INCIDENT AND CHANGE MANAGER
- Employer
- University of Wisconsin-Madison
- Location
- Madison, WI
View more
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
JOB NO.: 96886-AS
Work Type: Staff-Full Time
Department: DOIT/SEO/SERVICE MANAGEMENT
Location: Madison
Categories: Information Systems/Technology
Employment Class: Academic Staff-Renewable
Position Vacancy ID: 96886-AS
Working Title: Incident and Change Manager
Official Title: SR IS SPECIALIST(S45BN) or IS SPECIALIST(S45DN)
FTE: 100%
Anticipated Begin Date: FEBRUARY 03, 2019
Term: This is a renewable appointment.
Advertised Salary:
Minimum $80,000 ANNUAL (12 months)
Depending on Qualifications
Degree and Area of Specialization:
No degree required.
Minimum number of years and type of relevant work experience:
Required
* Minimum 5 years' experience of IT Operational support for a service coordinating planned changes and unplanned incidents for the service. (7 years' to be considered at Senior level.)
* Ability to understand complex IT Infrastructure and dependencies.
* Ability to understand and communicate the benefits of Change & Incident management to services.
* Excellent problem solving and communication skills.
* Excellent customer service skills and orientation.
Preferred
* Experience working with Service Management tools.
* Experience with Service Management lifecycle frameworks such as ITIL.
* Experience with Configuration Management
* Demonstrated Project Management skills
* Demonstrated desire to learn new things.
License or certificate:
Position Summary:
This IS Technical Services Consultant position functions as the Incident and Change Manager for the complex enterprise production systems which provide services to the UW-Madison campus and its constituents. Utilizing contemporary IT Service Management guidelines such as ITIL, the Incident and Change Manager provides organizational leadership for the continual improvement of the processes used to manage Incident and Change processes managed by the Division of Information Technology (DoIT).
Responsibilities include coordination of Incident and Change management processes across DoIT departments, service teams, and groups; identification and development of technical tools and methods for production Incident and Change management. This position is expected to participate in and provide backup for other service management processes, including but not limited to configuration, event, and asset management. This position is also expected to participate in aligning Incident and Change management processes and procedures with those for Continuity of Operations and disaster recovery.
The position is organizationally sited in the Systems Engineering and Operations (SEO) department, and the Service Management unit, it carries an expectation of offering division and campus-wide leadership and support.
Additional Information:
Rotational and on call work is required for this position. On-call rotation requires successful candidates to have high-speed internet and a phone, to perform work on employer provide laptop.
Please note that successful applicants must be authorized to work in the United States without need of employer sponsorship, on or before the effective date of appointment.
Contact:
Vickie Arneson
vickie.arneson@wisc.edu
608-262-1936
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )
Instructions to applicants:
Application must include a cover letter and resume. Your cover letter should specifically address the required qualifications listed in the "Minimum Number of Years and Type of Relevant Work Experience" section above.
Additional Link: Full Position Details
NOTE: A Period of Evaluation will be Required
The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer.
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.
Advertised: Dec 6 2018 Central Standard Time
Application Close: Jan 3 2019 11:55 PM Central Standard Time
PI106428393
Organization
In achievement and prestige, the University of Wisconsin–Madison has long been recognized as one of America's great universities. A public, land-grant institution, UW–Madison offers a complete spectrum of liberal arts studies, professional programs and student activities, and many of its programs are hailed as world leaders in instruction, research and public service. Spanning 935 acres along the southern shore of Lake Mendota, the campus is located in the city of Madison.
The university trace
s its roots to a clause in the Wisconsin Constitution, which decreed that the state should have a prominent public university. In 1848, Nelson Dewey, Wisconsin’s first governor, signed the act that formally created the university, and its first class, with 17 students, met in a Madison school building on February 5, 1849.
From those humble beginnings, the university has grown into a large, diverse community, with about 40,000 students enrolled each year. These students represent every state in the nation, as well as countries from around the globe, making for a truly international population.
UW–Madison is the oldest and largest campus in the University of Wisconsin System, a statewide network of 13 comprehensive universities, 13 freshman-sophomore transfer colleges and an extension service. One of two doctorate-granting universities in the system, UW–Madison’s specific mission is to provide “a learning environment in which faculty, staff and students can discover, examine critically, preserve an
d transmit the knowledge, wisdom and values that will help insure the survival of this and future generations and improve the quality of life for all.”
The university achieves these ends through innovative programs of research, teaching and public service. Throughout its history, UW–Madison has sought to bring the power of learning into the daily lives of its students through innovations such as residential learning communities and service-learning opportunities. Students also participate freely in research, which has led to life-improving inventions ranging from more fuel-efficient engines to cutting-edge genetic therapies.
The Wisconsin Idea
Students, faculty and staff are motivated by a tradition known as the “Wisconsin Idea,” first started by UW President Charles Van Hise in 1904, when he declared that he would “never be content until the beneficent influence of the university [is] available to every home in the state.” The Wisconsin Idea permeates the university’s work and helps forge close working relationships among university faculty and students, and the state’s industries and government.
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