Business Support Analyst, Advancement Services
- Employer
- Rensselaer Polytechnic Institute
- Location
- Troy, NY
View more
- Administrative Jobs
- Institutional & Business Affairs, Business & Financial Management, Clerical & Administrative Support, Technology, Analysts & Programming
- Jobs Outside Higher Education
- Software & Technology
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
The incumbent serves as an interface between members of Institute Advancement (IA), Enterprise Information Systems (EIS) team and vendors outside of the division that provide services. Trains staff related to technology and systems. Sets up systems to provide maximum productivity. Solves business needs using approved technological solutions. http://rpijobs.rpi.edu/postings/7054
Minimum Qualifications•Bachelors degree in Information Technology, Computer Science, Business or related discipline
•Minimum 2 years of experience working with an enterprise information system utilizing a large relational database and associated SQL (Structured Query Language) compliant tools.
•Demonstrated ability to design, implement, research and analyze data.
•Relevant combination of education, training and directly related work experience in a comparable position may be substituted for degree.
•3 years of experience in customer support and analysis
•Experience in training preparation and presentation
•Experience in Higher Education environment
•Experience in Project Management
•Experience with Ellucian or related Higher Education Software
•Experience with Business Intelligence concepts and tools
•Intermediate level knowledge of Microsoft Office as well as email and calendar software
•Working knowledge of the internet
•Skills for technical writing including the ability to write policies and procedures
•Good written and oral communication skills
•Ability to work effectively in a fast-paced team environment
•Strong interpersonal, verbal and written communications skills
•Planning, organizing and effective time management skills
•Ability to analyze and interpret data and systems
•Ability to anticipate and solve problems
•A thorough knowledge of relational database concepts
•Ability to learn new software, software tools and techniques
•Ability to work effectively under pressure and meet established goals and objectives, independently or in a team environment
•Proven skills in training preparation and presentation
•Ability to translate customer problems into technological solutions
•Ability to take initiative and to define priorities for assignments
•Familiarity with institutional advancement software desirable
•Familiarity with Visio and Map Point software
The Business Support Analyst/Trainer reports to the Director of Advancement Analytics, and serves as an interface between members of Institute Advancement (IA), Enterprise Information Systems (EIS) team and vendors outside of the division that provide services. The analyst is responsible for defining and providing all training needs for Institute Advancement staff related to software, technology and systems by preparing training materials, delivering and/or arranging training by outside vendors. Using an in-depth knowledge of the system configurations for IA systems, the analyst will also work to ensure that systems are set up to provide maximum productivity. The analyst will work both independently and within a team to solve business needs using approved technological solutions.
Instructions for Applying Quicklink http://rpijobs.rpi.edu/postings/7054 Applicant Documents Required Documents- Resume/C.V.
- Cover Letter
Required fields are indicated with an asterisk (*).
- * Are you currently employed with Rensselaer Polytechnic Institute?
- Yes
- No
Organization
Founded in 1824 as the first technological university in the English-speaking world, Rensselaer Polytechnic Institute made an indelible mark on both the 19th and 20th centuries. Today, among the world’s pre-eminent research universities, Rensselaer offers students an interactive, interdisciplinary education — and a chance to be among the forces shaping the 21st century. Rensselaer students share a legacy of academic achievement, discovery and innovation, entrepreneurship, creative expression, and global leadership. Over time, as Rensselaer has evolved into a fully realized university of 5,100 undergraduates, this groundbreaking approach to educ
ation has generated wave after wave of innovation and discovery.
One Rensselaer graduate masterminded the first moon landing; another, the building of the Brooklyn Bridge. Our alumni invented e-mail and helped develop sunscreen. They have established and led successful enterprises, from Texas Instruments (inventors of the first silicon transistor) to Vicarious Visions (creators of Guitar Hero III).
Rensselaer is a diverse community of dreamers and doers who share several characteristics. They are drawn to the sciences and technology, and to disciplines ranging from architecture and business to literature. They love to tackle complex problems, and they have a sincere desire to improve the world. Yet the people of Rensselaer are true individuals: everyone who comes here seeks a pathway to greatness that is uniquely hi
s or her own.
Distinguished faculty members work directly with students – doing research, solving problems, teaching, and interacting. This is where great adventure and new growth begin.
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