Sr. Help Desk Analyst
Sr. Help Desk AnalystSchool/Division:Office of Information TechnologyOffice:Department of Client Services Support CentersFull-Time or Part-Time:Full-TimeAbout HofstraHofstra University is a nationally ranked and recognized private university in Hempstead, N.Y. that is the only school to ever host three consecutive presidential debates (2008, 2012 and 2016). At Hofstra, students get the best of both worlds. Our campus is a leafy oasis just a quick train ride away from New York City and all its cultural, recreational and professional opportunities. We offer small classes and personal attention, with the resources, technology and facilities of a large university. Students can choose from more than 160 undergraduate program options and 165 graduate program options in the liberal arts and sciences, education, health professions and human services, the Peter S. Kalikow School of Government, Public Policy and International Affairs, the Fred DeMatteis School of Engineering and Applied Science, the Frank G. Zarb School of Business, the Lawrence Herbert School of Communication, the Maurice A. Deane School of Law, the Hofstra Northwell School of Graduate Nursing and Physician Assistant Studies, and the Donald and Barbara Zucker School of Medicine at Hofstra/Northwell. Hofstra University is a dynamic community of more than 11,000 students from around the world who are dedicated to civic engagement, academic excellence and becoming leaders in their communities and their careers.Description:Provides phone, email, walk-in and field technical support, to end users for issues associated with desktop computer hardware, software, mobile devices and printers. Identifies, researches, and resolves technology related problems. Identifies, researches, and resolves technical problems. Documents, tracks and monitors problems to ensure a timely resolution. Performs end user equipment repair activities. Implements service escalations. Develops, tests and executes the integration scripting and data conversions for hosted applications and service integrations.
Specific activities include but are not limited to:
•Coordinates the day-to-day operations of the Client Services service operations
•Evaluates problems and undertakes escalations for service restorations
•Provides vital support and resolutions for Help Desk Analysts
•Resolves technical hardware and application problems.
•Performs warranty end user hardware repairs.
•Escalates complex technical problems through a defined escalation process.
•Logs and tracks resolutions, follows up with users and updates related problem documentation.
•Maintains performance standards for end user computers, printers, applications and mobile devices.
Qualifications:•Bachelor’s degree in business information systems, or equivalent professional certifications.
•Minimum 2+ years of relevant IT end user support experience.
•Knowledge and experience with end user technology support
•Proficient with scripting and application integrations
Application Instructions:Please send resumes to [email protected] Please mark the email subject as “Sr HD Analyst Job”.Voluntary Self-IdentificationAll applicants are invited to complete the three (3) voluntary self-identification formsDeadline:Open until filledDate Posted: 11/19/2018Posting Number: 898539