Sr. Help Desk Analyst
- Employer
- Hofstra University
- Location
- Hempstead, NY
View more
- Administrative Jobs
- Technology, IT Support & Training
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Specific activities include but are not limited to:
•Coordinates the day-to-day operations of the Client Services service operations
•Evaluates problems and undertakes escalations for service restorations
•Provides vital support and resolutions for Help Desk Analysts
•Resolves technical hardware and application problems.
•Performs warranty end user hardware repairs.
•Escalates complex technical problems through a defined escalation process.
•Logs and tracks resolutions, follows up with users and updates related problem documentation.
•Maintains performance standards for end user computers, printers, applications and mobile devices.
Qualifications:•Bachelor’s degree in business information systems, or equivalent professional certifications.
•Minimum 2+ years of relevant IT end user support experience.
•Knowledge and experience with end user technology support
•Proficient with scripting and application integrations
Application Instructions:Please send resumes to Sean.Donohue@hofstra.edu. Please mark the email subject as “Sr HD Analyst Job”.Voluntary Self-IdentificationAll applicants are invited to complete the three (3) voluntary self-identification formsDeadline:Open until filledDate Posted: 11/19/2018Posting Number: 898539
Organization
Working at Hofstra University
Hofstra University is a dynamic private university where students will benefit from large-university resources and thrive within a small college atmosphere. At Hofstra, students can choose from 155 undergraduate and 170 graduate program options within the Frank G. Zarb School of Business; Hofstra College of Liberal Arts and Sciences: the Peter S. Kalikow School of Government, Public Policy and International Affairs; School of Humanities, Fine and Performing Arts; School of Natural Sciences and Mathematics; the Hofstra Northwell School of Medicine at Hofstra University and Hofstra Northwell School of Graduate Nursing and Physician Assistant Studies at Hofstra University; Hofstra University Continuing Education; Honors College; Lawrence Herbert School of Communication; Maurice A. Deane School of Law; School of Education; School of Engineering and Applied Science; and School of Health Professions and Human Services. Students also benefit from small classes (student-to-faculty ratio of 13-to-1 and an average undergraduate class size of just 21 students), flexible schedules, and close proximity to the cultural and networking aspects of New York City.
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