Posting Details

Position Information

Job Title ITS Helpdesk Specialist Student Assistant - Marietta/Cartersville Campus/Instructional Site Marietta, Cartersville Position Summary Information

Job Description Summary

This position will provide assistance to ITS in the form of front-line support; assisting with helpdesk functions in the form of phone calls, emails, and walk-in clients.

Georgia Highlands College offers excellent opportunities for students to grow their skills while furthering their education.

Key Responsibilities

•Provides frontline telephone, email, web and in-person client and technical support to faculty, staff, and students
•Creates tickets in ITS Ticketing system for helpdesk resolution and tracking
•Assists Client Technology Specialists with providing services to end-users
•Assists with projects within the Information Technology Services Division
•Performs related duties

Key Qualifications

• Must be Pell Grant eligible (FAFSA)
• Must be making Satisfactory Academic Progress (SAP)
• Must have an unmet need based on total cost of attendance of student
•Excellent customer service skills
•Knowledge of information technology systems and internal controls
•Knowledge of information technology best practices
•Skill in the analysis of problems and the development and implementation of solutions
•Skill in oral and written communication

Knowledge, Skills and Abilities

•Excellent customer service skills
•Knowledge of information technology systems and internal controls
•Knowledge of information technology best practices
•Skill in the analysis of problems and the development and implementation of solutions
•Skill in oral and written communication

Salary $8.00 Hourly Special Instructions to Applicants Application Deadline

Position open until filled and applications will be screened as received.

Letters of Recommendation

Reference Request Details

Accept References Yes Minimum Requests 0 Maximum Requests Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * How did you hear about employment opportunities with us?
   • Public Job Posting
   • Agency Referral
   • Personal Referral
   • Internal Job Posting
   • Advertisement / Publication
   • Web Site
   • Other
2. * Please provide specific details regarding your answer above (ex: name of referral, website name, etc.)

   (Open Ended Question)

3. * Are you now employed or do you anticipate future employment with any other University System of Georgia institution?
   • Yes
   • No
4. If the answer to the above question was yes, please provide the name of the school and your title.

   (Open Ended Question)

5. Please list your Georgia Highlands student I.D. number (900 or 9000).

   (Open Ended Question)

6. * Have you completed a current FAFSA?
   • Yes
   • No
7. * Are you eligible for the Federal Pell Grant?
   • Yes
   • No
8. * Are you making the federally required Satisfactory Academic Progress (2.0 cumulative g.p.a. and 67% completion rate)?
   • Yes
   • No
9. * Which campus do you attend?
   • Floyd
   • Marietta
   • Cartersville
   • Paulding
   • Douglasville
   • Heritage Hall
10. * Give one or more examples of how you provided excellent customer service in your most recent role.

    (Open Ended Question)

11. * Based on the responsibilities of this position, how would you involve yourself in student recruitment and retention?

    (Open Ended Question)

Applicant Documents Required Documents

Optional Documents

1. Resume
2. Cover Letter