Academic Advisor (Advising Services, Division of Student Affairs)

Job description

CUNYAcademic Advisor (Advising Services, Division of Student Affairs) in New York, New York

Job Title: Academic Advisor (Advising Services, Division of Student Affairs)

Job ID: 19846

Location: Hunter College

Full/Part Time: Full-Time

Regular/Temporary: Regular


This position reports to the Academic Advising Manager. The Academic Advisor provides academic advising communications for all undergraduates. The Advisor leverages existing technology and emergent systems to bring advising services to scale, with a focus on impacting student achievement and retention. The position responsibilities may include student intake, appointment scheduling and supervision of part-time staff. The work week will include some evening hours. The Academic Advisor’s responsibilities, in addition to the duties within CUNY Title Overview, include but are not limited to:

-Provide developmental academic advising for all students on an appointment basis.

-Provides academic advisement to a cluster of students on a range of issues including academic progress and policies, in order to assist them in making appropriate choices and decisions.

-Uses multiple technologies, including CRM software to monitor, execute and assess advising outreach communications and initiatives for students.

-Responds to e-mail and telephone inquiries utilizing CRM, e-mail and social media to convey critical information and procedures impacting student transition and assimilation.

-Actively promote accessibility and visibility of advising through public programs and online presence. Advisor is expected to have staff photo and biography on website, and engage in Skype advising, chat rooms, social media, videos, and online tutorials.

-Actively engage in formal advising working groups such as programming, media design + communication, training and development, and assessment.

-Identifies and uses resources to support student success, make appropriate referrals.

-Participates in planning and implementation of orientation for new students.

-Collaborates with other professional and peer advisors to extend outreach efforts.

-Works with faculty to identify opportunities for collaboration with advising and new initiatives.

-Utilizes research and theory related to student development and retention to promote student success.


Bachelor's Degree required.


-Two years of higher education administration, advising or related experience preferred.

-Displays and employs solid written and oral communication skills.

-Computer and technology skills, especially Microsoft Office (Excel, Word, and PowerPoint), experience with social media, CRM systems, as well as student advising strategy software (EAB Navigate) preferred.

-Experience in assisting with programs and providing services to support student success and retention.


Provides academic counseling and planning services to a diverse student population.

  • Assists students with clarifying values and goals; counsels students regarding educational options, requirements, policies and procedures.

  • Offers academic and personal support to guide students through the course selection process

  • Provides students with effective and timely referral to other college and external support services

  • Monitors and evaluates students' educational progress by conducting academic progress audits

  • Establishes and maintains student files, databases and records; prepares activity reports and analyses

  • May specialize in providing advice on specific programs or to specific student groups

  • Performs related duties as assigned.

Job Title Name: Academic Advisor


Assistant to HEO




($39,282–$45,957) Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


Click on the "Apply Now" button and follow the application instructions. Please have your curriculum vitae/ resume and scholarly interest or cover letter with names and contact information of 3 references available to attach into the application before you begin. Please note that the required material must be uploaded as ONE document. The document must be in .doc, .docx, .pdf, .rtf, or text format- and name of file should not exceed ten (10) characters. Incomplete application packages will not be considered.


Open until filled with review of applications to begin December 27, 2018.


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.




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Job No:
Posted: 12/23/2018
Application Due: 8/19/2019
Work Type: