Position Details

Position Details

Open Date 07/25/2018 Working Title Information Technology Consultant Classification Information Technology Consultant - Career Department Name Office of the CIO Job Number MB2018-PD2451 Status

Open Until Filled

Priority Screening Date 08/13/2018 Recruitment Status Open until filled. Application Screening begins: Tuesday, August 14, 2018 Position Description

Powered by an inspiring Founding Vision Statement, California State University, Monterey Bay (WWW.CSUMB.EDU) is a comprehensive, mid-sized four-year university whose staff and faculty help transform student lives by emphasizing project-based learning, requiring service learning, and promoting multicultural and global perspectives on and beyond the campus community. CSUMB is both an MSI and HSI and has a vibrant, diverse student body of nearly 7,000 students and growing. Our faculty and staff, many of whom live in campus housing, appreciate living and working about one mile from the shores of the beautiful Monterey Bay. As one of the 23 campuses in the California State University (CSU) system, we offer excellent benefits, including housing, and competitive salaries for our faculty and staff. During our 25th Silver Anniversary Celebration in 2019-20, we will complete two major building projects: the College of Arts, Humanities and Social Sciences and the Student Union. By 2030, CSUMB’s sustainability initiative is to be carbon neutral.

PURPOSE:

Under the general supervision of the Director of Technology Support Services the Information Technology Consultant is responsible for user support and consultation, systems monitoring/management, resource evaluation and needs analysis, project coordination, loadset integration and system and service documentation. As a representative of the Technology Support Services department, excellent customer service skills are essential.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

1. User Support: Provides consultative support and services to students, staff and faculty to ensure problem resolution, system/data access and optimal system performance. Ensures an office and classroom environment in which services and equipment maintain a high level of availability, effectiveness, and efficiency. Assists in the maintenance of TSS-related documentation on the IT website and through other avenues. Provides supplemental Help Desk user support to complement existing staffing availability.
2. Systems Monitoring/Management: Configures monitors and maintains various enterprise systems for the purpose of automating software deployments, operating system updates, desktop virus/threatware protection applications, printing, telephone, classroom management and other remote desktop management tasks. Coordinates utilization of these systems by appropriate IT and non-IT staff members. Coordinates skills development for IT professionals in the appropriate use of these tools.
3. Resource Evaluation and Needs Analysis: Provide technical advice and expertise in the evaluation, purchase, upgrading and maintenance of software and/or hardware resources. Consults with users to determine functional support needs. Analyzes potential technical solutions and options available to effectively meet the users’ needs. Ensures the appropriate integration of a proposed solution with existing systems already in operation. Prepares various performance measurement reports, documentation, and correspondence as required.
4. Project Coordination: Coordinates projects to minimize the initial negative user impact of introducing new systems (e.g., user training, conversion automation, fallback strategy, etc.). Coordinates and monitors project plan implementation. Monitors the initial performance of the newly implemented system, troubleshooting and resolving initial problems. Regulates, refines, and maintains optimal efficiency of the new system during its initial period of use. Ensures the integrity and security of the implemented system. Establishes priorities and timelines for tasks and projects.
5. Load Set Integration: Works with the Workstation Support Group to acquire and integrate hardware and software applications to ensure ease-of-use for user constituencies. Develops and manages standardized desktop load sets for University-supported computing environments. Develops and maintains testing procedures for load set images. Develops, implements, documents, and maintains appropriate loadset provisioning processes and tools. Utilizes available automation tools to streamline hardware provisioning, software installation, configuration, and remote desktop management.
6. System and Service Documentation: Develops and maintains technical instructional documentation; such documentation will be intended for other IT professionals, not for training end-users. Maintains change management documentation for tools, systems, and services, consistent with best practices and procedures established by IT management.
7. General Support: Develops, documents, implements and maintains procedures. Assists with the development and deployment of virtual desktops and hosted software services. Coordinates the student assistant staff and helps with other student assistant support services and projects. Works with classroom AV Support, network, server and telephone staff to improve service and support level.
8. Coordinates with the IT Help Desk to ensure effective and timely delivery of client services through regular meetings, training and process improvement planning. Assists with hardware operations and maintenance.

Other Functions:

Performs other job-related duties and special projects as assigned

Knowledge, Skills and Abilities

Knowledge of: information technology systems and/or applications, including campuswide systems and multimedia environments, access procedures, AV system, telephone services, networks, and/or databases; and training theory and practices demonstrated by an ability to develop and deliver technical training and user documentation.

Ability to: apply consultative skills to assess user needs and provide appropriate support; integrate multiple applications and/or systems; and analyze data requirements and research data availability and access methods. Proficiency using standard software packages. Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions.

Minimum Qualifications

Basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Working knowledge of automated desktop management tools in an enterprise environment, common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.

Specialized Skills

Must possess telephone services and networking experience. Demonstrated ability to perform consistently in a high volume, dynamic environment, requiring above average attention to detail and direction; establish both short term and long-term priorities, which allow unrelated activities to be conducted concurrently; consistently work effectively, cooperatively, collaboratively and respectfully and with a positive demeanor with faculty, staff and students in both normal and pressure situations; understand, follow and complete direction given by management; assessing situations, developing various solutions, and carrying out the chosen solution; communicate both in writing and verbally to both technical and lay personnel. Demonstrated proficiency in using both MacOS and Windows operating systems. Demonstrated proficiency in the use, management and development of automated desktop management tools in an enterprise environment. Demonstrated knowledge of software architectures, configurations, and deployment strategies. In-depth knowledge and demonstrated skill in the use of essential supported software applications and systems.

Preferred Qualifications

• Bachelor’s degree in Computer Science or equivalent, in addition to the required experience. Experience and skill with LAN and/or remote access equipment and configurations.
• Experience with Windows Active Directory and other security profiles and policies. Experience using computer management tools to manage distributed desktops, local file/print services, or centralized services such as directory services, file/print services, or application management. Highly desirable: Demonstrated understanding of and commitment to CSUMB’s Vision.

Special Conditions of Employment

SPECIAL CONDITIONS OF EMPLOYMENT & POSITION DESIGNATIONS:

• All offers of employment are contingent upon the successful completion of a background check (including a criminal records check).
• The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
• This position will have a duty to report to the Campus Title IX Officer information pertaining to victims of sex discrimination, sexual harassment, sexual misconduct, dating/domestic violence, and stalking as required by CSU Executive Order 1095.
• This position has been designated as a sensitive position with access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards)
• This position is required to comply with confidentiality requirements outlined in the Department of Education’s Family Educational Rights and Privacy and California’s Educational Code Chapter 13 regarding sensitive student issues.
• Must possess and maintain a valid license to drive in the State of California, pass the Defensive Training Class, and be insurable under the University’s liability coverage. May be required to drive own personal motor vehicle between CSUMB @ North Salinas and other off-campus facilities and campus.

WORK ENVIRONMENT:

Office environment with standard equipment and tasks. Position requires working at a computer and desk for extended periods of time. Requires travel between campus offices and off‐campus locations.

Compensation and Benefits

Anticipated hiring salary in the mid to high $4,000’s/month. For salary range info see: CSU Salary Schedule. CSUMB offers an attractive employee benefits package, CSU Benefits R07. The University Corporation at CSU Monterey Bay also provides access to affordable campus housing, Employee Housing.

TENTATIVE RECRUITMENT TIMELINE:

Week of August 27th – Interviews

How to Apply

For full consideration, submit the required documents before the priority screen date listed above. For assistance or if you require an accommodation, please call (831) 582-3389. For computer/online access you may visit the Tanimura & Antle Family Memorial Library (map). Please check the links provided for the respective hours.

CSU Monterey Bay is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to: Age, Disability, Race or Ethnicity, Gender, Gender Identity or Expression, Nationality, Religion, Sexual Orientation, Genetic Information, Veteran or Military Status.

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Documents Required in Application Required Documents

1. Curriculum Vitae/Resume

Optional Documents

1. Cover Letter
2. Letter of recommendation from a supervisor