Donor Relations Manager

Job description

Donor Relations Manager

San Mateo County Community College District

Posting Number: 2014695S
Department: SMCCCD Foundation DIST (DEPT)
Location: District Office
Position Number: TBD
Percentage of Full Time: 100%
FLSA: Exempt (does not accrue overtime)
Months per Year: 12
If other, please specify:
Salary Range:
Min Salary: $80,820 (annual)
Max Salary: $102,384 (annual)
Position Type: Administrative/Supervisory Positions

Who We Are:
The San Mateo County Community District is committed to achieving educational equity for all students. As outlined in the District’s Strategic Plan, “success, equity, and social justice for our students are longstanding goals.” The District’s “Students First” Strategic Plan is focused on “Student Success, Equity and Social Justice.” We provide students with a rich and dynamic learning experience that embraces differences — emphasizing collaboration and engaging students in and out of the classroom, encouraging them to realize their goals, and to become global citizens and socially responsible leaders. When you join our team at San Mateo County Community College District, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, classified staff, administration, students and community partners.

The College and the District:
San Mateo County Community College District is home to Cañada College, College of San Mateo, and Skyline College. All three of our colleges have been designated as Hispanic Serving Institutions. The District enrolls approximately 23,000 students, the majority of whom are from minoritized populations. Of the students within the District, 2.8% are African-American, 0.2% are American Indian, 16.4% are Asian, 10.4% are Filipino, 24.6% are Latinx, 1.6% are Pacific Islander, 24.0% are White, 17.8% Multi-Ethnic, and 2.2% are unknown.

Who We Want:
We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities and orientations. Therefore, we prioritize applicants who demonstrate they understand the benefits diversity brings to a professional educational community. The successful candidate will be an equity-minded individual committed to collaborating with faculty, classified staff, administration, students and community partners who are also committed to closing equity gaps. The San Mateo County Community District seeks employees who value mentorship and working in a collegial, collaborative environment, guided by a commitment to helping all students achieve their educational goals.

The Position:
San Mateo County Community Colleges Foundation (SMCCCF) is looking for an experienced, motivated, and results-oriented Donor Relations Manager to support and further enhance fundraising and overall visibility among current and prospective donors. The Foundation seeks candidates who are poised to make a meaningful impact on the trajectory of the Foundation and student success at San Mateo County Community College District (SMCCCD). The Donor Relations Manager will play a significant role as the Foundation embarks on a comprehensive campaign to increase our average scholarship award amount for our students most in need of financial support to help them stay in college and accomplish their academic goals. The Donor Relations Manager helps keep the Colleges' and SMCCCD Foundation's accomplishments and needs in front of the institutions' donors and community constituents in a variety of ways, including helping to drive strategies which attract new donors, maintain current donors and increase annual support, with special focus on donor recognition, acknowledgment, data management, and stewardship efforts.

Under the direction of the Foundation's Executive Director, the Donor Relations Manager will support the cultivation, solicitation, and stewardship of the San Mateo County Community Colleges Foundation fundraising initiatives. The Manager is responsible for implementing strategies to effectively identify and cultivate donors. This position is essential for sustaining and growing individual giving, and creating and implementing a comprehensive stewardship program that focuses on donor acknowledgment, endowment reporting, and recognition activities that fully engage external and internal constituents with the Foundation.

The incumbent plays an important role in strengthening the Foundation's fundraising program. The Manager plans and executes advancement and stewardship activities designed to establish donor connections with the institution and help to deepen engagement and foster an environment that leads to philanthropic gifts. This position will play a key role in donor relations and administrative support, but may be called upon to assist with general fundraising or marketing/communications activities or to support others.

The Donor Relations Manager monitors and reconciles all matters related to gift acceptance, receipting, donor thank-you letters and campaign reporting, including troubleshooting complicated gift processing issues. They ensure gifts entered in the databases are handled in accordance with donor intent and Foundation guidelines and as such is in frequent communication with donors, internal constituencies, and other individuals within the three colleges, District, and Foundation.

Duties and Responsibilities:
The duties below are representative of the duties of the classification and are not intended to cover all of the duties performed by the incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related, or a logical assignment to this classification.

The Donor Relations Manager oversees all scholarship programs which include: working closely with financial aid and other college and District departments to ensure that all funds are awarded appropriately; monitoring spendable income accounts to ensure that all available funds are awarded; sending requests for annual gifts to annual scholarship donors and donors; providing annual reports to individuals, foundations, and corporations outlining the impact of their gifts; and collecting and distributing scholarship recipient biographical information to appropriate donors. They will work very closely with the Foundation Business Manager, Director of Development and & Development Manager to oversee scholarship activity.

The goal is to provide exceptional service to community partners and prospective donors through various activities that convey our appreciation, provide on-going giving opportunities, update donor records, and track results. The Donor Relations Manager will work as a thought partner with the Executive Director and the Marketing and Communications Manager to identify and create compelling and thoughtful donor relations initiatives that demonstrate impact of donors’ support. They will research and propose ideas that demonstrate the impact of and recognize donor support, utilizing video, social media and data to demonstrate this impact.

This position works collaboratively with Foundation’s staff and pro-actively supports them by assisting in establishing and coordinating stewardship plans for donors. The incumbent will be working with donors and will need to exercise the greatest level of sensitivity. Works some evenings and weekends as necessary to support special events and meet deadlines.

1. Create and oversee a robust donor stewardship program. Ability to manage, evaluate, and interpret analytical, statistical, and financial information, think strategically and generate creative solutions for stewardship reporting, training, and overall best practices of the program.

2. Develop a comprehensive communications calendar targeted at major gifts donors though daily prospect research.

3. Cultivate relationships and schedule meetings with existing and new donors. In collaboration with the Executive Director and the Director of Development, schedule meetings with prospective donors.

4. Develop, implement, and manage a reporting process for donor endowments and scholarships.

5. Receive, investigate, and respond to donor inquiries regarding gifts, accounts, and acknowledgements.

6. In collaboration with the Foundation staff, oversee direct mail campaigns as they relate to mailing lists, donor and prospect research, appeal preparation, tracking, and analysis.

7. Under the direction of the Business Manager, daily process all of incoming gifts, mail and electric using the Raiser Edge donor database.

8. Implement and execute stewardship strategies for major gift donors, annual giving, athletic donors, and planned giving donors.

9. Manage the stewardship of all scholarship donors and pro-actively engage student scholarship recipients in the acknowledgment and recognition of their scholarship donors.

10. Ensure that all donor funds are allocated in accordance to donor gift agreements.

11. Ensure donors receive appropriate recognition in publications, recognition events, and donor honor roll.

12. Respond to donor related questions by researching, analyzing, and interpreting donor history, giving, agreements, and records, and report summarized findings.

13. Assist with logistics related to donors and honorees for donor related events; Compose letters, prepare program scripts, and participant remarks at recognition events (as needed), and create and/or obtain donor awards and recognitions.

14. Establish and maintain a donor cultivation cycle and gift stewardship program in collaboration with the Executive Director, Director of Development, and Marketing and Communications Manager to ensure new major donors are developed, have the opportunities to increase their level of support annually, and maintain a close relationship with the Foundation.

15. Work with the three college financial aid departments regarding scholarship management and support stewardship for annual scholarships and endowed funds.

16. Collaborate with the Marketing and Communications Manager to design and create emails and print pieces; this includes thank you pieces, event invitations, and follow-up, impact stories, and programs. responsible for sending weekly gift acknowledgement emails.

17. Create a culture of metrics-driven donor relations activity utilizing existing Blackbaud Enterprise CRM (Raiser Edge) fundraising software. Collaborate with Foundation colleagues on setting strategies for growth and improvement with reporting tools and system functionality as well as utilizing additional tools and capabilities.

18. Other duties as assigned.

Minimum Qualifications:
• A combination of education and experience equivalent to a Bachelor’s degree in a relevant field• 3+ years increasingly responsible experience with demonstrated effectiveness in a non-profit or educational setting that has included elements of program administration, communications, writing, and working with social media software and tools, use of databases, and a variety of computer software applications• Experience in program management or strategic initiatives• A high level of professionalism, flexible in attitude, and demonstrated experience in providing quality customer service• Self-directed and motivated, able to manage multiple and complex assignments and meet deadlines and production schedules both independently and as part of a team• Demonstrated cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff

Physical Requirements:
This classification requires the ability to drive a motor vehicle to off-site locations; ability to lift/and or carry 25 pounds; ability to exert manual dexterity sufficient for keyboard and other office equipment operation; ability to hear and speak to communicate and provide information to others; ability to read printed materials in order to perform the essential functions.

