Infrastructure Support Specialist I

Job description

Title:Infrastructure Support Specialist I Department:Information Technology Job Category:Staff Regular/Temporary:Regular Salary:$16.83 p/h Open Date:05/16/2018 Description:

MAJOR DUTIES:

  • Installs and maintains servers and enterprise storage, including related software and hardware
  • Maintains security of servers and storage by implementing proper security software and settings, updates and other appropriate security measures
  • Performs systems administration functions such as managing user accounts and profiles, and maintaining hardware and software inventory and licenses
  • Monitors server and storage health and performance; remediate issues detrimental to the health or performance of systems
  • Identifies recurring hardware and software problems and recommends plans for prevention and resolution
  • Ensures data security and availability through proper backup and verification procedures
  • Researches and tests new and emerging server and storage technologies. Ensure future infrastructure capacity through recommendations to the Coordinator of Technical Services
  • Supports user requests for administrative systems
  • Advocates information technology security “best practices”; ensure systems conform to SGSC / USG security standards
  • Assists in IT hardware and software rollouts, including PCs, printers, phones, other IT resources
  • Travel to support multiple campuses / sites and to attend conferences for extensive training as necessary
  • Other duties as assigned

KNOWLEDGE REQUIRED BY THE POSITION:

  • Experience implementing and supporting server hardware and software:
  • Windows Server 2008 R2 and later highly desired
  • Hyper-V and Hyper-V Failover Cluster Manager experience highly desired
  • LANDesk experience preferred
  • Blackboard experience preferred
  • Experience supporting end-user IT hardware and software
  • Knowledge of IT security principles
  • Work closely with other members of IT
  • Perform tasks in an efficient and effective manner
  • Ability to exhibit a positive attitude and to deal with coworkers, students, faculty and staff tactfully and courteously in order to maintain effective service-oriented relationships
  • Ability to communicate effectively and follow oral and written instructions

SUPERVISORY CONTROLS:

None.

GUIDELINES:

Guidelines include college policies and procedures, department policies and Board of Regents policy and procedures. These guidelines require judgment, selection and interpretation in application.

COMPLEXITY/SCOPE OF WORK:

  • The work consists of varied administrative duties and coordination of primary functional areas. Strict regulations contribute to the complexity of the position
  • Success in this position contributes to the efficiency, effectiveness, and regulatory compliance of all department operations

CONTACTS:

  • Contacts are typically with students, co-workers, other college personnel and members of the general public
  • Contacts are typically to provide services; to give or exchange information; to resolve problems; to motivate or influence persons; or to justify, defend or negotiate matters

PHYSICAL DEMANDS/WORK ENVIRONMENT:

  • The work is typically performed with a mixture of sitting at a desk or table, standing, stooping, bending, crouching, working from a ladder, and working in confined spaces
  • The employee occasionally lifts heavy objects
  • The work is typically performed inside campus buildings, both within an office or server room setting
  • The Functional Capacity Requirement Form for this position outlines the physical job requirements (attached)

SUPERVISORY AND MANAGEMENT RESPONSIBILITY:

  • This position will not supervise any other position
  • Strict regulations and responsibilities related to department systems and applications contribute to the complexity of the position
Required Qualifications:

MINIMUM QUALIFICATIONS:

  • Associate degree in a computer related field
  • Experience sufficient to thoroughly understand the broad objectives and functions of the position
  • Certifications (e.g., MCSE-Server, CISSP, CompTIA Server+ or Security+) and / or additional relevant experience may be considered as a substitute for the required education
Desired Qualifications:

PREFERRED QUALIFICATIONS:

  • Bachelor’s degree in a computer related field
  • Relevant server certifications
  • Five years of progressive responsibility in an enterprise computing / infrastructure support role

 

 

 

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Job No:
Posted: 12/25/2018
Application Due: 1/3/2020
Work Type:
Salary: