Posting Details

Position Information

Job Category Technical Position Title Classroom and Event Support Specialist Full Time/Part Time Full Time Division Information Technology Division Department Classrooms, Digital Media and Events Department Statement

The Classroom and Event Support Specialist provides direct support to academic programs and administrative departments to ensure the sound delivery of video and audio programming, presentations, classroom content and other digital media. This position supports physical A/V installations across campus including those found in classrooms, conference rooms, multi-purpose spaces, digital signage, and department specific installations.

The Classroom and Event Support Specialist provides direct event support by operating video cameras, audio mixers, public address sound systems, placing microphones and podiums, and ensuring presentation materials are queued and accurately displayed.

Appointed by the Director of Digital Media and Event Production as a 12-month position.

Accountabilities

Accountable for providing direct support to academic programs and administrative departments to ensure the sound delivery of video and audio programming, presentations, classroom content and other digital media. Supports physical A/V installations across campus including those found in classrooms, conference rooms, multi-purpose spaces, digital signage, and department specific installations. Accountable for providing direct event support by operating video cameras, audio mixers, public address sound systems, placing microphones and podiums, and ensuring presentation materials are queued and accurately displayed.

Specific responsibilities include:
- Respond to classroom support escalation incidents to resolve emergent issues.
- Provide support and light installation for audiovisual and multimedia installations in classrooms, conference rooms and public spaces across campus.
- Perform maintenance checks, troubleshooting, and programming of audiovisual equipment.
- Provide audio mixing and sound reinforcement for classes and events on and off campus.
- Troubleshoot equipment malfunctions; perform minor repairs or adjustments to audiovisual equipment and identify major repair needs.
- Coordinate assignments to prepare for, and support, events requiring audiovisual equipment.
- Assist with live and studio recordings, lecture capture and campus wide seminal events.
- Ensure proper documentation, notification, escalation, tracking, and follow up of audiovisual related incidents.
- Lead small projects, or support a project leader, in the installation or renovation of audiovisual systems in classrooms, meeting spaces and public areas.
- Use technical expertise and experience to exercise a sufficient level of judgment to make decisions in support of project completion.

Technical Competencies

Name AV Control and Operation Description

Demonstrated knowledge of AV control platforms deployed across the campus sufficient to support tier two issues. Demonstrated knowledge sufficient to perform as tier two support for all AV issues and installations. Demonstrated advanced working knowledge of the software, hardware and systems integral to AV installations including, but not limited to, control system software, video and audio switching, display hardware, video cameras, portable lighting, and portal PA systems.

Technical Competencies

Name Diagnostics Description

Demonstrated ability to troubleshoot, diagnose and provide basic repair for a variety of AV equipment.

Technical Competencies

Name Events/AV Description

Demonstrated expert level proficiency in the technologies, equipment and methods used in support of live events including, but not limited to, selecting and temporary installing microphones and live sound mixing and amplification equipment, lightweight rigging, projection surfaces, videography, recording/playback equipment, and live streaming.

Technical Competencies

Name Skilled Trade/Stagecraft Description

Demonstrated solid understanding of the tools and methods used in basic stage craft to construct, modify or repair AV installations in classrooms, art galleries, public spaces and athletic facilities.

Understanding of the principles of stagecraft and building trades sufficient to facilitate working with and advising tradespeople such as carpenters, electricians, audio visual contractors and technicians.

Demonstrated ability to understand a user’s typical needs and translate those to specific technical support and installation requirements.

Technical Competencies

Name Customer Service Description

Displays empathy and patience with users of all levels of sophistication. Able to successfully support most users on campus with tier two issues. Demonstrated ability to consistently follow through with solutions and information for all types of users. Demonstrated ability to diffuse the most challenging situations and remain calm and focused, then escalate when required. Demonstrated ability to assess user sophistication and communicate (oral and written) with customers in an appropriate level of detail. Always conveys confidence to the user in ITS’ ability to solve issues. Demonstrated ability to appropriately broker services for calls received that do not relate to ITS.

Technical Competencies

Name Project Management Description

Demonstrated ability to successfully participate on projects. Demonstrated ability to navigate and consistently add value in a matrixed organization.

Technical Competencies

Name Media Support Description

Demonstrated experience planning and executing the installation of media components used in multimedia projects and installations.

Demonstrated knowledge of a wide range of AV formats and delivery systems including an understanding of the capabilities and flexibilities necessary for media installations and live productions.

Demonstrated ability to be an articulate collaborator who is comfortable speaking the language of the visual arts and can translate the vision of colleagues, faculty, artists and curators to assist in the design, construction and execution of AV projects, exhibits and art installations.

Demonstrated ability to maintain a current understanding of available AV technologies, methods, installation strategies and technical capabilities.

Behavioral Competencies

Name Personal Accountability for Results Description

Takes responsibility for decisions, performance, and outcomes; behaves in a responsible manner with a positive attitude; shows self-awareness and openness to feedback.

Behavioral Competencies

Name Effective Communication Description

Demonstrates effective written and oral communication skills; shares information and seeks input from others; adapts communication to diverse audiences; protects private and confidential information.

Behavioral Competencies

Name Problem Solving and Decision Making Description

Analyzes and prioritizes situations to identify and solve problems; generates solutions to improve efficiency and quality; involves others in solving problems and making decisions; factors organizational goals into decisions; makes clear, transparent, and timely decisions.

Behavioral Competencies

Name Change Management Description

Responds positively to changing university initiatives and readily adapts behavior to maintain effective performance; understands the long-term direction of the university and can relate this to departmental area; adapts to new methodologies; identifies and acts on areas where change is appropriate.

Behavioral Competencies

Name Leadership and Teamwork Description

Applies skills and knowledge to provide a climate to achieve departmental and organizational success; balances individual and department goals; helps others perform at their best; builds productive relationships to enhance individual and organizational effectiveness; treats others with respect; resolves conflicts among team members.

Behavioral Competencies

Name Creativity and Innovation Description

Generates, explores, encourages, and implements innovative ways of creating strategic value for the university, division, department, and individual level; critically assesses the effectiveness of new initiatives.

Behavioral Competencies

Name Diversity and Inclusion Description

Demonstrates respect for people and their differences; understands the benefits of a diverse workforce; earns the trust and respect of others; includes and welcomes others; works to understand the perspective of others; promotes opportunities to experience diversity within our community.

Behavioral Competencies

Name Sustainability Description

Understands the impact of decision making and personal behavior in achieving the university’s commitment to a sustainable and carbon-neutral campus; supports and advances the university’s sustainability initiatives; influences others to use sustainable practices.

Requirements

Professional Experience/ Qualifications

Three or more years of professional experience in accountabilities.

Power-user level proficiency in both Windows and Mac OS.

Demonstrated advanced working knowledge of the software, hardware and systems integral to audio-visual installations including but not limited to control system software, video and audio switching and display hardware, cameras and portable lighting, sufficient to lead subcontractors, technicians, and other internal and external service providers.

Understanding of the principles of stagecraft and building trades sufficient to facilitate working with and advising tradespeople such as carpenters, electricians, audio visual contractors and technicians.

Demonstrated excellent organizational, client contact, reading, writing and verbal communication skills.

Demonstrated understanding of, sensitivity to, and respect for the academic, cultural and social diversity in a University setting.

Preferred Qualifications Education

An earned Associate’s Degree in Information Technology, Electrical Technology or a related degree preferred, or equivalent professional experience.

Physical Requirements Other Information Posting Detail Information

Requisition Number 2019S017P Temporary No Work Schedule

Normal schedule is 40 hours per week typically weekdays with some weekend and evening work required as to meet the demands of event schedules.

Periodic assignments of on-call service, as scheduled.

Job Open Date 09/07/2018 Job Close Date Open Until Filled No Special Instructions Summary EEO Statement

It is the policy of Colgate University not to discriminate against any employee or applicant for employment on the basis of their race, color, creed, religion, age, sex, pregnancy, national origin, marital status, disability, protected Veteran Status, sexual orientation and gender identity and expression, genetic information, victims of domestic violence and stalking, familial status, and all other categories covered by law. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training at all levels of employment. Colgate University will not discharge or discriminate against employees or applicants who inquire about, discuss, or disclose their own compensation or the compensation of another employee or applicant. Colgate University is an Equal Opportunity Employer. Minorities/Females/Persons with Disabilities/Protected Veterans are encouraged to apply.

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Are you currently a Colgate employee?
   • Yes
   • No
2. * Have you ever been a Colgate employee?
   • Yes
   • No
3. * Are you at least 18 years of age?
   • Yes
   • No
4. * Please let us know how you heard about this position.
   • Albany Times Union
   • Binghamton Press & Sun
   • BlackCoachesinSports
   • Careerbuilders.com
   • Cazenovia Republican
   • Centralnewyorkhelpwanted.com
   • Chronicle of Higher Education
   • Chronicle of Philanthropy
   • Colgate Employee
   • Colgate Website
   • CoSIDA
   • Diverse Issues of Higher Education
   • HERC (Upstate New York HERC)
   • HigherEdJobs.com
   • Indeed.com
   • InsideHigherEd.com
   • LinkedIn
   • Mid-York Weekly
   • NACWA
   • naviGATE
   • NCAA News
   • Norwich Evening Sun
   • Oneida Daily Dispatch
   • Sherburne News
   • Studentaffairs.com
   • Syracuse Post Standard
   • Utica Observer Dispatch
   • Waterville Times
   • WomenLeadersinCollegeSports.com
   • Other
5. If you selected "Colgate Employee" or "Other" for how you heard about this position, please provide the employee's name or where you heard about/saw the position.

   (Open Ended Question)

Applicant Documents Required Documents

1. Resume
2. Cover Letter

Optional Documents