Equivalence to Minimum Qualifications:

Knowledge, Skills and Abilities:
1. Knowledge of college and nonprofit institutions

2. Skill in use of the Microsoft Office Suite and web-based content management systems, e-mail marketing software, and various social media tools

3. Knowledge of objectives of fundraising programs and principles

4. Experience communicating effectively, efficiently, and intelligently

5. Strong working knowledge of cultivating relationships

6. Experience working within a highly collaborative organization

7. Experience managing complex events

8. Experience managing, tracking, and reporting on revenue data

9. Highly developed capacity to accurately and objectively evaluate the effectiveness and outcomes of our program and to make appropriate judgements on articulating the data in proposals and reports

10. Skill in strategic planning and program management

11. Ability to perform work accurately and thoroughly, excellent attention to detail and organization skills

12. Ability to handle confidential matters and maintain confidentiality

13. Skill in effective written and oral communication (including correct English usage: grammar, spelling, vocabulary, and punctuation)

14. Ability to work effectively as part of a dynamic team, as well as independently

15. Skill in maintaining respectful, sensitive communication with people who are diverse in their academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds

Preferred Qualifications:

Benefits include paid holidays, vacation and sick leave. The District pays all or a portion of monthly medical plan premiums (depending on the coverage) and pays all of the monthly dental and vision plan premiums for employees and eligible dependents. Additional paid benefits include life insurance, salary continuance insurance, and an Employee Assistance Program. Classified employees participate in the Public Employees’ Retirement System, a defined-benefit retirement plan through the State of California. Optional tax-deferred 403(b) and 457 retirement plans are also available.

Open Date: 12/19/2018
First Review Date: 02/01/2019
Close Date:
Open Until Filled: Yes

Special Instructions Summary:
Required Application Materials All applicants are required to submit: 1. A completed online District application form (go to to complete the application and to apply for this position). 2. A resume that details all relevant education, training, and other work experience. 3. A cover letter of no more than 3 pages that addresses the applicant’s cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff as well as the applicant’s qualifications as they relate to the requirements, knowledge, skills, and abilities listed in this announcement. Candidates for interview will be selected from among those who most closely meet the requirements and knowledge, skills and abilities. Meeting the minimum qualifications does not guarantee an interview. As part of the interview process, candidates may be asked to demonstrate job-related knowledge and skills. For questions related to this posting, please contact: SMCCCD Office of Human Resources 3401 CSM Drive, San Mateo, CA 94402 Tel.: (650) 574-6555 Fax:(650) 574-6574 Web Page:

Conditions of Employment:
Prior to employment, the selected candidate will be required to complete the following:

1. Submit official transcripts (applies to all faculty or educational administrative positions)
2. Submit verifications of prior employment
3. Satisfactory references
4. Successfully being cleared for employment through the background checking process

In addition to background checks, the District may review publicly available information about a candidate on the Internet. If a candidate is aware of incorrect or inaccurate information that is available on the Internet, the candidate is welcome to address such an issue with the Office of Human Resources.

5. Present original documents for proof of eligibility to work in the United States
6. Approval of your employment by the SMCCCD Board of Trustees
7. Provide a certificate of Tuberculosis exam for initial employment.
8. Have fingerprints taken by a Live Scan computer (Clearance must be received prior to first day of employment). Please note that the California Education Code requires, in part, that community college districts shall not employ or retain in employment persons in public school service who have been convicted of certain felonies, a misdemeanor drug charge (including alcohol offenses) or misdemeanor moral turpitude (sexual offense) crime. However, consideration may be given to those whose drug convictions occurred more than five years ago. A conviction for other crimes may not necessarily disqualify you from the job for which you may be applying.

EEO Statement:
The San Mateo County Community College District is an Equal Opportunity Employer that seeks to employ individuals who represent the rich diversity of cultures, language groups, and abilities of its surrounding communities.

Applicants who have disabilities may request that special accommodations be made in order to complete the selection process. Accommodation request forms and a copy of the Americans with Disabilities Act applicant procedures are available in the Office of Human Resources.

Annual Security Report:
San Mateo County Community College District’s (SMCCCD) 2018 Annual Security Report (ASR), required by the Clery Act, includes statistics for the previous three years concerning reported crimes that occurred on campus; in certain off-campus buildings owned or controlled by SMCCCD; and on public property within, or immediately adjacent to and accessible from SMCCCD. Our 2018 Annual Security Report also outlines various campus safety and security policies, such as those concerning crime reporting, prevention and response to sexual and gender violence, alcohol and drug use, crime prevention, emergency response and evacuation procedures, and other matters. The 2018 Annual Security Report is now available. The Annual Security Report also includes important tips to help every member of the community remain safe and avoid becoming a victim of crime. You can obtain a copy of this report by contacting the Department of Public Safety at the District Office or any of the three Campuses (650) 738-7000.

To apply, visit:

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Job No:
Posted: 12/21/2018
Application Due: 4/19/2019
Work Type: