A. Deane School of Law, the Hofstra Northwell School of Graduate Nursing and Physician Assistant Studies, and the Donald and Barbara Zucker School of Medicine at Hofstra/Northwell. Hofstra University is a dynamic community of more than 11,000 students from around the world who are dedicated to civic engagement, academic excellence and becoming leaders in their communities and their careers.
The Assistant Director, Residential Operations will aid and support the professional, graduate, and undergraduate staff and serve in the absence of the Director of Residential Operations; assist in tracking all maintenance requests/concerns in the residence halls through an online work order system that is managed by the Office of Facilities and Operations; serve as a point person regarding all outside vendor contracts such as but not exclusive to laundry, bin rentals, appliances, student micro-fridge rental, and furniture; and work with Procurement and Purchasing to ensure timely submission and payment of all purchases.
The Assistant Director oversees the following processes:
• Select, supervise and train student workers including an hourly graduate staff member
• Review, track and coordinate work orders/maintenance requests in the residence halls
• Manage residence hall improvement projects
• Management of health & safety inspections and appeals
• Management of housing extension requests
• Manage inventory for residence hall storage rooms
• Responsible for reconciling all health and safety fines and student damage billing
• Manage, update, and review opening and closing guidelines for the residence halls
• Review and respond to facility/work order concerns sent to the ResLife email box
• Manage oversight of master key and residence hall key controls for the Office of Residence Life
• Perform training sessions for resident director and resident assistant staff
• Provide reports to the Director of Operations and the Senior Assistant Dean of Students/Director of Residence Life regarding key processes with financial implications.
• Early arrival and move in coordination when necessary
This position works closely with Student Financial Services to ensure proper release of student accounts after verifying all damage billing in banner at the end of each academic semester. The Assistant Director is also responsible for communication between the Office of Residence Life and students on matters relating to work orders submitted, painting schedules, fire safety checks, health and safety fine appeals, and all other concerns brought to their attention regarding facilities operations.
As a member of the senior leadership team within the Office of Residence Life, the Assistant Director works collaboratively with other senior staff members on various projects. In addition, this individual will work with various other offices across the Division of Student Affairs. This includes but is not limited to: Office of Student Leadership & Engagement, Student Access Services, Parent & Family Programs, Hofstra Card Services, Conference Services and Campus Recreation. This individual will be required to interact with parents and families regarding inquiries and concerns related to a student’s residence hall or physical room within the residence halls. The individual will work with student representatives and groups including SGA (Student Government Association) and RHA (Residence Hall Association).
Provide high levels of customer service for students and families and advocate on their behalf with campus partners including but not limited to Facilities, Plant, Custodial and Fire Safety.
Bachelor's degree required. Must possess a valid NYS driver’s license and successfully pass driving record background check before employment begins. Ability to lift 50 pounds.
Master’s Degree Preferred. 2-4 administrative experience in an active, service oriented, diverse, professional office environment; higher education administrative experience preferred.
Exceptional written and verbal communication skills are essential. A keen understanding of database management, purchasing guidelines and procedures. Budget management and proficiency in Microsoft Office Suite are necessary. Exhibit good professional judgement, good computer skills and the ability to work in a team environment. Prior experience and knowledge of Banner and WebTMA is preferred. An established record of accomplishment promoting student development programs and cultivating positive relationships that cultivate comprehensive student-centered organization
Characteristics of the Successful Candidate: Have strong quantitative and analytical skills, and have comfort with appropriate technologies including social media
Have a passion for and experience with working students, families, and colleagues of diverse backgrounds. Actively support and attend DSA and University-wide events. Perform other duties as required
Please send a resume, cover letter and three references to: [email protected]
Hofstra University is an equal opportunity employer, committed to fostering diversity in its faculty, administrative staff and student body, and encourages applications from the entire spectrum of a diverse community.