Customer Service Representative
11030 S. Langley
5674510 Press/Distribution Center
About the Unit
The University of Chicago Press Distribution Center (CDC) provides distribution services to the University of Chicago Press and other scholarly publishers from around the world. The services CDC provides to publishers include: Customer Service/Order Entry, Order Fulfillment, Shipping and Receiving, Returns Processing, Inventory Control, Business Accounting Services, Rights and Royalties, IT Services.
The Customer Service Representative enters customer orders and investigates customer complaints using the computer system.
- Enter orders directly from customers, from both written and telephone requests.
- Set up new customer accounts on the computer.
- Investigate customer service complaints (written and telephone).
- Interface with warehouse and accounts receivable personnel, as needed, to effectively complete assigned tasks.
- Perform other tasks as required.
Candidates must demonstrate the following competencies:
- Manage interpersonal relationships and interact/communicate with clarity, tact and courtesy with patrons, patients, staff, faculty, students and others required.
- Ability to communicate effectively in English, both orally and in writing required.
- Ability to identify priorities; recognize and resolve or refer problems required.
- Work effectively with supervision and as a part of a team required.
- Ability to use or learn a range of position-related software applications; strong typing skills and experience on a 10 key adding machine required.
- Excellent verbal communication skills and the ability to follow detailed instructions required.
- Investigating customer service complaints and following detailed procedures to correct the problems required.
- Interface with various departments as required to effectively complete assigned tasks required.
- Various other tasks as required.
Education, Experience or Certification:
- High School Diploma or equivalent required.
- Customer Service experience preferred.
- Scholarly Publishing experience preferred.
Technical Knowledge or skills:
- Strong typing skills and experience on a 10 key adding machine are required.
NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application
Please refer to Additional Requirements to see the pay ranges
Scheduled Weekly Hours
024- Local 743, I.B.T. Clerical
Job is Exempt?
Drug Test Required?
Does this position require incumbent to operate a vehicle on the job?
Health Screen Required?
Remove from Posting On or Before
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