Graduate Enrollment Counselor
Job location: Tampa
Employment Type: Full-time
Posted data: 2019-11-18
Job Description SummaryThe Graduate Enrollment Counselor is responsible for creating a supportive environment that promotes student satisfaction and retention through the development of ongoing support relationships with new and enrolled students.Job Description
- Counsel prospective applicants via phone, email, and face to face appointments on the admission process and various opportunities at the university.
- The Graduate Enrollment Counselor is responsible for creating a supportive environment that promotes student satisfaction and retention through the development of ongoing relationships with new and enrolled students.
- Assist students with questions regarding degree requirements, programs, policies and procedures, financial assistance programs, transfer credit assessment, pre-registration, and general university services.
- Make appropriate referrals to campus officials as necessary throughout the educational experience.
- Act as the principle point of contact for the student in Saint Leo organization after matriculation, and as such, is responsible for addressing student issues and referring students to appropriate academic advisors as needed.
- Manage complaints as they arise, serve as a student liaison with other functional areas of the organization, and suggest changes to university practices that may contribute to increased student satisfaction and retention.
- Some weekend and evenings required.
- Bachelor’s degree from a regionally accredited institution.
- Knowledge of higher education and understanding of goals of adult learners.
- Strong oral, interpersonal, and written communication skills are central to success in this role.
- Complete mastery of Datatel student records system will be required.
- General proficiency in common personal productivity and network applications, including Microsoft Word, Excel, Internet and Email.
- Detail oriented so as to complete work assignments accurately and on time.
Ability to manage time effectively, handle multiple projects, prioritize work, and strong organizational skills.
- Ability to think creatively.
- Ability to demonstrate maturity in discussions of graduate students’ academic and career objectives.
The work environment characteristics described here are a representation of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of this position.
While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office and University, handle various type of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.
The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Saint Leo University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success.