College International Student Program Manager

Job description

College International Student Program Manager

San Mateo County Community College District

Posting Number: 2014694S
Department: Student Services CSM (DEPT)
Location: College of San Mateo
Position Number: 4C0380
Percentage of Full Time: 100%
FLSA: Exempt (does not accrue overtime)
Months per Year: 12
If other, please specify:
Salary Range:
Min Salary: $97,860 (annual)
Max Salary: $123,948 (annual)
Position Type: Administrative/Supervisory Positions

Who We Are:
The San Mateo County Community District is committed to achieving educational equity for all students. As outlined in the District’s Strategic Plan, “success, equity, and social justice for our students are longstanding goals.” The District’s “Students First” Strategic Plan is focused on “Student Success, Equity and Social Justice.” We provide students with a rich and dynamic learning experience that embraces differences — emphasizing collaboration and engaging students in and out of the classroom, encouraging them to realize their goals, and to become global citizens and socially responsible leaders. When you join our team at San Mateo County Community College District, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, classified staff, administration, students and community partners.

The College and the District:
College of San Mateo, which was designated as a Hispanic Serving Institution in 2014, is part of the San Mateo County Community College District, which currently enrolls approximately 23,000 students, the majority of whom are from minoritized populations. Of the students at College of San Mateo, 3.0% are African-American, 0.1% are American Indian, 19.8% are Asian, 6.8% are Filipino, 19.9% are Latinx, 2.2% are Pacific Islander, 28.1% are White, 17.6% are Multi-Ethnic, and 2.5% are unknown.

Who We Want:
We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities and orientations. Therefore, we prioritize applicants who demonstrate they understand the benefits diversity brings to a professional educational community. The successful candidate will be an equity-minded individual committed to collaborating with faculty, classified staff, administration, students and community partners who are also committed to closing equity gaps. The San Mateo County Community College District seeks employees who value mentorship and working in a collegial, collaborative environment, guided by a commitment to helping all students achieve their educational goals.

The Position:
The College International Student Program Manager is responsible for the day-to-day operation of the International Students Program and performs a variety of administrative, technical and specialized duties in support of international students, including coordination, implementation, and evaluation of international enrollment services and other related student support services. The College International Student Program Manager advises and assists international students, parents, and faculty in academic and immigration matters. The employee collaborates with the District's Director of International Education and appropriate staff from sister colleges, college administrators, faculty, and staff to coordinate activities that support the International Student Program. The employee maintains effective partnerships and working relationships with other college programs, government agencies, educational institutions, community organizations, business representatives, and partner organizations/individuals. Public contact is extensive and includes communication with U.S. and foreign-based individuals and organization representatives, both English and non-English speakers, people from a wide variety of ethnic and cultural backgrounds, staff, students, other educational institutions, and the general public for the purpose of exchanging program information. A high degree of independent judgment and creativity are required to plan and implement major workloads and to provide input into workflow and project planning and implementation. Consequences of errors in judgment could be costly in public relations, student, and employee time. The College International Student Program Manager can lead the work of other clerical staff, volunteers and student assistants as assigned.

Duties and Responsibilities:
The duties below are representative of the duties of the classification and are not intended to cover all of the duties performed by the incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related, or a logical assignment to this classification.

1. Provides direction and coordination and develops program goals and objectives for the International Education programs, including the college International Student Center

2. Collaborates with District international student education staff, as well as appropriate staff from sister colleges to implement District-wide international student initiatives, outreach and marketing efforts, and various activities and programs for international students

3. Assists in the planning, budgeting, development, and implementation of International Education, which may include student and faculty exchange programs, international student recruitment, study abroad initiatives, and on-campus international student programs

4. In conjunction with other college and District staff, students, other educational institutions, and business/community representatives, evaluates international recruitment programs, activities, and services

5. Hires, trains, supervises, and evaluates classified support staff and student assistants

6. Assists with international recruitment and international travel as assigned

7. Collaborates with District International Education staff, as well as appropriate staff from sister colleges, to ensure consistency in application and admissions procedures and to manage international student admissions and transfer records

8. Develops and maintains partnerships with English language schools in the United States and with foreign institutions of higher education to facilitate the District’s recruitment of international students

9. Facilitates the application process with appropriate public and private agencies in California and the United States and/or in foreign countries

10. Oversees the admission process for international students, including review of admissions applications, evaluation of I-20 eligibility, assessment of transcripts, English proficiency, and financial documents

11. Coordinates, implements, and maintains the Student and Exchange Visitor Information System (SEVIS) as mandated by the Department of Homeland Security (DHS), United States Citizenship and Immigration Services (USCIS) and the Department of State, including maintaining, tracking and submitting appropriate documentation for SEVIS

12. Serves as either the Principal Designated School Official (PDSO) or the Designated School Office (DSO) with associated duties as mandated by SEVIS, including but not limited to SEVIS re-certification and audits

13. Advises faculty, staff, and students regarding immigration and admissions issues as they relate to international students involving the interpretation of a variety of pertinent and complex laws, codes, and regulations and conveys this information to students, parents, and staff

14. Provides technical assistance and advises international students in areas such as finances, employment, eligibility, health care, and insurance

15. Implements policies and procedures of the college, District, SEVIS, DHS, and other applicable agencies

16. As directed, serves as a liaison between international and governmental agencies regarding international student program matters

17. Researches, compiles data for, and prepares reports, surveys, and needs assessments to comply with local, state, and federal regulations and to determine appropriate program services for international students

18. Oversees the development and maintenance of the international student database and college International Student Program website

19. Monitors international student enrollment and prepares appropriate enrollment reports

20. Oversees the development, coordination, and implementation of a variety of programs and activities for international students to increase student retention, success, and engagement, including the new international student orientation and handbook, and club activities and events

21. As directed, collaborates with college faculty and staff to integrate international students into the college and community, to bring international themes to campus events

22. Designs, develops, and implements a process to assist international students with their relocation to the Bay Area and their adaptation to the college, including assistance with housing, banking, and access to public transportation

23. Coordinates with college counselors and staff to ensure that international students are enrolled in the appropriate course of instruction

24. Assists students in accessing support services that will facilitate their academic success

25. Serves as a member of the District International Education Committee

26. Performs other related duties as assigned

Minimum Qualifications:
• A combination of education and experience equivalent to a Bachelor’s degree in business administration, management or a closely related field• Minimum of one year of professional work experience in international student program planning, implementation, and evaluation• Knowledge of SEVIS regulations• Experience with event planning, including coordination and management• Experience with training and leading the work of others• Experience with the use of a variety of computer software to maintain databases, compose and prepare correspondence, reports, presentations, and other written materials• Experience with research and compiling data for, formatting, and preparing statistical, financial and other reports• Demonstrated skill in multitasking, prioritizing workloads, and working independently• Demonstrated skill in working as part of a customer service team• Demonstrated cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff

Physical Requirements:
This classification requires the ability to type, use phone, stand intermittently, walk, bend and stoop, occasionally lift, carry, push, pull or otherwise move objects weighing 35 pounds or less, work at a computer, including sitting and viewing a monitor for periods of time, repetitive use of keyboard and mouse, dexterity of hands and fingers to operate keyboard and mouse, hearing and speaking to communicate and provide information to others and ability to operate a motor vehicle in order to perform the essential functions.

Equivalence to Minimum Qualifications:

Knowledge, Skills and Abilities:
1. Demonstrated experience working with international students and international programs, including working in higher education institutions

2. Experience working with federal and state policies, procedures, regulations and laws pertaining to international student programs and services

3. Knowledge of DHS, USCIS, and SEVIS regulations and procedures, and Code of Ethics for international educators

4. Experience working with the range of resources and services required and available to support international students

5. Ability to effectively present information and respond to questions from students, faculty, staff, and public

6. Skill in respectful, tactful and sensitive interaction with people who are diverse in their academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds

7. Skill in working with international students to develop plans that meet their educational goals

8. Skill in providing support to international students as they transition to living in the Bay Area and to studying at the college

9. Skill in strategic planning, program coordination, and program evaluation

10. Skill in budget planning, implementation, evaluation, and reporting

11. Skill in persuasive oral and written communication

12. Ability to work effectively as part of a customer service team and to foster a cooperative team approach

13. Skill in establishing and maintaining effective and efficient working relationships with college and District staff as well as community partners

14. Ability to handle complex details and deadlines

15. Skill in using spreadsheets and a variety of computer software, including Microsoft Office Suite to create complex reports, correspondence, data analysis, presentations and file systems, access student records, manage a database, design and maintain a website, etc.

