Desktop Support Technician

Job description

Charles M. Harper Center

30344 Bus-Information Technology

About the Unit
The University of Chicago Booth School of Business is the second-oldest school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges. Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment. Chicago Booth is proud to claim: -an unmatched faculty. -degree and open enrollment programs offered on three continents. -a global body of nearly 50,000 accomplished alumni. - strong and growing corporate relationships that provide a wealth of lifelong career opportunities. As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment. For more information about the University of Chicago Booth School of Business, please visit:

Job Information

Job Summary:

The Desktop Support Technician provides technical support to faculty and staff for desktop computing and general problem resolution. Work will focus on, but not be limited to, Windows OS, Mac OS and mobile devices.


  • Provide telephone and in person technical support, problem solving and troubleshooting for faculty, and staff computers, including Windows OS, Mac OS, Android, iOS and Windows Mobile.
  • Support Microsoft Windows classroom and student lab computers at Chicago Booth Hyde Park and Downtown Campuses.
  • Build and test new computer hardware and software for faculty and staff.
  • Evaluate and recommend new computer technologies use in the Booth environment
  • Install networking hardware and software.
  • Advise end users on hardware and software purchases based on their requirements.
  • Stay informed on technology trends and information resources to provide technology support and guidance.
  • Escalate problems to ensure they are resolved in a timely manner.
  • Provide second-level technical support.
  • Provide support during normal shift hours, occasional Saturday shifts, and periodic on-call hours.
  • Provide technical support primarily at the Harper Center in Hyde Park as well as occasionally at the Gleacher Center in downtown Chicago.

Additional Requirements

Education, Experience or Certifications

  • Bachelor's degree or higher in a related technical area or equivalent technical training/experience required.

  • A minimum three years of computing experience in a professional environment required.
  • A minimum two years of user support experience, troubleshooting hardware and software problems, required.

Technical Knowledge or Skills:
  • Extensive knowledge of Windows and Macintosh operating systems required.
  • Extensive knowledge of personal computer hardware required.
  • Knowledge of application software such as Microsoft Word, Excel, PowerPoint, and Internet applications required.
  • Knowledge of Mac/OS preferred
  • Ability to work well with others required.
  • Prolonged use of computer and intensive keyboard use required.
  • Ability to work multiple shifts at multiple locations is required.
  • Ability to work the following shifts required:
    • Regular shift hours: 9:00 a.m.- 5:30 p.m., Monday-Friday
    • On-call, after-hours support approximately every six weeks or as assigned
    • Saturday shift every three months or as assigned
  • Ability to lift at least 50 pounds required.
  • Strong written and oral communications skills required.
  • Knowledge of computer networks preferred.
  • Knowledge of Linux preferred.
  • Knowledge of iOS and Android operating systems and a familiarity with mobile phones and tablets preferred.

Required Documents:
  • Resume
  • Cover letter

NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application.

Benefit Eligibility

Pay Frequency

Pay Range
Depends on Qualifications

Scheduled Weekly Hours


Job is Exempt?

Drug Test Required?

Does this position require incumbent to operate a vehicle on the job?

Health Screen Required?

Posting Date

Remove from Posting On or Before

Posting Statement:

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

Full time

About Us
The University of Chicago is an urban research university that has driven new ways of thinking since 1890. Our commitment to free and open inquiry draws inspired scholars to our global campuses, where ideas are born that challenge and change the world.

We empower individuals to challenge conventional thinking in pursuit of original ideas. Students in the College develop critical, analytic, and writing skills in our rigorous, interdisciplinary core curriculum. Through graduate programs, students test their ideas with UChicago scholars, and become the next generation of leaders in academia, industry, nonprofits, and government.

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Job No:
Posted: 12/22/2018
Application Due: 2/20/2019
Work Type: