The Manager of Desktop Integration Services will continuously develop and improve the desktop computing experience for the College by establishing partnerships with and assessing the needs of the campus community. The manager will be responsible to deliver a reliable, secure, and robust desktop hardware/software platform.

Complete Job Description

Bachelor’s degree in a relevant (Information Technology, Computer Science, Computer Engineering, etc) or related field, or the equivalent of education and experience combined .

Experience in a higher education setting and experience working with a diverse staff, faculty and student base a plus. Demonstrated collaboration skills and the ability to work well as a member of a team, or independently.

Experience:

• Managing/maintaining large, complex desktop, classroom, lab and mobile environments in a fast-paced setting.
• Substantial experience in a technology support environment.
• Analyzing business needs and evaluating technological solutions to meet those needs.
• Performing internal and end-user support on a variety of platforms, applications and processes.
• Administering/deploying technologies related to this role (SCCM, JAMF, Mac/Win Imaging techniques, print management, GPO, WSUS).
• Provide expert level support to faculty and staff for office, labs and classrooms.
• Comfortable evaluating/using cloud services.
• Assessing/addressing security implications for all services.
• Demonstrated commitment in working effectively with individuals of diverse backgrounds.

Knowledge, Skills & Abilities:

• Desire and ability to work independently and as part of a team
• Facilitation and team-building skills at all levels.
• Ability to communicate in a professional and courteous manner
• Ability to manage multiple priorities
• Strong project management skills
• Advanced problem solving and hardware/software troubleshooting skills.
• Positive customer service orientation and excellent interpersonal skills
• Advanced knowledge of current desktop operating systems, imaging technologies, enterprise desktop management technologies, and desktop security best practices
• Demonstrable analytical and problem solving skills, particularly as it relates to desktop systems and desktop management strategies.
• Ability to quickly learn complex systems.
• Ability to manage vendor relationships.
• Prior managerial experience preferred but not required.

Must embrace learning and working with constantly changing technology.

Work collaboratively within the team, the department, and the across the college.

Please submit cover letter, resume and contact information for three professional references. For first consideration please apply by January 28, 2019.