Program Assistant, Health Careers & Sciences
Program Assistant, Health Careers & Sciences
Department: Assoc Dean Health & Sci - M
Location: Metropolitan Campus
Reports To: Associate Dean, Health Careers and Sciences
Recruitment Type: External/Internal
Requisition ID: req819
Employment Type: Part-Time Support Staff
Vacancy Number: PT199-19
Union Position: Non-Union
Work Schedule: M-F 1:00pm - 5pm
Number of Openings: 1
SUMMARY Serves as an initial contact and information resource for students and staff for the Health Careers & Sciences programs. Manages program records and facilitates a variety of student processes both online and in person. ESSENTIAL FUNCTIONS Manages the day-to-day front office activities of the programMaintains accurate program data and is responsible for updating student and program records in various databases/systems in a timely fashionServes as primary point of contact for program inquiries and applicationsSchedules classrooms, facilities, and workshop presenters as neededAssists in the data collection for preparation of program reportsCreates the schedule for interview and intake appointmentsMaintains an efficient program filing systemAssists in developing program brochures and other marketing materials to meet the program needsGreets visitors and prospective participants, responds to requests for information, places and receives phone calls, and handles mailServes as information liaison for internal and external staff, and external agencies and businessesContributes to program’s bi-weekly and monthly reportsMay be responsible for updating departmental MS Outlook calendarsPerforms other duties as assigned
Qualifications:REQUIRED QUALIFICATIONS EDUCATION AND EXPERIENCE/TRAININGAssociate’s degree in a related fieldSignificant related experience may substitute for educationMinimum of two years of demonstrated office or program support experienceDemonstrated experience making sound decisions that affect a work unit or team Demonstrated experience in a role requiring diverse problem solving methods in a variety of situationsDemonstrated ability to plan and forecast program enrollment needs. KNOWLEDGE, SKILLS and ABILITIESPossess strong organizational and time-management skillsPossess excellent written, verbal and interpersonal communication skillsAbility to foster a team environment and work collaborativelyAbility to research and analyze issues and develop solutionsAbility to manage multiple projects simultaneously in a deadline-driven environmentAbility to work accurately with great attention to detailPossess excellent customer service skills and proven ability to develop and sustain productive customer relationshipsAbility to effectively respond to requests from multiple levels of the College in various departmentsDemonstrated basic project management and planning skills Demonstrated intermediate proficiency with Microsoft Outlook, Word, and ExcelAbility to confidentially and discreetly handle subject matters requiring privacy and sensitivityAbility to develop and maintain relationships with key contacts to enhance work flow and quality Possess sensitivity to appropriately respond to the needs of a diverse population COMPETENCIES CRITICAL COMPETENCIESService FocusQuality of WorkAdaptability VERY IMPORTANT COMPETENCIESCommunicationCollaboration IMPORTANT COMPETENCIESTime UtilizationContinuous Improvement PREFERRED QUALIFICATIONS EDUCATION AND EXPERIENCE/TRAINING Demonstrated higher education or industry-related experience KNOWLEDGE, SKILLS and ABILITIESDemonstrated advanced proficiency with the Microsoft Office Suite (Specifically Excel)Demonstrated proficiency with the Banner SystemDemonstrated proficiency with KWEB PHYSICAL DEMANDS/WORKING CONDITIONS(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)The work is performed in a normal, professional office environment; The work area is adequately lighted, heated and ventilated;Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; and carrying of items approximately 20 – 30 lbs.Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite EQUAL OPPORTUNITY STATEMENTCuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.
Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.
Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.