Student Health Service Clinical Manager

Job description

Hyde Park Campus

58677 CSL-Student Health And Counsel

About the Unit

Job Information

Job Summary:

Under the supervision of the Director of Clinical Operations, the Clinical Operations Manager (COM) is a registered nurse who manages daily clinic operations of all activities related to patient centered care in the Student Health Service (SHS). Responsibilities include ensuring appropriate staffing and service to support excellent patient care and the smooth functioning of SHS. The COM will oversee the daily work of the Registered Nurses (RN), Licensed Practical Nurses (LPN), Medical Assistant (MA) and Phlebotomist in the management of patient flow, patient education, referrals and documentation in EPIC.

Responsibilities: (80% administrative and supervisory)

  • Oversee daily clinical processes in the Student Health Services (SHS) with a primary focus on nursing services.
  • Provide education and administer competencies to SHS clinic staff on protocols and policies related to care delivery in SHS.
  • Act as a facilitator for patient care coordination.
  • Responsible for the direct daily supervision of all nursing, clinical and clerical staff members.
  • Organizes daily work flows for clerical and nursing staff to ensure optimal patient flows.
  • Creates a work climate that encourages positive staff morale, motivation, and commitment.
  • Applies interpersonal skills to maintain open communication among staff members, other health care professionals and hospital departments.
  • Works in collaboration with the SHS staff, Lead Coordinators, SHS Medical Director and SHS Director of Operations to strategically manage SHS to provide high quality care for students and their dependents.
  • In collaboration with the Director of Clinical Operations, provides behavioral performance feedback and conducts the performance appraisals of clinical and clerical staff.
  • In collaboration with the Director of Clinical Operations, conducts training, competencies, orientation and performance evaluation of nursing and clerical staff.
  • Collaborates with the Director of Clinical Operations to develop and implement nursing policy and procedure.
  • Collaborates with the Director of Clinical Operations to develop and implement scheduling, registration and billing policy procedure.
  • Works with the Director of Clinical Operations to coordinate the risk management and compliance objectives of the SHS including CLIA/CAP certification. Facilitates SHS compliance with University of Chicago Medicine and University of Chicago policies and procedures as well as professional and governmental relations including managed care organizations, Joint Commission and Illinois Department of Public Health.
  • Demonstrates cost-conscious decision-making in collaboration with the Director of Clinical Operations in the determination, selection, and use of human resources, equipment and supplies.

Responsibilities: (20% clinical)
  • Be able to perform the work of direct reports when necessary.

  • Leadership skills
  • Teamwork
  • Interactive communication
  • Effective and appropriate application of medical knowledge
  • Professionalism

Additional Requirements

Education, Experience or Certifications:

  • Bachelor's Degree in Nursing or higher

  • Minimum 5 years of nursing experience
  • Preferred: 2 years in formal/informal leadership role

Licenses and Certifications:
  • Current Registered Nurse license in Illinois
  • Current Healthcare Provider CPR certification (desirable)

Technical Knowledge or Skills:
  • Ability to Use Standard Office Equipment
  • Ability to condense complicated issues to simple summaries that can be understood by a variety of constituents
  • Ability to develop and manage interpersonal relationships
  • Ability to exercise absolute discretion regarding confidential matters
  • Ability to give directions
  • Ability to handle sensitive matters with tact and discretion
  • Ability to handle stressful situations
  • Ability to work with frequent interruptions
  • Ability to work with people from diverse cultures and backgrounds
  • Active listening skills
  • Decision making skills
  • Problem solving skills

Working Conditions and Physical Requirements:
  • The COM must be able to manage multiple tasks under time constraints, model strong service orientation and promote team cooperation.
  • Strong written and oral skills are required.
  • Ability to work with diverse population to provide exceptional customer service, all working within a departmental budget.
  • Ability to sit or stand for 4 hours or more.
  • Ability to use computers extensively for 4 hours or more.
  • Work may involve assisting patients in transferring to and from chairs, wheelchairs, exam tables and gurneys. Current lifting procedures must be followed.
  • Duties performed require potential exposure to bloodborne pathogens.
  • Occupational risk for exposure to infectious material and communicable diseases.
  • Required annual TB control training and/or other health screenings.
  • Scheduled work hours may change depending on clinic needs. Rotating schedule including 4, 6, 8, 9 or 10 hour shifts may be required. Some weekend hours may be required.
  • Work may be performed in varied locations inside/outside of the clinical setting including other campus or offsite locations.

Required Documents:
  • Resume
  • Cover Letter

NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application

Benefit Eligibility

Pay Frequency

Pay Range
Depends on Qualifications

Scheduled Weekly Hours


Job is Exempt?

Drug Test Required?

Does this position require incumbent to operate a vehicle on the job?

Health Screen Required?

Posting Date

Remove from Posting On or Before

Posting Statement:

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

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Full time

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Job No:
Posted: 12/22/2018
Application Due: 2/20/2019
Work Type: