Dean of Student Services

Job description

Position Summary

Big Bend Community College invites applications for the position of Dean of Student Services.  This position reports to the Vice President for Learning & Student Success and is responsible to provide leadership and direction for the operations and activities of student services departments at Big Bend Community College.  The Dean of Student Services is a visible leader, advocate for students, and a strong communicator.  This position is responsible to ensure the integrity of all student services policies and procedures and works to increase student success across the college.
The Dean of Student Services has administrative oversight for the following areas: Admissions & Registration, Advising & Counseling, Disability Services, Financial Aid, Outreach and Recruitment, Running Start, Student Programs, the Student Success Center, Testing Center, Veterans Services, and TRiO programs. The Dean of Student Services works collaboratively with the instructional deans in order to integrate strong support for student success.

BBCC is a small rural community college located in the sunny, central part of Washington State, and is accredited by the Northwest Commission on Colleges and Universities.  Big Bend Community College serves approximately 4,000 students, with an annualized FTE of approximately 2,000, in a 4,600-square-mile service district including 15 communities in Grant and Adams counties and the Odessa School District in Lincoln County with on-site, online instruction, and interactive classrooms. 
Big Bend Community College strives for excellence in teaching and learning.  We are a student-centered and innovative college that is committed to fostering a community that supports and recognizes the value of diversity; 42% of our student-body is Hispanic.  Recognized as a Leader College by Achieving the Dream, Big Bend is a designated Hispanic Serving Institution (HSI).  Our student body consists of 75% first-generation college students and 71% of our students receive some form of financial assistance.
Our college seeks candidates who have a deep commitment to and understanding of the rewards and challenges of working with students. We particularly welcome those who will be active participants in our small but thriving college community.
Big Bend Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, sex, sexual orientation, gender identity/expression, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, pregnancy status or families with children, a mother breastfeeding her child, AIDS/HIV or hepatitis C, genetic information, and/or status as a veteran in accordance with state and federal laws. 
Big Bend provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the American with Disabilities Act and the Federal Rehabilitation Act. Contact the Human Resources Office at 509-793-2008 or via email at [email protected].
This position is open until filled.  Priority consideration will be given to applicants whose complete application has been received by January 22, 2019.  Big Bend Community College reserves the right to offer this position to a qualified candidate at any time, so a prompt response is encouraged. 


Essential Job Duties

Responsibilities include but will not be limited to the following:  

  1. Provide administrative oversight and leadership to Admissions & Registration, Advising & Counseling, Disability Services, Financial Aid, Outreach and Recruitment, Running Start, Student Programs, the Student Success Center, Testing Center, Veterans Services and TRiO programs.  Ensure that all student services departments and programs collaborate to employ an equitable and student-ready approach.
  2. Implement & manage efficient processes with regard to student recruitment, admission, enrollment, retention, and completion. Ensure ongoing evaluation of all programs and services to ensure quality and connection to the college's strategic plan.  Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures. Identify opportunities for improvement in alignment with the college's strategic plan, and lead continuous improvement efforts across student services.
  3. Work closely with academic deans, department heads, and faculty to address barriers to student persistence and completion. 
  4. Serve as the Student Conduct Officer for the college; Oversee the student disciplinary process and document disciplinary complaints and procedures.  Support faculty and staff in mediating student conduct issues.  Review and enforce BBCC academic policies as described in the college catalog and student handbook.
  5. Serve as the Title IX Coordinator for students. Work collaboratively with the Title IX Coordinator for employees and the Director of Campus Safety & Security to investigate complaints, provide interim measures, develop training, and resolve concerns.
  6. Maintain institutional regulatory compliance with federal and state laws.  Provide oversight in maintaining the integrity, security, and confidentiality of student records in compliance with federal and state laws, including FERPA.
  7. Plan, organize, and schedule registration and awarding cycles in collaboration with Instruction, Student Services, and Information Technology.
  8. Select, develop, motivate, and evaluate assigned personnel; provide and/or coordinate staff training; work with employees to provide ongoing professional development.  Provide leadership and oversight in the hiring and staffing of various departments and programs within the area of administrative responsibility. 
  9. Ensure all electronic and hardcopy program materials are up to date and accessible.  Work with instructional and marketing staff to ensure accurate production of college documents including, but not limited to, the catalog, class schedule, and brochures.
  10. Chair the behavioral intervention team (CARE Team) and lead the development and implementation of bias response and early intervention strategies.
  11. Prepare annual budget and requests for review by the VP of Learning & Student Success.  Coordinate and approve/disapprove budget requests from program directors and coordinators.  Track expenditures in all budgets. 
  12. Serve as a member of Cabinet, Shared Governance Council, Student Services Leadership Team, Marketing Team, Academic Master Plan Committee, Instructional Council, and participate in college governance by serving on other committees as appropriate.
  13. Represent BBCC at the Washington State Student Services Commission.
  14. Foster a climate of equity and inclusion by maintaining an environment that honors and respects diverse perspectives.


  1. Maintain professional growth and development through seminars, workshops and professional affiliations to keep abreast of latest trends in field of expertise.
  2. Ensure no injuries to self or others by following safe work practices and policies.  This includes, but is not limited to, security and safety, understanding of MSDS, equipment, infection control, fire, disaster, safe lifting and body mechanics.
  3. Ensure compliance with college policies and procedures and state and federal regulations. 
  4. Conduct self in a professional manner and ensure the interaction with team members and other support groups is conducted in a courteous and efficient manner conducive to the college's values.
  5. Perform related duties and responsibilities as may be required. 


  • Strong desire an ability to build relationships with students and colleagues.
  • Ability to work as a member of a team to increase student success and degree completion.
  • Ability to work with minimal supervision.
  • Demonstrated leadership experience and ability to take initiative.
  • Abiltiy to use technology to reach students, complete assignments, and increase efficiency.
  • Communicate effectively orally and in writing, including the ability to engage in one-on-one and in public forums.
  • Demonstrated problem-solving abilities, especially in cases requiring quick action and resolution.
  • Sensitivity to and understanding of the diverse academic, socioeconomic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
  • Understanding of the Family Educational Rights and Privacy Act (FERPA) as well as other applicable regulations, such as the Americans with Disabilities Act (ADA), Title IX, Title VI, The Rehabilitation Action of 1973, Section 504, VAWA, and any other state and federal laws and regulations applicable to higher education. 


Minimum & Desirable Qualifications


  • Master's degree from a regionally accredited institution.
  • Three years of supervisory, managerial, and leadership experience in student services with an emphasis on student conduct, counseling, advising, admissions, student activities, financial aid, or disability services. 
  • Experience working with diverse, multicultural, and first generation college students. 
  • Experience handling difficult and sensitive issues in an effective and confidential manner. 


  • Experience with Federal and State regulations pertaining to the administration of Title IV financial aid programs, State financial aid programs, Veterans Educational Benefits and other higher education regulations.
  • Understanding of and commitment to the mission of a comprehensive community college.
  • Experience developing and managing department budgets.
  • Experience working with higher education enterprise management software.
  • Familiarity with teaching and learning theory and practice.
  • Ability to communicate effectively with students, administrators, faculty, staff, and outside constituencies, both orally and in writing.
  • Fluency in an additional language(s).


Application Instructions

This position is open until filled.  Priority consideration will be given to applicants whose complete application has been received by January 22, 2019.  Big Bend Community College reserves the right to offer this position to a qualified candidate at any time, so a prompt response is encouraged. 

To qualify for consideration, applicants must meet required minimum qualifications and submit a complete application packet, which includes the following:

  1. BBCC Online application.
  2. Cover letter, addressing why you are interested in this position and how your qualifications make you the ideal candidate.*
  3. Comprehensive resume or CV.*
  4. Response(s) to the questions found in the Supplemental Questions Tab above.*  
  5. Unofficial transcripts documenting undergraduate and graduate course work and degrees.  Official transcripts required upon employment.*

NOTE:  All of the above items are required to ensure your consideration for this position.  The items marked with an asterisk are required to included/uploaded with your online application prior to submission.  
BBCC reserves the right to not fill this position, reject all applicants, reopen the position, or make a direct appointment.  Applications received during this recruitment may be used to fill future vacancies at the College's discretion.
Persons hired will need to provide documentation verifying identity and employment authorization to work in the United States. 
Official transcripts will need to be provided to the college within the first thirty (30) days of employment.
In compliance with state and federal regulations, BBCC is committed to a safe and drug-free campus.  Employees are expected to comply with BBCC's policy prohibiting illegal drug use or activity, including notifications of criminal drug convictions and the use of prescription drugs or over-the-counter medications that are likely to affect job safety.  The complete policy and procedure are available to view on the policies page of the BBCC website.  Printed copies of the policy and procedure are available by contacting the Human Resources Office at 509-793-2008.
BBCC strives to be a safe and secure campus for our students, employees, and community.  Detailed information regarding campus security, crime statistics for the most recent-three year period, and other information is available on the Campus Safety and Security page of the BBCC website.  If you have questions or would like a printed copy of the materials please contact Campus Safety and Security at 509-793-2286.
This posting does not reflect the entire job description and may be changed and/or modified, at any time, without notice. 

If you have difficulty logging into your account, attaching documents, submitting your application, etc., please contact NEOGOV Customer Service at 1-855-524-5627.


Agency Big Bend Community College Address 7662 Chanute Street, NE

Moses Lake, Washington, 98837 Phone 509-793-2008
509-793-2009 Website




Diversity Profile: University



View more

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No:
Posted: 12/24/2018
Application Due: 1/30/2019
Work Type: