Dean of Enrollment Services (IHP Administration)

Boston, MA
Dec 30, 2018
Executive Administration Jobs
Institution Type
Four-Year Institution
DescriptionDean of Enrollment Services
MGH Institute of Health Professions
Boston, MA

Interested applicants should formally apply to requisition 3081488 at  
Please submit Resume and Cover Letter
As an independent, interprofessional graduate school of healthsciences, MGH Institute of Health Professions (IHP) prepares healthprofessionals and scientists to advance care for a diverse society throughleadership in education, clinical practice, research, and community engagement.

For nine years, IHP has been recognized by The Chronicle of Higher Education as one of the “Great Colleges to Work For.” The MGH Institute is the only school in the city of Boston to achieve this recognition in the prestigious education magazine’s 2018 survey. According to President Paula Milone-Nuzzo, “Receiving this recognition for nine years in a row is an affirmation by our faculty and staff that the Institute is a place where talented people have opportunities to thrive as they dedicate themselves to our mission of educating tomorrow’s healthcare leaders….We are very proud the Institute is considered a great place to work, and are committed to assuring it remains so.”

The Opportunity

The Dean of Enrollment Services is a member of the Institute’s executive team. The Dean works with institutional leaders to ensure an innovative and coordinated enrollment program. The Dean is also responsible for enhancing Institute recognition and visibility within its various constituencies. This is a unique opportunity for an energetic and entrepreneurial enrollment professional who brings credibility, creativity, and a passion for the IHP mission.

Position Overview – Dean of Enrollment Services

Summary of Major Responsibilities:
Reporting to the Provost, the Dean of Enrollment Servicesprovides strategic leadership in the areas of student recruitment andadmissions, enrollment marketing, and high-quality registrar, student accounts,and financial aid services for enrolled students. The Dean assures continuity,accuracy, and compliance with policies and regulations, with a high priorityfor student service, convenience, and satisfaction. The Dean oversees budget, personnel, andoperations for each of the key operational units in the Office. The Dean servesas the Institute’s chief enrollment advisor on matters related to enrollment ofstudents in full-time and part-time, online, on-campus, and hybrid programs. Workingclosely with the Provost on planning and strategic matters, the Dean alsocollaborates with the academic programs, Office of Strategic Communications,Office of Finance and Administration, Office of Information Technology, andOffice of Student and Alumni Services to assure a distinctive and successfulstudent experience, while assuring that strategic enrollment-related businessgoals are achieved.
Principal Duties and Responsibilities: 

  • Provides effective strategic leadership of an outstanding enrollment services team for all academic programs.
  • Leverages data systems and collaborative input to project and build a successful enrollment and financial aid model in line with institutional needs for planning, budget, and programmatic considerations.
  • Work closely with the Provost to address trends and issues in health professions education.
  • Assures that the student body is of high capability, diverse, and prepared to enter and be successful in strong, competitive, and demanding professional programs.
  • Aligns recruitment, admissions, and enrollment procedures to ensure a student body who supports the Institute’s goals for diversity, equity, and inclusion.
  • Oversees enrollment marketing to promote new and existing academic programs in a seamless, timely, and effective manner.
  • Collaborates with the Director of Institutional Effectiveness on data reporting, planning, and quality improvement.
  • Collaborate with the academic deans, chairs, and program directors to assure that there is strong alignment between enrollment management initiatives and programmatic needs, with careful attention to assuring effective communication and collaboration among academic and administrative units.
  • Identifies opportunities for articulation agreements or related initiatives to advance strategic and business goals and works to achieve their execution and successful fulfillment.
  • Designs and execute an annual budget consistent with institutional priorities and in collaboration with the Office of Finance and Administration.
  • Assures that senior leaders are advised of critical trends and opportunities related to admissions, registration, bursar, and financial aid functions.
  • Serves on the Executive Council, Academic Council, and Academic Leadership Council, as a visible, participatory, and valued member of these leadership teams.
Measures of Success:
  • Successful recruitment of a diverse pool of high-qualityapplicants for all programs.
  • Attainment of student enrollment projectionsannually in conjunction with academic leaders.
  • Fiscal responsibility in the management of the Office.
  • Recruitment, retention, and development of asuccessful Enrollment Services staff.
  • Student, administrative, and facultysatisfaction with services provided by the Office (measured by exit surveys,360 evaluations, and annual performance reviews).
Supervisory Responsibility:
Direct supervision of 4 FTEs with potential for staffgrowth.

Fiscal/Budget Responsibility:               

  • Development of an annual plan for enrollmentthat supports the IHP budget process.
  • Manage the Office of Enrollment Services budget.
  • Responsible for collaborating regularly with theacademic programs and Office of Finance and Administration to achieveenrollment targets.
Enrollment Overview
The Office of Enrollment Services is located in Building 34in the Charlestown Navy Yard. Directly reporting to the Dean are the Registrar,Director of Admission, Director of Financial Aid, and the DepartmentCoordinator. A professional and administrative staff of 20 are housed in EnrollmentServices. Each year, the Institute processes approximately 3,200 applications,enrolls approximately 600 new students, and awards approximately $6 million ininstitutional scholarships and $39 million in student loans.  The Office offers counseling and financialeducation services for students.

Institute Overview
Founded in 1977 by Massachusetts General Hospital, the MGH Instituteoperates within PartnersHealthCare, an affiliation offering unparalleled opportunitiesfor students to learn and work alongside expert practitioners in a variety ofhospital, clinical, and community settings. With the understanding that interprofessionalhealth care teams provide better patient outcomes, IHP ensures that its studentsgraduate with the competencies needed to be effective members and leaders ofteams.

