Technology Support Specialist II, Office of General Counsel

Washington, DC
Jan 08, 2019
Institution Type
Four-Year Institution
Posting Details


Job Description Summary:

The George Washington University (GW) is seeking an experienced Technology Support Specialist II (TSS) to join its Office of the Senior Vice President and General Counsel (OGC) part time. OGC provides quality legal services, including strategic and legal policy advice on a broad range of issues that confront a large urban private research university. The TSS will liaise between OGC and GW IT/ISCS departments. This position will report to the Special Assistant and Business Operations Manager.

Responsibilities include:
Setup, troubleshoot and maintain network computer systems, laptops, desktops, printers, mobile devices, headsets and other peripherals in working order. Repair or coordinate repairs with vendors and IT tech support, if necessary. Purchase hardware, computer supplies, and maintain inventory of storage media containing electronically stored information (ESI).

Access and recommend project improvements on technology use and optimal computer use practices to increase office productivity, decrease costs, reduce errors or improve compliance. Key planned projects include the assessment of the possible need for an eDiscovery review platform; assessment of optimal digital storage platform and reorganization of current platform (NetDocs); and maintenance and enhancement of records database using Access 2016.

Research new technologies to keep up with legal technology industry news and developments.

Propose and administer internal Information Technology policies and procedures.

Assist attorneys in accessing and managing ESI, including identifying search keywords, completing request forms for GW IT, and maintaining chain of custody of data secured. Refine and help manage the eDiscovery process.

Represent the interests and needs of OGC on IT issues when coordinating with other GW groups, departments, local support providers (LSP), and vendors (legal and court applications, Dell, Ricoh, Xerox, and document archive providers).

Conduct group and individual training on NetDocs, Microsoft Office, Sharepoint, and Google Docs. Create and maintain training guides and prepare PowerPoint presentations. Update content on the OGC website, and maintain online document management platform, NetDocs.

Performs other work related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications:

Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications: Preferred Qualifications:

Project management experience.

Effective communicator with experience training individuals with a range of IT literacy levels.

User support experience, working in litigation support, eDiscovery, or either in a tier one (helpdesk) or tier two (desktop support) capacity, or related area is preferred.

Experience using Guidance products (Encase Forensic, EnCase Endpoint Investigator, EnCase eDiscovery, Tableau Software) preferred.

Demonstrated ability to quickly understand, learn, and adapt to a complex, broad IT environment. Highly literate in the use of basic computer hardware, operating systems, and software.

Commitment to customer service, including being a team player who is proactive, organized, and detail oriented.

Strong written and oral communications skills.

Desire to learn new technologies and systems with and without organized training.

Positive attitude of cooperation and helpfulness.

A motivated self-starter who sees knowledge gaps as a growth opportunity.

Typical Hiring Range $22.13 - $33.14 How is pay for new employees determined at GW? II. JOB DETAILS

Campus Location: Foggy Bottom, Washington, D.C. College/School/Department: General Counsel Family Information Technology Sub-Family Tech Support/Service Delivery Stream Individual Contributor Level Level 1 Full-Time/Part-Time: Part-Time Hours Per Week: 20 Work Schedule: Monday-Tuesday 8:30am-5:30pm, Wednesday 8:30am-1:30pm schedule is negotiable based on department and candidate needs. Position Designation: Non-Essential: Employees who are not required to work unless directed to do so by their supervisor. Telework: No Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search Special Instructions to Applicants:

Employer will not sponsor for employment Visa status

Internal Applicants Only? No Posting Number: S007669 Job Open Date: 10/05/2018 Job Close Date: If temporary, grant funded or limited term appointment, position funded until: Background Screening Successful Completion of a Background Screening will be required as a condition of hire. EEO Statement:

The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * What is the highest level of education that you have obtained?

    (Open Ended Question)

  2. * What is your salary range expectation?

    (Open Ended Question)

Documents needed to Apply Required Documents
  1. Resume
  2. Cover Letter
Optional Documents