Cross Functional IT Support Specialist

Job description


Requisition Number

Job Title
Cross Functional IT Support Specialist

Official Title
Cross Functional IT Support Specialist

Position Number

University IT Services - 110180


Is this an internal posting only?

Work Schedule
Monday-Friday 8am to 5pm;

Department Overview
University Information Technology's unique role in accomplishing the University's mission is to provide the primary university-wide, shared resources of computing hardware, software, data and voice communications, and professional personnel on campus.

The University Information Technology department is called upon to provide computing and electronic communications resources when it can do so more effectively or more efficiently than separate units.

Job Description
The University Information Technology Department at the University of North Texas is seeking to hire a Cross Functional IT Support Specialist to join our team. Responsibilities of the position include, but are not limited to:

* Serves as lead technician in the MicroComputer Maintenance Services group that provides computer hardware support to the employees of the UNT Denton campus.
* Hardware repair of Apple and PC desktops, mobile devices, and peripherals.
* Various vendor repair certifications would be maintained.
* Direct coordination with vendor warranty services and transferring equipment to/from various campus locations.
* Occasionally require the physical lifting of computer hardware and monitors.

The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.

Minimum Qualifications
The successful candidate will possess an Associate's Degree in related field and three years of related computing work experience; or any equivalent combination of education, training and experience.
The following knowledge, skills, and abilities are required:

* Prior experience with specific systems, equipment and software may be specified as needed by department.
* Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment.
* Ability to operate computer keyboards and to install computer hardware.
* Ability to assimilate, retain and utilize technical and applications-oriented information.

Preferred Qualifications
The preferred candidate will possess the following additional qualifications:

* Experience with troubleshooting and assembly of computer hardware including the following:
* Motherboards
* CPUs and heatsinks
* Memory modules
* Hard Drives
* Power Supplies
* Laptop displays and keyboards

Special Instructions to Applicants
Applicants must submit a resume with their online application and a letter describing computer hardware experience.

Is this a security sensitive position?

Driving a University Vehicle?

Job Open Date

Job Close Date
Open Until Filled

Pay Rate
Salary Commensurate with Experience

Pay Basis

Job Type
Full-time Permanent

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Job No:
Posted: 12/22/2018
Application Due: 1/15/2019
Work Type: