Assistant Director of Staff Development
POSITION: Assistant Director of Staff Development- Assistant Director 3
LOCATION: Office of Housing and Residence Life
JOB SUMMARY: The Assistant Director of Staff Development is a full-time, 12- month live-in position which reports directly to the Assistant Dean of Residence Life and Student Engagement. The Assistant Director of Staff Development is responsible for the oversight of department wide programs, Resident Advisor Program, Leadership activities at New Jersey City University (NJCU).
As a member of the NJCU Housing and Residence Life Staff, the Assistant Director of Staff Development must have an overall working knowledge of the University so that he/she can appropriately assist, advise, and be a liaison between Resident Hall Directors (RHDs), Resident Assistants (RAs) and other members of the University’s community. He/she must possess good judgment in order to cope with the day-to-day decisions. They must be knowledgeable about, enforce, and personally abide by all University rules and regulations; and have a personal and professional commitment which goes beyond specific job responsibilities while being committed to personal growth. Ultimately, he/she is responsible the overall training and development of RHDs, RAs and Graduate Assistants in order to ensure a safe, healthy and enjoyable living, learning environment for all resident students.
Together with the Assistant Dean of Residence Life and Student Engagement and the Assistant Director of Operations, the Assistant Director of Staff Development is expected to develop and implement strategies to improve the living/learning environment at NJCU. The overall expectations of the Assistant Director of Staff Development are many and are broken down into four major areas: Staff Supervisor, Community Developer/Programmer, Staff Member and Administrator.
- Provide direction and oversight of residence life program components which includes: resident assistant (RA) selection, training & evaluation, professional staff training & evaluation
- Direct supervision Residence Hall Directors (RHD) and Staff Development Graduate Assistant (GA)
- Assist with s
- Ensuring staff compliance with established policies at New Jersey City University
- Continuing training efforts on an on-going basis with RHDs, RAs, and GA staff through individual conferences, staff meetings, and regular staff development efforts.
- Hold weekly or biweekly meetings with RHDs and GA to ensure that activities are planned, and situations are addressed correctly and in a timely manner
- Administering judicial system and subsequent consequences for residents to ensure that all matters involving a disregard for rules are addressed immediately
- Ensure RHDs, RAs, and GAs are accomplishing their responsibilities and acting as positive role models for residents
- Initiate contact with new residents several weeks prior to move-in, and overseeing RHDs/RA communication with residents.
- Assist with the coordination of RA coverage for checking in/out students
- Create strategies, services and programs that assist with the fostering and implementation of the mission of the University and the Residence Life Program.
- Coordinate major Residence Life programming initiatives
- Provide resources, as well as, develop and implement programs in needed area(s) such as diversity, customer service, leadership development and community service.
- Oversee programmatic endeavors for orientation programs, special projects and events.
- Create a caring, warm environment for residents, parents, RAs, RHDs, and GAs
- Provide exceptional customer service, administrative support, and assistance to students, parents, staff, and external stakeholders, as well as analyze and determine appropriate resolution to problems not resolved by front line staff.
- Attend individual and area staff meetings (as scheduled) and participate in ongoing area staff development activities.
- Develop and maintain positive relationships with both residents and area staff that encourage on-going communication, mutual support and respect.
- Conduct regular research and information gathering around best practices in residential life for student development and holistic growth
- Research, design, coordinate, implement, and evaluate a residential curriculum for students of all academic years living on campus that integrates life skill development and residential best practices
- Actively support and comply with all University policies, Housing and Residence Life contract regulations and Department's vision and goals.
- Develop and maintain positive relationships with both residents and area staff that encourage ongoing communication, mutual support and respect.
- Maintain effective positive relationships with other University departments (i.e., Campus Life, Academic Advising, and Women’s Center etc.).
- Work within the limits of professional capabilities, assist students who have academic, vocational, and personal concerns. Make appropriate referrals when necessary.
- Manage situations involving various psychological, emotional, medical or other safety related emergencies or incidents in the residence halls.
- Participate in divisional/departmental training sessions as scheduled.
- Encourage student accountability for the Student Code of Conduct and Residence Life policies and procedures.
- Serve as hearing officer and adjudicate violations of policy.
- Handle emergency or problem situations in an efficient and effective manner to ensure the safety and well-being of residents.
- Maintain appropriate conduct documentation and enforcing rules and regulations of the residence halls.
- Participate in weekday and weekend on-call rotation. Weekdays between 5PM – 9AM when the University is opened, and all day weekends, and holidays when the college is closed unless otherwise established with the Assistant Dean of Residence Life and Student Engagement.
- Represent the Office of Housing and Residence Life at all Admissions events, and New Student Orientation to provide information regarding programs and initiatives within the Department
- Provides exceptional customer service, administrative support, and assistance to students, parents, staff, and external stakeholders, as well as analyze and determine appropriate resolution to problems not resolved by front line staff.
- Be a positive role model for residents and staff & establish positive relationships with the University.
- Establishing and maintaining office hours in consultation with the Assistant Dean of Residence Life and Student Engagement to ensure availability to staff and students. These hours may be altered if the needs of the students/staff warrant.
- Assist in coordination of hall opening and closing procedures at the beginning and end of each semester.
- Assist with managing the housing phone line and department email account and address any housing inquiries or parent / student issues.
- Assist with tracking departmental budget expenditures.
- Other duties as assigned.
- Accomplishment of stated semester goals
- Implementation of best practices where appropriate
- Documents and reports are accurately produced and up-to-date. Files well-maintained.
- Inquiries are answered and managed in a timely manner.
- Bachelor’s degree in business administration or other related field
- Masters in higher education or related field strongly preferred
- Strong leadership skills such as organize and plan efficiently, use effective delegation techniques, and work with students.
- Excellent communications skills, both verbal and written, and the ability to effectively communicate with a wide variety of constituents.
- Ability to analyze reference material and apply findings/information to appropriate settings within the university housing setting.
- Ability to access all campus facilities.
- Must be able to multi-task and enjoy a fast paced work environment. Excellent organizational and communication skills.
- A minimum of four (4) years of experience working in a student service office in a college/university setting.
- Proficient typing skills.
- Good interpersonal and public relations skills
- Solid analytical, creative, and problem-solving abilities
- Project management skills and well organized
- Able to work well independently
REQUIRED: cover letter, resume, and contact information for three professional references.
New Jersey City University is an equal opportunity institution. Applications from women and underrepresented minorities are strongly encouraged.
Cut-Off Date for Filing Applications: 1/17/2019