Police Dispatcher (substitute assignments)

Job description

Posting Details Posting Number: 0000462 Job Title: Police Dispatcher (substitute assignments) Discipline or Department: Campus Police Position Type: Staff/Classified Working Title: Police Dispatcher (substitute assignments) Hourly Rate or Monthly Salary: $27.27 per hour Type of Benefits: Full Time or Part Time? No Response Months Per Year Working Hours: MiraCosta College is accepting applications for temporary, hourly police dispatchers to substitute as needed, with working hours anytime between 7:00 a.m. to 11:00 p.m., Monday through Friday, and between 7:00 a.m. to 5:00 p.m. on Saturdays, on the Oceanside Campus. There may also be a temporary, 40 hour-per-week substitute assignment for approximately two months starting at the end of July. Contract Days
(Faculty Positions Only) Special Instructions to Applicants: We strongly advise you to read the information on "How to Apply" and the FAQs (Frequently Asked Questions) before starting the application process.

In order to be considered for this position, you must attach the following items to your online application:

1. Application for Classified Employment.

2. Cover letter addressed to the "Screening and Interview Committee."

3. Current resume.

4. Keyboarding/typing results verifying your ability to type 50 net words per minute. Official certificates are not required. Self-administered online typing test results are acceptable. Copy of results (certificate or screen shot) must clearly state your name, net words per minute, and name of the source used for the keyboarding/typing test. Be sure to review this document after you have attached it to your application.

5. A copy of your P.O.S.T.-certified 120-hour Basic Dispatcher Course certificate, if applicable. Attach this document to the "Other Document" link.

NOTE: Do not submit any additional documents as they will be removed. Special Instructions to Applicants: Continued The screening and interview committee will review application materials as applications are submitted. Applicants selected for interview will be contacted by phone; those not selected for interview will be notified by e-mail.

Offer of employment to the persons selected for these assignments is contingent upon 1) successful completion of a pre-placement P.O.S.T. Public Safety Dispatcher physical exam at district expense; 2) submission of a current tuberculosis test clearance; 3) proof of eligibility to work in the United States; 4) fingerprint clearance; and 5) fulfillment of the aforementioned minimum qualifications, licenses and other requirements.

Individuals with qualified disabilities who need accommodation with any aspect of the application and/or interview process should contact Human Resources at (760)795-6854 as soon as possible.

Retired STRS members are not eligible for these assignments. Basic Function and Other Details: BASIC FUNCTION:
Under the direction of the Communications/Records Supervisor, provide police communications and dispatching for all college facilities and sites using specialized technology and equipment; primary point of contact for emergency and non-emergency requests for assistance and/or information; point of contact for law enforcement/public safety/emergency services agencies; qualified access to highly classified information systems and databases; maintain police files and records; provide work direction to night watch Secretary/Clerk II and Secretary/Clerk IIIs; coordinate safety escorts; maintain district's lost and found program; maintain parking citation database; provide confidential administrative support to police administrators and officers. Basic Function and Other Details Continued: Representative Duties:
(E) = Essential Job Function) REPRESENTATIVE DUTIES:
(E = essential job function)

1. Operate as the primary point of contact for the MiraCosta Police department within a highly stressful environment and during distressing conditions; provide law enforcement dispatching and communications during emergency and non-emergency situations. Assess requests for assistance and/or information from all college facilities and sites including the public, media/press, employees, students and law enforcement/emergency services/public safety agencies via phone, in person, email and/or specialized equipment. Evaluate, prioritize and disseminate communications while maintaining composure, with knowledge of law enforcement practices and regulations, observing District policies and procedures including FERPA mandates. (E)

2. Maintain knowledge of dispatching policies and procedures incorporating federal, state and local laws and the police department's mission statement. Maintain and apply comprehensive knowledge and appropriate practices of emergency communications and dispatching including specialized equipment and 9-1-1 systems. Ensure comprehensive knowledge of college police policies and procedures, police laws, codes and regulations. Exercise initiative and independent judgment in assessing emergency and routine situations and notifying proper district personnel or other agencies. (E)

3. Maintain comprehensive working knowledge of the Computer-Aided Dispatch (CAD) Tri-Tech CAD System; Regional Communication System (RCS); California Law Enforcement Telecommunications System (CLETS); Automated Regional Justice System (ARJIS) and San Diego Law and Justice Network (SDLAW). (E)

4. As the 9-1-1/PSAP (Primary Service Area Provider) Liaison/Point of Contact for the department, coordinate all 9-1-1 emergency calls received by local area PSAPs: Oceanside Police Department (for Oceanside campus and Community Learning Center) and the San Diego County Sheriff's Department (San Elijo Campus). (E)

5. Maintain comprehensive working knowledge as a first responder in the mass notification system. Responsible as one of the key individuals for sending out public notifications in time of crisis, notifying the Office of Emergency Services (OES) when the system is used and providing a copy of the message sent.

6. Maintain continuous detailed logs of all dispatch activity. Process and compile police department citations, reports, data and statistics to produce complex customized reports upon request including publication of the federally mandated Cleary Act crime statistics. (E)

7. Train and provide ongoing work direction to night watch Secretary/Clerk II and IIIs including customer service principles, problem solving skills and techniques, and delegation and completion of assigned and special projects. (E)

8. Assist and provide direction in the operation of the district's parking permit program and the lost and found program per District policy including retention, inventorying, maintaining, donating and/or discarding items.

9. Assist in the management of the parking citation program including the appeals, review and hearing processes. Ensure database accuracy; populate other police databases with accurate data including the Field Interview (F.I.), the Crime Cases, the Moving Violation (or, Notice to Appear in Court) and the CLERY mandated incident log databases. Maintain filing/retrieval system. Submit unpaid parking citations to the District's contracted collection agency. Representative Duties Continued: 10. As needed, provide confidential administrative support to department administrators and police officers. Perform a variety of tasks which may include statistical duties, maintain supplies, inventory and equipment.

11. Attend Dispatcher/Secretary/Clerk II and III meetings and participate in continued professional training as mandated by P.O.S.T.

12. Perform related duties as assigned.

1. Police communications systems and specialized hardware; ability to recognize and monitor hardware problems for repair and servicing.
2. High degree of accountability and liability regarding actions, consequences of errors in judgment and legal liabilities.
3. Crisis management techniques.
4. California Vehicle, Penal, Health and Safety and Welfare and Institutions Codes.
5. Police dispatching methods including all police terminology and radio codes.
6. California Law Enforcement Telecommunications System (CLETS) and administrative network including laws related to confidential information and liabilities.
7. Computer-Aided Dispatch (CAD).
8. 9-1-1/PSAP (Primary Service Area Provider).
9. Tri-Tech CAD (Computer-Aided Dispatch) System.
10. RCS (Regional Communication System).
11. Federal Communications Commission (FCC) rules and regulations governing police radio transmissions, release of criminal information; federal privacy laws, federal and state penal codes.
12. Public Records Act laws.
13. Department of Justice (DOJ) policies and regulations.
14. Applicable sections of State Education Code and other applicable laws including FERPA.
15. Basic goals and objectives of assigned program or department.
16. Team concepts of working within groups.
17. Principles and practices of supervision required to provide direction and assign tasks.
18. District organization, operations, policies and objectives.
19. Maps, geography, important locations/buildings including directions (south, north, east, and west).
20. Appropriate and accurate English grammar, spelling, punctuation and vocabulary usage including law enforcement/dispatching-specific terminology, vocabulary and codes.
21. Modern office practices, procedures and equipment including TTY devices and other specialized law enforcement/dispatching hardware.
22. Record-keeping techniques within federal, state, and local law enforcement protocol and regulations.
23. Interpersonal skills using tact, patience and courtesy. Knowledge and Abilities ABILITY TO:
1. Learn to interpret, apply and explain rules, regulations, policies and procedures and apply them in a variety of procedural situations.
2. Operate, in an autonomous manner with broad guidelines, as the primary point of contact within a highly stressful environment and during distressing conditions.
3. Evaluate, prioritize and disseminate communications under extreme duress.
4. Exercise good judgment.
5. Establish, develop and maintain courteous and effective working relationships with department personnel and all other contacts.
6. Hear and listen in the presence of significant background noise; extract critical information from incoming communications and take appropriate action.
7. Speak quickly with clear, distinct and understood speech over communications hardware.
8. Spontaneously perform several functions including equipment utilization, mental prioritization of incoming and outgoing information and communication.
9. Follow verbal and written instructions precisely.
10. Adapt quickly to variety of personalities and situations.
11. Anticipate officers' need for assistance
12. Type information into computers quickly and accurately while receiving verbal information; write quickly and legibly.
13. Recognize standard alpha numeric sequences including license plates, vehicle identification numbers, driver license numbers, street guides and maps, physical addresses.
14. Work cooperatively and establish a working rapport with other agencies, departments, college population.
15. Research and fact finding skills to investigate and resolve complaints.
16. Operate police communications dispatch center including regional communications system (RCS) and other specialized hardware.
17. Learn the proper operation and care of voice radio equipment and Federal Communications Commission regulations governing the use of the system.
18. Add, subtract, multiply and divide quickly and accurately.
19. Type at 50 words net per minute from clear copy.
20. Work independently with little direction.
21. Meet schedules and timelines.
22. Plan and organize work.
23. Communicate effectively both orally and in writing.
24. Work as a member of a team.
25. Demonstrate sensitivity to and understanding of diverse academic, socioeconomic, cultural, ethnic and disability issues. Minimum Qualifications: To be eligible for this position, you must meet and provide evidence of the following minimum qualifications:

1. Education equivalent to high school graduation or GED.

2. One year of directly related law enforcement/emergency services/public safety dispatching experience, including CLETS and CAD experience. (IMPORTANT: For work experience, "one year" is defined as equivalent to 40 hours per week for 12 months, or at least 2,080 hours.)

3. Ability to type/keyboard at 50 net words per minute.

Valid California driver's license and District approved driving record. Must meet all P.O.S.T. Dispatcher requirements (P.O.S.T.-certified 120-hour Basic Dispatcher Course certificate, pass P.O.S.T. background investigation, drug screening test, polygraph and psychological exam). Minimum Qualifications Continued: Desirable Qualifications: Licenses and Other Requirements: Physical Effort: Visually demanding conditions include operating specialized dispatching hardware, law enforcement equipment, computing hardware, as well as maps, printouts and reports. Aurally demanding conditions include trained listening; hearing in the presence of significant background noise and other difficult conditions; familiarization with police officer/emergency personnel voice nuances and inflections, being able to determine welfare and safety conditions from voice inflection; use of specialized jargon, vocabulary and codes. Orally demanding conditions include accurate expression and exchange of spoken communications, conveying detailed and important instructions accurately within varying conditions under duress and during emergency situations. Physically demanding conditions include functioning in confined area with limited mobility; remaining sedentary for extended periods of time with limited breaks; intermittent standing, limited walking, bending and stooping. Repetitive motions of dexterity including fingering, reaching and moving objects. Able to occasionally lift and carry of objects weighing 25 pounds or less; exertion of up to ten (10) pounds of force frequently; a negligible amount of force constantly to move objects. Repetitive use of computer keyboard, mouse or other control devices; ability to travel to a variety of locations on and off campus as needed to conduct district business. Emotional Effort: Exercising judgment under pressure, demonstrate effective communication skills during situations often affecting human welfare and safety. Quickly establish familiarization with police officer/emergency personnel voice nuances, being able to determine welfare and safety conditions from voice inflection. Requires sustained focus and concentration. Subject to repeated emotional pressure as a result of involvement within intense situations. Ability to simultaneously balance and perform multiple tasks. Ability to develop and maintain effective working relationships involving interactions and communications personally, by phone and in writing with a variety of individuals and/or groups of individuals from diverse backgrounds on a regular, on-going basis; ability to concentrate on detailed tasks for extended periods of time and/or intermittently while attending to other responsibilities; ability to work effectively under pressure on multiple tasks concurrently while meeting established deadlines and changing priorities. Working Conditions: Ability to function within confined, limited mobility conditions in busy, noisy office environment. Subject to constant and frequent interruptions of emergency and non-emergency requests for assistance and/or information in person, via phone, dispatching equipment and email. Subject to unanticipated exposure to wide variety of personalities and situations including aggressive or distressed individuals, individuals acting in a disagreeable fashion, emergency, and/or life-threatening conditions. May be required to work other shifts and hours on an as-needed basis. May work at any district location or authorized facility during day and/or evening hours with evenings and/or weekends on an as-needed basis. Occasional travel may be requested. Posting Date: 05-13-2015 Closing Date: Open Until Filled First Screening Date: Open until filled; apply ASAP. Human Resources Contact Information [email protected] or 760.795.6854 EEO Statement: MiraCosta College is an Equal Opportunity Employer and is committed to providing an educational environment which affirms and supports diversity in its faculty, staff, and administration, and promoting an environment of inclusion. About MiraCosta: MISSION STATEMENT AND INSTITUTIONAL GOALS:

The MiraCosta Community College District mission is to provide superior educational opportunities and student-support services to a diverse population of learners with a focus on their success. MiraCosta offers associate degrees, university-transfer courses, career-and-technical education, certificate programs, basic-skills education, and lifelong-learning opportunities that strengthen the economic, cultural, social, and educational well-being of the communities it serves.

Goal I. MiraCosta Community College District will become a vanguard educational institution committed to innovation and researched best practices, broad access to higher education, and environmental sustainability.

Goal II. MiraCosta Community College District will become the institution where each student has a high probability of achieving academic success.

Goal III. MiraCosta Community College District will institutionalize effective planning processes through the systematic use of data to make decisions.

Goal IV. MiraCosta Community College District will demonstrate high standards of stewardship and fiscal prudence.

Goal V. MiraCosta Community College District will be a conscientious community partner.


The MiraCosta Community College District is one of California's 112 public community colleges. The district includes the communities of Oceanside, Carlsbad, Encinitas, Cardiff, Olivenhain, Leucadia, Solana Beach, Rancho Santa Fe, Del Mar, and parts of Carmel Valley. The single college district is governed by a seven-member Board of Trustees who are elected at large from each of the district's seven communities.

MiraCosta offers associate degrees, university-transfer courses, career-and-technical education, certificate programs, basic-skills education, and lifelong-learning opportunities.

The college's fee-based Community Education program provides a wide variety of classes, workshops, and excursions. Tuition-free, noncredit classes also present a variety of learning opportunities at the Community Learning Center and throughout the community.

MiraCosta College partners with the North San Diego Small Business Development Center, which provides service to all of North San Diego and Imperial Counties. About MiraCosta: (contd) MiraCosta College employs 181 full-time faculty, 284 regular classified staff, 13 classified administrators, and 15 academic administrators. An additional 540 associate faculty teach in the credit and noncredit programs, and about 150 educators or contract staff provide community service activities. MiraCosta students are diverse, including representation from all of California's major racial/ethnic groups and ages. Diversity is also evidenced by student-veterans, re-entry students, individuals with disabilities, and international students. The district boasts a long history of commitment to collegiality, civility, and mutual respect.


The district consists of three campus sites, and robust online education offerings. The Oceanside Campus, serving about 14,500 credit students, has been located since 1964 on a panoramic, 121-acre hilltop site with views of the ocean and mountains.

The San Elijo Campus is located in Cardiff, 17 miles south of Oceanside, on 48 acres below the bluffs overlooking the San Elijo Lagoon Reserve. The San Elijo Campus opened in September 1988, and now attracts about 3,000 credit students.

The Community Learning Center in downtown Oceanside hosts about 3,000 students in the college's noncredit classes, including English as a Second Language, the Adult High School Diploma Program, and other tuition-free, noncredit classes as well as some college credit classes.

MiraCosta College began offering online courses in 1995. The district typically offers approximately 200 fully online class sections each semester, with another 100 sections offered partially online, serving about 6,000 students. The Sites: Accreditation: MiraCosta College is accredited by the Accrediting Commission for Community and Junior Colleges of the Western Association of Schools and Colleges, 10 Commercial Boulevard, Suite 204, Novato, CA 94949, 415.506.0234, an institutional accrediting body recognized by the Commission on Recognition of Postsecondary Accreditation and the U.S. Department of Education and approved by the California State Department of Education Office of Private Post-Secondary Education for training veterans and other eligible persons under the provisions of the GI Bill. The University of California, California State Universities, and private universities of high rank give credit for transfer courses completed at MiraCosta College.

MiraCosta College is approved by the following: Association of Surgical Technologists, California Board of Registered Nursing, California State Colleges and Universities, California State Department of Education, Commission on Peace Officer Standards and Training, National Certification Board for Therapeutic Massage and Bodywork, State Board of Vocational Nurse and Psychiatric Technician Examiners, University of California. The Area Situated between San Diego and Los Angeles, MiraCosta College benefits from multicultural influences and cultural opportunities. Interstate 5, Amtrak, and Carlsbad regional airport provide easy access to either metropolis and to Mexico. The district, which extends 25 miles along the Pacific Ocean from Camp Pendleton Marine Corps Base to the city of San Diego, attracts diverse ethnic and socioeconomic populations who live in urban and suburban communities. The intellectual environment is enhanced by the college's proximity to the University of California San Diego, California State University San Marcos, and other institutions of higher education. Along with numerous theaters, galleries, and museums, residents enjoy a moderate, year-round climate, which provides many opportunities for outdoor activities. Clery Act: As per the Clery Act of 1998, the campus security report can be found at http://www.miracosta.edu/studentservices/police/downloads/safety_report.pdf Required Applicant Documents: Resume/Curriculum Vitae
Cover Letter
Typing Test Results Additional Applicant Documents: Other Document (see job posting) Quicklink for Posting: jobs.miracosta.edu/applicants/Central?quickFind=50995 function checkForSelectedStatus(){ return true;}




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Job No:
Posted: 12/25/2018
Application Due: 5/6/2019
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