The MGH Institute offers a variety of programs, certificates, and courses:

School of Nursing

School of Health and Rehabilitation Sciences

Center for Interprofessional Studies and Innovation
The MGH Institute, which is accredited by the New England Commission on Higher Education, has more than 1,600 full- and part-time students. Since its founding in 1977 by Massachusetts General Hospital, it has produced more than 7,700 graduates.

The IHP is the only degree-granting affiliate of Partners HealthCare, New England's largest health care provider, founded by Massachusetts General Hospital and Brigham and Women's Hospital, and which also includes Spaulding Rehabilitation Hospital, Newton-Wellesley Hospital, and North Shore Medical Center.

The MGH Institute believes that knowledge begins with discovery through research. The Institute’s faculty engage in original clinical research — much of it collaborative and interprofessional — aimed at ultimately improving the prevention, diagnosis, and treatment of human disorders and disabilities.

All academic programs promote interprofessional teamwork through the school's unique IMPACT Practice model and offer personalized attention in a rigorous, collaborative learning environment that is driven by IHP faculty's professional expertise and scholarly accomplishments. The academic experience is further enriched by the diversity of its students' backgrounds and life experiences.

The MGH Institute boasts more than 182,000 square feet of classroom and laboratory space spanning seven buildings, including a dedicated research center and research labs for grant-funded scholars. On-campus functional-living, rehabilitation and simulation labs use state-of-the-art technology and equipment for teaching and assessment activities. These labs allow students and faculty to engage in active learning across the curriculum.

In addition, the school also houses pro-bono primary care and rehabilitation centers, where students receive real-world experience treating clients from underserved surrounding communities. The rehabilitation centers and labs are all in the new Dr. Charles and Ann Sanders IMPACT Practice Center. 

Video: A new way to learn. A better way to deliver care.

Strategic Plan:
The MGH Institute created its Strategic Plan 2018-2022 based on the following determiningfactors:

Health care System

  • How health care is delivered (by whom, where)will continue to evolve.
  • The population will become increasingly diverse,impacting how care is provided.
Care Providers
Health care systems will require leaders who canmanage change.Future health professionals will need to be nimble, curious, lifelonglearners who can adapt to changing care and care settings.Students
A larger portion of the student market is expectedto shift to online education.Financial accessibility will continue to be achallenge.Expectations for supporting student wellness andacademic achievement will grow.Considering these issues, the MGH Institute of Health Professions’ Strategic Plan 2018-2022 sets out specific priorities as displayed in the following chart:

Learn more details about the priorities and how the Institute plans to achieve them: Strategic Plan.

Background Checks:

Prior to submitting your resume for this position,please read it over for accuracy. IHP does verify academic credentials upon hire aswell as the following background checks:

  • Satisfactory criminal background checks
  • Authorization to work in the United States
  • Medical clearance from our Occupational Health department, which includesdrug screening and annual compliance with MGH’s Influenza Vaccination Policy
  • Satisfactory reference checks
  • Successful review of the Medicare program's Sanctions and Exclusions List

QualificationsEducation and Experience Qualifications:

    Graduate degree in higher education leadership and administration or related area; earned doctoral degree preferred.

    Minimum of five years of progressive enrollment related leadership experience.

    Proven track record of successful management of enrollment functions.

Skills/Abilities/Competencies Required:
  • Commitment to the vision, core values, and mission of the MGH IHP.
  • Knowledge of enrollment and marketing trends and strategic enrollment best practice.
  • Demonstrates history of successful, sustained, and significant leadership experience in the major functions (Enrollment Management, Admissions, Marketing, Registrar, Financial Aid, Bursar, Data Management) of the Office.
  • Strong analytic capabilities; able to use data to inform decision making and make projections.
  • Evidence of history of increased responsibility and professional development over time
  • Experience managing a team, with a collaborative approach and flexibility.
  • Superb written and oral communication skills with both internal and external constituencies.
  • Clear, concise and engaging presentation style.
  • Excellent organizational and planning skills, with an emphasis on successful implementation and execution.
  • Demonstrates enthusiasm for student engagement and development.
  • Demonstrates ability to develop, recommend, and enforce policy, as well as principles and practices of effective administration and supervision
  • Demonstrates evidence of qualities that are consistent with the Institute’s commitment to: advance the academic mission, an inclusive, welcoming, and respectful learning and work environment, interprofessionalism, a remarkable and distinctive student experience, & leadership development.
  • Demonstrates knowledge of and success in ensuring compliance related to federal, Commonwealth of Massachusetts, and institutional regulations and statutes. Particular knowledge in the following areas: FERPA, records security, Title IX, veterans’ affairs, student information systems, data management and analysis, and financial management and supervision is expected.
  • An appreciation for and understanding of diverse audiences and communities.
  • Experience working with faculty and clinical leaders, with a demonstrated track record of successful collaboration on projects and prospect situations.
  • Ability to develop strategies and refine them after feedback from key stakeholders.
  • Unflinching integrity seasoned with humor, perspective, and wisdom.

Primary Location: MA-Charlestown-MGH IHP
Work Locations:
MGH IHP (MGHCharlestownIHP)
36 First Avenue
Charlestown, 02129

Job: Education - Management
Organization: Massachusetts General Hospital(MGH)
Schedule: Full-time
Shift: Day Job
Employee Status: Regular
Job Posting: Feb 19, 2019

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