ORAL & MAXILLOFACIAL SURGICAL ASSISTANT, School of Dental Medicine, Oral & Maxillofacial Surgery

Job description

ORAL & MAXILLOFACIAL SURGICAL ASSISTANT, School of Dental Medicine, Oral & Maxillofacial Surgery

This position coordinates all patient requests and both clinical and administrative scheduling flow for a specified Oral Surgery Group Practice doctor. This role includes desk operations and patient interaction when this doctor is in clinic. Excellent communication and customer service skills are required for this position, and a pleasant and caring attitude is necessary when interacting with patients, faculty, staff, and students.

Patient Services

  • Scheduling appointments, follow-up appointments, and surgery per departmental protocol
  • Verifying patient eligibility and benefits with patient's insurance company
  • Obtaining appropriate HMO primary care physician referrals
  • Registering patients in EPIC at the time of the appointment
  • Creating and/or verifying a record for the patient file
  • Contacting doctor's offices to gather patient information and referrals
  • Discussing and collecting fees
  • Writing receipts of patient payment and third party payments
  • Posting accurate visit charges
  • Demonstrating knowledge of medical and dental insurance policies
  • Escorting patients to seating in clinic exam rooms as necessary
  • Problem-solving and multi-tasking to handle multiple patient needs simultaneously
  • Checking availability of assistants for procedures;
  • Requests for special equipment arranged;
  • Preventing overbooking of appointments;
  • Ensuring that all financial considerations are arranged prior to appointment;


  • Interacting with students and residents concerning patient care and meetings
  • Answering and transferring telephone calls
  • Screening phone calls: taking detailed messages or sending to voicemail
  • Confirming and delivering facsimiles
  • Pulling patients' charts for daily schedule
  • Preparing clinicians' daily schedule
  • Printing dictation
  • Filing patient information/charts
  • Maintaining patient records in a neat and orderly fashion
  • Recording and tracking archival patient records in database

Must have certification in Radiology; DAANCE certification highly desired. Must have at least 1-3 years direct Oral Surgery Dental Assisting experience; Vocational or Technical Training preferred; DANB certification preferable.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

Boston, Massachusetts, United States






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Job No:
Posted: 1/7/2019
Application Due: 3/8/2019
Work Type: