Food Service Worker I-Cashier-50% Stanford Hospitality & Auxiliaries
Food Service Worker I-Cashier-50% Stanford Hospitality & Auxiliaries
Job Number: 81606
The anticipated shift is based on the operational needs and can change at any time with notice.
ABOUT STANFORD UNIVERSITY AND RESIDENTIAL & DINING ENTERPRISES:
Stanford University, located between San Francisco and San Jose in the heart of California's Silicon Valley, is one of the world's leading teaching and research universities. Since its opening in 1891, Stanford has been dedicated to finding solutions to big challenges and to preparing students for leadership in a complex world.
Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the University by providing the highest quality services to students and other members of the university community in a sustainable and fiscally responsible manner. R&DE comprises 11000+ staff in the following divisions: Office of the Senior Associate Vice Provost (SAVP Office), Student Housing Operations, Stanford Dining, Stanford Hospitality & Auxiliaries, Stanford Conferences, and a team of four R&DE strategic business partners: Finance & Administration including Information Technology, Human Resources, Strategic Communications, and Maintenance Operations & Capital Planning. R&DE houses 13,000+ students and their dependents while serving over 6.5 million meals annually to students, conference, catering, retail, and concession guests.
ABOUT STANFORD HOSPITALITY & AUXILIARIES:
Stanford Hospitality & Auxiliaries, a division within R&DE at Stanford University is committed to excellence and the highest level of customer service. It is recognized nationally for operating at “the cutting edge” of the industry receiving exceptional service ratings and numerous awards, including the Restaurant & Institutions Magazine Ivy Award for excellence in food service and hospitality. The Ivy Award is one of the industry's most prestigious and coveted awards, give to those operations that meet the highest standards of food, hospitality and service. With R&DE's vision “to be the best in the business” Stanford Hospitality and Auxiliaries is a Certified Green Business practicing sustainability in its purchasing and using equipment and processes that reduce solid waste and preserve natural resources. The highest Acterra Sustainability Award was received in 2006, in recognition of these initiatives.
I. Summary of Position
The FSWI Customer Service Representative/Cashier reports has an important role responsible for cultivating positive customer service relations; a variety of cashiering transactions and functions; and the organization, cleanliness, and appearance of the cashiering station, and the surrounding merchandise and food counters. The position is expected to adhere to customer service relations standards, work rules, departmental policies and procedures and performance standards.
II. Essential Job Functions
- Operates cash register and POS systems with proficiency and accuracy
- Follows department's cash handling policy
- Follows R&DE customer service relations standards
- Provides a welcoming attitude for customers by greeting and smiling at all customers, with a positive demeanor and attitude
- Listens, de-escalates and resolves basic customer problems
- Has a good understanding of all the various merchandise, food and products sold at the market to respond to customer and or/vendor questions
- Organizes and wipes down, sanitizes checkout areas and surrounding merchandise counters;
- Sweeps and mops floor, trash removal
- Communicates problems/issues to manager (operational and customer service)
- Ensures signage and pricing match and are correct; report any discrepancy to manager
- Notify immediate supervisor of any errors in retail pricing or signage.
- Follows department work rules, department and University Policies and Procedures,
- Follows health and safety codes
- Demonstrates respectful and courteous behavior
- Regular attendance is required
- Supports other Hospitality and Munger work units as needed
- Performs other duties as assigned
The Customer Service Representative/Cashier must have a High School Diploma or equivalent with a minimum of three years cashiering/retail experience in a high end retail environment that serves a diverse customer base. Candidate must have excellent customer service skills and be comfortable working with the public.
- Proficient cash handling and transactional skills
- Detail oriented and cash handling accuracy are essential
- Excellent customer service relations skills with the ability to cultivate a positive retail experience for customers, staff, visitors and vendors
- Must demonstrate a “can do” attitude and foster positive relationships
- Strong team player as well as an individual contributor
- Strong technical skills, ability to use cash register and POS systems proficiently
- Must have proficient basic math to do simple math calculations
- Good understanding of retail merchandises, pricing, product flow
- Excellent written and oral communications skills to ensure signage accuracy and communicate with customers, vendors and management with confidence
- Ability to resolve simple customer questions and/or complaints
- Regular attendance
Light to medium work. Exerting up to 25-50 pounds of lifting force occasionally and/or a negligible amount of force constantly to move objects. Subject to wet floors, temperature extremes, and excessive noise. Position frequently involves long hours and widely diverse duties. Must be able to bend, stoop and perform extensive walking. Must be able to exert well paced mobility to move quickly to the different areas of the facility as service and production demands require.
VI. English Proficiency Requirements
Must have the ability to understand and communicate in English with adequate proficiency to follow directions from supervisor, read and understand safety guidelines and directions to prevent accidents or injuries from occurring, and communicate effectively with customers (staff, visitors, students) by listening and speaking clearly to them.
"Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job."
Job Code: 7285 Grade: A60
Location: Residential & Dining Enterprises, California, United States
To be considered for this position please visit our web site and apply on line at the following link: stanfordcareers.stanford.edu
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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