Executive Director, Student Account Services

Job description

Job location: Campus - Coral Gables

Employment Type: Full-time
Posted data: 2018-11-28
Req: R100024819

Current Employees:
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Where Excellence Meets Purpose

The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.

With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful purpose to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value.  Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.

The University has been named on Forbes's Best Employers list for two consecutive years, and is the only university in Florida to receive this honor.

The position is responsible for maintaining the integrity of the University’s student account receivables and collections efforts via implementing policies and procedures related to billing activities including tuition and fees while promoting and supporting a highly collaborative and engaged service-oriented culture. Also responsible for maintaining accuracy and compliance with federal and state regulations governing Title IV, IRS required filings such as the 1098T and other forms of aid. Ensure that all customers receive the highest levels of customer service.

Establish policies and procedures that effectively allow the Office of Student Accounts Services (OSAS) to maintain compliance with federal regulations governing higher education with the highest levels of accuracy Provide guidance and work closely with three Associate Directors to ensure daily operations run smoothly in all areas of the department Analyze and implement service related policies and procedures to maximize service to students and parents Troubleshoot system issues with other departments to ensure integrity of all systems and data Hire, train, develop and set performance standards for all departmental employees Conduct group presentations for parents/students on and off campus Liaison to departments, colleges, and schools and other departments regarding financial registration Work closely and collaboratively with departments, colleges, schools, Financial Aid, Student Affairs, Registrar and other stakeholders to manage the student cancellation process Analyze financial data and prepare reports for senior management Work closely with Financial Aid and Retention Advisors to ensure the University achieves benchmark goals Work with Student Affairs as “Troubleshooter” to expedite resolution to all student/parent financial issues escalated to the University Ombudsperson Communicating OSAS information to other areas of the University Provide back-up and actively provide hands on customer service during peak periods each semester Produce multiple reports to maintain compliance for federal, state, Department of Education and the IRS with the highest levels of accuracy.


Bachelor’s in Business Administration or related fields. Master’s degree preferred. At least Ten (10) years of experience managing a similar department at a college or university.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

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Job No:
Posted: 12/21/2018
Application Due: 3/22/2019
Work Type: