Coordinator, Service Area

Job description

Request/Posting Number 0711465
Classification Title Coordinator, Service Area
Working Title Service Area Coordinator
Job Class # 302050
Type of Position Administrative Professional
Percent Appointment: 1-100 (For Student Employment and Graduate Assistant Only; state hours per week) 100
Representation: Non-Union
Department University Housing Services - 02600001
Job Category Staff
General Summary The Service Area Coordinator (SAC) provides leadership and administration for a service area within a University Housing residential complex. Each Service Areas includes 24/7 Front Desk Operations, Fitness Centers, and Residence Hall Tours. In conjunction with the Residence Hall Coordinators and Area Coordinators, the SAC assists with the supervision and maintenance of a comprehensive inclusive residential living program. The SAC is responsible for staff training and the daily administration of residential operations, facilities, and programs. The SAC serves on one University Housing Services Professional Staff committee, and assists in projects designed to enhance the quality of student life for residence hall students. The SAC will strive to create a residential environment that is conducive to living and learning. This position will also participate in a 24-hour on-call/duty coverage rotation.
Additional Information: Organizational Relationships:
The Service Area Coordinator will report to an Area Coordinator for Residence Life. The Area Coordinator reports to the Associate Director for Residence Life who reports to the Director of University Housing Services.

Supervisory Responsibilities:
1.Administrative management of a residential service area for 1,200?2,200 students.
2.Select, train, supervise, and evaluate service area student staff.
3.Provide leadership for service area operations of at least one residential complex, which can include Front Desks, Fitness Center, Mailroom, Tours, Office Assistant(s), and Facilities.

Work Environment/Dynamics:
Student Development
1.Participates in University Housing initiatives (i.e. department wide programs, student leadership recruitment and selection, Homecoming, etc.).
2.Facilitate scheduled staff meetings.
3.Serve on a standing professional staff committee for University Housing Services.
4.Collaborate and maintain regular contact with campus partners.
5.Review and follow up on room and building work orders.
6.Serve as a resource person for area students and staff.
7.Identify and create opportunities for those in underrepresented groups to gain leadership and employment opportunities.

On Call Responsibilities
1.Participate in a 24-hour on-call/duty coverage rotation.
2.Participate in resolving personal and/or community related conflicts.
3.Interpret and enforce university policies, procedures, and regulations.

This is a 12-month, full-time, live-in position with a starting salary of $2,667/month and an annually renewable contract for a maximum of five (5) years.
Required Qualifications 1. Bachelor's degree at time of application
2. Valid driver's license
3. If this position is Security Sensitive or if you are subject to a criminal background investigation based on University policy, employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.
Desired Qualifications: 1. Two (2) years part-time administrative work in the residence halls or campus activities.
2. Office administrative skills; competent computer and Microsoft Office skills.
3. Strong problem solving skills.
4. Ability to provide student-centered and customer service orientation.
5. Strong oral and written communication skills and active listening skills.
6. Ability to accept change with a positive attitude.
7. Flexibility and adaptability to shift from one task to another.
8. Sensitivity to multi-cultural issues and supports a diverse environment.
Necessary Licenses/Certifications/Degrees 1. Bachelor's degree
2. Valid driver's license
Hiring Rate/Range $2,667/Month
Work Hours MON-FRI from 8:00AM-4:30PM; Some weekend and evening hours as needed.
Proposed Starting Date:
Posting date 12-12-2018
Closing date Open Until Filled
Special Instructions to Applicants All application materials must be submitted online. Application materials submitted via fax, email, or mail will not be accepted.

Please prepare in advance separate documents representing a cover letter, reference list (at least three professional references and contact information), and resume/C.V. to attach to this application.

Illinois State University is an Equal Opportunity/Affirmative Action Employer.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity, and Access at 309-438-3383.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.
Contact Information Clay Gruenwald
[email protected]
Departmental Homepage
Required Applicant Documents PLEASE NOTE: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply For This Posting". Resume/C.V.
Cover Letter
Reference List
Optional Applicant Documents
Civil Service Test Not Applicable
Physical Requirements: Must be able to complete the following with or without a reasonable accommodation:

Ability to effectively communicate on a daily basis.
Ability to travel between buildings without a car in year round conditions in order to fulfill responsibilities.
Ability to occasionally lift boxes of up to 20 pounds.




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Job No:
Posted: 1/5/2019
Application Due: 4/19/2019
Work Type: