Position Number 998799

Functional Title ServiceNow Analyst / Programmer

Position Type Staff

Position Summary

The ServiceNow Analyst/Programmer contributes to the ongoing development, integration, and configuration of the ServiceNow platform. ServiceNow is the software that powers IT service management at UNCG. It is essential to day-to-day operations supporting consistent, high-quality service delivery to students, faculty, and staff. Position will support ongoing development, integration, configuration, and administration of the ServiceNow Platform within the Office of Information Technology Services (ITS) at the University of North Carolina at Greensboro. This individual will work closely with team members and stakeholders to configure, test, document, and deploy changes to the environment while ensuring the system remains healthy and functions efficiently. This role requires a solid background in the ServiceNow Platform, with a focus on demand and project portfolio suite, and also requires a practical understanding of project management methodologies and the software development lifecycle.

Duties of the ServiceNow Analyst / Programmer include building reports, dashboards, scripts, and requests. This individual will also manage permissions and other module-specific configuration to support business requirements. This person must be able to research and understand new, complicated processes and procedures, and be able to learn new tec hnologies - especially as they relate to the ongoing improvement of the ServiceNow platform. This position will track, prioritize, and implement integration requests and bug fixes, leveraging formal release and change management processes. On-call duties are included as part of this position.

Minimum Qualifications

- Three years experience working in an Enterprise IT Service Management, IT Asset Management, and/or IT Operations Management platform
- Bachelor's degree in Computer Science, Information Technology or equivalent professional training and experience
- Strongly prefer ServiceNow experience
-Prefer Project Management knowledge

Special Instructions to Applicants

Applicants must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail for your qualifications to be considered.

Applicants have the option to provide the names, email addresses, and phone numbers of at least three (3) contacts to provide Letters of Recommendation, in the References section of the electronic application. These contacts will be solicited by the UNCGjobsearch system via email, and asked to provide a confidential Letter of Recommendation on behalf of the applicant. This will occur right after the application is received by the department.

Applicants are required to upload the following documents with their electronic application:

• Resume
• Cover Letter
• List of References

Applicants are required to upload a list of references of at least three (3) professional references that includes:

• Name
• Company Name
• Type of reference (Professional, Supervisor, Colleague, Academic or Personal). One (1) of those references will need to be a current or previous supervisor.
• Email Address
• Contact Phone Number

Applications are not successfully submitted until an online confirmation number has been received at the end of the application process.

Recruitment Range Salary commensurate with experience

Org #-Department Information Technology Services - 23101

Job Open Date 03/23/2018

For Best Consideration Date 03/30/2018

Job Close Date

Open Until Filled Yes

Type of Appointment Permanent

FLSA Exempt

Number of Months per Year 12

Applicant Documents
Required Documents

1. Resume/CV
2. Cover Letter
3. List of References

Optional Documents

1. Reference Letter 1
2. Reference Letter 2
3. Reference Letter 3
4. Link to Professional Portfolio

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Have you acquired your Bachelor's Degree?
   • Yes
   • No
2. * How many years of experience with configuration and administration of ServiceNow do you have?

   (Open Ended Question)

3. * What PM methodologies do you have experience with?

   (Open Ended Question)

4. * Have you worked with PPS and Demand modules in ServiceNow?

   (Open Ended Question)

5. * How many years of experience do you have gathering and assessing business requirements for software systems?

   (Open Ended Question)

6. * Are you able to be available for on-call duties as needed?

   (Open Ended Question)

7. * Please indicate how you learned of the vacant position for which you are applying:
   • UNCGjobsearch Website
   • Piedmont Triad Area Newspaper
   • The Chronicle of Higher Education
   • Inside Higher Ed
   • Other professional journal / website
   • NCWorks.gov
   • UNC School System Job Board
   • Personal Networking
   • Facebook
   • Twitter
   • Indeed.com
   • NorthCarolinaDiversity.com
   • Other
8. If you selected "Other", please provide the name of the resource here.

   (Open Ended Question)

To learn more or to apply for this position please visit our UNCGjobsearch website at https://jobsearch.uncg.edu

EOE AA/M/F/D/V

PI106423255