Patient Financial Services Rep/UKHC

Job description



Under the direction of the Assistant Director, PFS Patient Advocate Manager and the Patient Advocate Supervisor a Patient Financial Services Representative's main responsibilities include customer service, department specific tasks, administrative duties, communication skills, and accurate documentation. The duties of Representatives include following direct supervisor directives, ensuring patients receive superior service through quality work, and ultimately contributing to the successful resolution of patient accounts. Representatives ensure department policy and procedure is fully understood and followed.




Job Title
Patient Financial Services Rep/UKHC

Requisition Number
RE15664

Working Title
Patient Financial Services Representative

Department Name
H4014:Patient Accounts

Work Location
Lexington, KY

Grade Level
07

Salary Range
$15.26-23.89/hour

Type of Position
Staff

Position Time Status
Full-Time

Required Education

AA



Click here for more information about equivalencies:
http://www.uky.edu/hr/employment/working-uk/equivalencies

Required Related Experience

1 yr



Required License/ Registration/Certification

None



Physical Requirements

Sitting at computer workstation for extended periods including data entry; repetitive motions, and occasionally standing or walking with objects up to 10 lbs.



Shift

8:30 am -5 pm, will include some holidays and weekend rotation.



Skills/Knowledge/Abilities

The ideal candidate will be customer service oriented; possess in-depth HIPAA knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.



Does this position have supervisory responsibilities?
No

Preferred Education/Experience

Associate's degree; third party insurance claims follow-up/collections experience; medical, office and/or clerical work preferred. Previous experience working with patient accounts/HIPAA is highly preferred.



Deadline to Apply
09/24/2018

University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.



Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Please describe a time when you provided exceptional customer service and include specific details regarding the situation.

    (Open Ended Question)

  2. * Please explain your work-related experience with multitasking and dealing with multiple interruptions.

    (Open Ended Question)

  3. * How many years of direct experience do you have working/following-up with third-party insurance companies?
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 3 years
    • More than 3 years, up through 5 years
    • More than 5 years
  4. * In the past two years, have you worked or provided follow-up on third-party insurance claims for commercial or Medicaid Managed Care payees/payors?
    • Yes
    • No
  5. * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.

    (Open Ended Question)

  6. * Where did you first see this position advertised other than on UK's online employment system?
    • InsideHigherEd.com
    • HigherEdJobs.com
    • Diverseeducation.com (Diverse Issues in Higher Education)
    • HERCjobs.org (Higher Education Recruitment Consortium)
    • InsightIntoDiversity.com
    • Latinosinhighered.com
    • HospitalCareers.com
    • Indeed.com
    • LinkedIn.com
    • Institute for Diversity in Health Management
    • A Colleague, Friend and/or Family Member
    • None of the Above


Applicant Documents

Required Documents
    Optional Documents
    1. Resume
    2. Cover Letter

    PI106425760

     

     

     

    Diversity Profile: University

     

    AAUP COMPENSATION SURVEY DATA

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    Job No:
    Posted: 12/22/2018
    Application Due: 2/20/2019
    Work Type:
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