16. Ability to exercise good judgment and discretion in handling sensitive or confidential information

17. Ability to multi-task, prioritize, follow through, and meet deadlines

18. Ability to work independently

19. Ability to write reports, business correspondence, and procedure manuals

20. Ability to work some evening and weekend hours

Preferred Qualifications:
• Proficiency in a second language

Benefits include paid holidays, vacation and sick leave. The District pays all or a portion of monthly medical plan premiums (depending on the coverage) and pays all of the monthly dental and vision plan premiums for employees and eligible dependents. Additional paid benefits include life insurance, salary continuance insurance, and an Employee Assistance Program. Classified employees participate in the Public Employees’ Retirement System, a defined-benefit retirement plan through the State of California. Optional tax-deferred 403(b) and 457 retirement plans are also available.

Open Date: 12/18/2018
First Review Date: 01/08/2019
Close Date:
Open Until Filled: Yes

Special Instructions Summary:
Required Application Materials All applicants are required to submit: 1. A completed online District application form (go to to complete the application and to apply for this position). 2. A resume that details all relevant education, training, and other work experience. 3. A cover letter of no more than 3 pages that addresses the applicant’s cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff as well as the applicant’s qualifications as they relate to the requirements, knowledge, skills, and abilities listed in this announcement. Candidates for interview will be selected from among those who most closely meet the requirements and knowledge, skills and abilities. Meeting the minimum qualifications does not guarantee an interview. As part of the interview process, candidates may be asked to demonstrate job-related knowledge and skills. For questions related to this posting, please contact: SMCCCD Office of Human Resources 3401 CSM Drive, San Mateo, CA 94402 Tel.: (650) 574-6555 Fax:(650) 574-6574 Web Page:

Conditions of Employment:
Prior to employment, the selected candidate will be required to complete the following:

1. Submit official transcripts (applies to all faculty or educational administrative positions)
2. Submit verifications of prior employment
3. Satisfactory references
4. Successfully being cleared for employment through the background checking process

In addition to background checks, the District may review publicly available information about a candidate on the Internet. If a candidate is aware of incorrect or inaccurate information that is available on the Internet, the candidate is welcome to address such an issue with the Office of Human Resources.

5. Present original documents for proof of eligibility to work in the United States
6. Approval of your employment by the SMCCCD Board of Trustees
7. Provide a certificate of Tuberculosis exam for initial employment.
8. Have fingerprints taken by a Live Scan computer (Clearance must be received prior to first day of employment). Please note that the California Education Code requires, in part, that community college districts shall not employ or retain in employment persons in public school service who have been convicted of certain felonies, a misdemeanor drug charge (including alcohol offenses) or misdemeanor moral turpitude (sexual offense) crime. However, consideration may be given to those whose drug convictions occurred more than five years ago. A conviction for other crimes may not necessarily disqualify you from the job for which you may be applying.

EEO Statement:
The San Mateo County Community College District is an Equal Opportunity Employer that seeks to employ individuals who represent the rich diversity of cultures, language groups, and abilities of its surrounding communities.

Applicants who have disabilities may request that special accommodations be made in order to complete the selection process. Accommodation request forms and a copy of the Americans with Disabilities Act applicant procedures are available in the Office of Human Resources.

Annual Security Report:
San Mateo County Community College District’s (SMCCCD) 2018 Annual Security Report (ASR), required by the Clery Act, includes statistics for the previous three years concerning reported crimes that occurred on campus; in certain off-campus buildings owned or controlled by SMCCCD; and on public property within, or immediately adjacent to and accessible from SMCCCD. Our 2018 Annual Security Report also outlines various campus safety and security policies, such as those concerning crime reporting, prevention and response to sexual and gender violence, alcohol and drug use, crime prevention, emergency response and evacuation procedures, and other matters. The 2018 Annual Security Report is now available. The Annual Security Report also includes important tips to help every member of the community remain safe and avoid becoming a victim of crime. You can obtain a copy of this report by contacting the Department of Public Safety at the District Office or any of the three Campuses (650) 738-7000.

To apply, visit:

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Job No:
Posted: 12/21/2018
Application Due: 3/8/2019
Work Type: