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DESKTOP SUPPORT SPECIALIST

Employer
University of Wisconsin-Madison
Location
Madison, WI

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Job Details



JOB NO.: 96935-AS

Work Type: Staff-Full Time

Department: L&S/SSRS/SSRS-GEN


Location: Madison

Categories: Information Systems/Technology

Employment Class: Academic Staff-Renewable

Position Vacancy ID: 96935-AS

Working Title: Desktop Support Specialist

Official Title: SR INFORM PROC CONSLT(S44BN) or INFORM PROCESS CONSLT(S44DN) or ASSOC INF PROC CONSLT(S44FN)

FTE: 100%

Anticipated Begin Date: FEBRUARY 16, 2019

Term: This is a renewable appointment.

Advertised Salary:

Minimum $45,000 ANNUAL (12 months)
Depending on Qualifications



Degree and Area of Specialization:

Bachelor's degree required. Degree in information technology related field preferred.



Minimum number of years and type of relevant work experience:

Required:
* One year experience supporting Windows and macOS endpoints in an Active Directory environment, including installing and maintaining operating systems, as well as troubleshooting and repairing computer hardware
* One year experience in a customer service focused environment

Preferred:
* Experience working in higher education
* Experience supporting Dell workstation hardware
* Experience with endpoint imaging technologies
* Familiarity with virtual desktop infrastructure (VDI) using Citrix XenApp or similar technology
* Familiarity with endpoint management technologies such as Microsoft System Center Configuration Manager (SCCM)



License or certificate:



Position Summary:

The Desktop Support Specialist position has primary responsibility for desktop support within the Social Science Computing Cooperative (SSCC). The SSCC at the University of Wisconsin-Madison provides high-volume research computing services to over 1200 faculty, staff, and graduate students in the Center for Demography and Ecology, Center for Demography of Health and Aging, Department of Anthropology, Department of Economics, Department of Sociology, Institute on Aging, Institute for Research on Poverty, School of Human Ecology, and UW Survey Center. The SSCC also provides instructional computing support for approximately 2500 students in the Social Science division of the College of Letters and Science.



Additional Information:



Contact:

Andrew Arnold
akarnold@wisc.edu
608-262-8903
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )



Instructions to applicants:

Please click on the "Apply Now" button to start the application process.

An applicant may be hired in to a Senior, Associate, no prefix or Associate Information Processing Consultant title dependent upon experience.

Title will be determined upon hire.

For questions on the position contact: Andrew Arnold, 608-262-8903, arnold@ssc.wisc.edu.

To apply for this position, you will need to upload a cover letter, resume, and three professional references, including your current supervisor. References will not be contacted without advance notice.

Your cover letter should address your qualifications as they pertain to the minimum number of years and type of relevant work experience listed above.



Additional Link: Full Position Details

NOTE: A Period of Evaluation will be Required

The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer.

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.



Advertised: Dec 20 2018 Central Standard Time


Application Close: Jan 17 2019 11:55 PM Central Standard Time

PI106405498

Organization

In achievement and prestige, the University of Wisconsin–Madison has long been recognized as one of America's great universities. A public, land-grant institution, UW–Madison offers a complete spectrum of liberal arts studies, professional programs and student activities, and many of its programs are hailed as world leaders in instruction, research and public service. Spanning 935 acres along the southern shore of Lake Mendota, the campus is located in the city of Madison.

The university traces its roots to a clause in the Wisconsin Constitution, which decreed that the state should have a prominent public university. In 1848, Nelson Dewey, Wisconsin’s first governor, signed the act that formally created the university, and its first class, with 17 students, met in a Madison school building on February 5, 1849.

From those humble beginnings, the university has grown into a large, diverse community, with about 40,000 students enrolled each year. These students represent every state in the nation, as well as countries from around the globe, making for a truly international population.

UW–Madison is the oldest and largest campus in the University of Wisconsin System, a statewide network of 13 comprehensive universities, 13 freshman-sophomore transfer colleges and an extension service. One of two doctorate-granting universities in the system, UW–Madison’s specific mission is to provide “a learning environment in which faculty, staff and students can discover, examine critically, preserve and transmit the knowledge, wisdom and values that will help insure the survival of this and future generations and improve the quality of life for all.”

The university achieves these ends through innovative programs of research, teaching and public service. Throughout its history, UW–Madison has sought to bring the power of learning into the daily lives of its students through innovations such as residential learning communities and service-learning opportunities. Students also participate freely in research, which has led to life-improving inventions ranging from more fuel-efficient engines to cutting-edge genetic therapies.

The Wisconsin Idea

Students, faculty and staff are motivated by a tradition known as the “Wisconsin Idea,” first started by UW President Charles Van Hise in 1904, when he declared that he would “never be content until the beneficent influence of the university [is] available to every home in the state.” The Wisconsin Idea permeates the university’s work and helps forge close working relationships among university faculty and students, and the state’s industries and government.

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