Customer Service Representative

Job description

11030 S. Langley

5674510 Press/Distribution Center

About the Unit
The University of Chicago Press Distribution Center (CDC) provides distribution services to the University of Chicago Press and other scholarly publishers from around the world. The services CDC provides to publishers include: Customer Service/Order Entry, Order Fulfillment, Shipping and Receiving, Returns Processing, Inventory Control, Business Accounting Services, Rights and Royalties, IT Services.

Job Information

Job Summary:

The Customer Service Representative enters customer orders and investigates customer complaints using the computer system.


  • Enter orders directly from customers, from both written and telephone requests.
  • Set up new customer accounts on the computer.
  • Investigate customer service complaints (written and telephone).
  • Interface with warehouse and accounts receivable personnel, as needed, to effectively complete assigned tasks.
  • Perform other tasks as required.


Candidates must demonstrate the following competencies:
  • Manage interpersonal relationships and interact/communicate with clarity, tact and courtesy with patrons, patients, staff, faculty, students and others required.
  • Ability to communicate effectively in English, both orally and in writing required.
  • Ability to identify priorities; recognize and resolve or refer problems required.
  • Work effectively with supervision and as a part of a team required.
  • Ability to use or learn a range of position-related software applications; strong typing skills and experience on a 10 key adding machine required.
  • Excellent verbal communication skills and the ability to follow detailed instructions required.
  • Investigating customer service complaints and following detailed procedures to correct the problems required.
  • Interface with various departments as required to effectively complete assigned tasks required.
  • Various other tasks as required.

Additional Requirements

Education, Experience or Certification:

  • High School Diploma or equivalent required.

  • Customer Service experience preferred.
  • Scholarly Publishing experience preferred.

Technical Knowledge or skills:
  • Strong typing skills and experience on a 10 key adding machine are required.

Required Documents:
  • Resume
  • References

NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application

Benefit Eligibility

Pay Frequency

Pay Range
Please refer to Additional Requirements to see the pay ranges

Scheduled Weekly Hours

024- Local 743, I.B.T. Clerical

Job is Exempt?

Drug Test Required?

Does this position require incumbent to operate a vehicle on the job?

Health Screen Required?

Posting Date

Remove from Posting On or Before

Posting Statement:

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

Full time

About Us
The University of Chicago is an urban research university that has driven new ways of thinking since 1890. Our commitment to free and open inquiry draws inspired scholars to our global campuses, where ideas are born that challenge and change the world.

We empower individuals to challenge conventional thinking in pursuit of original ideas. Students in the College develop critical, analytic, and writing skills in our rigorous, interdisciplinary core curriculum. Through graduate programs, students test their ideas with UChicago scholars, and become the next generation of leaders in academia, industry, nonprofits, and government.

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Job No:
Posted: 12/22/2018
Application Due: 2/20/2019
Work Type: