IT Help Desk Support Analyst

Job description


Working Title: IT Help Desk Support Analyst

Position Type: University Operational and Administrative Staff

Department: School of Medicine, Institutional Analysis and Computing

Location: Charlottesville

Posting Date: 12-20-2018

Posting Summary:
The University of Virginia's School Medicine it looking for two IT Help Desk Support Analyst to provide a wide range of technical assistance to departmental staff, faculty and students. This position is integral to the support of the SOM hardware and software. The incumbents will work with SOM IT, vendors, ITS (central University IT), HIT (Medical Center IT) and third parties on issues involving maintenance, new initiatives, support and troubleshooting.

Minimum Requirements:

- A minimum of 3 years of information technology experience in a customer service role providing desktop, OS, and network support.
- Broad knowledge of multiple computing operating systems, network protocols as well as standard security tools and methodologies.
- Excellent project management and analytical skills.
- Excellent customer service skills.
- Ability to prioritize requests and multi-task.
- Knowledge of troubleshooting techniques and procedures.
- Demonstrated ability to communicate technical information effectively both orally and in writing.
- Demonstrated ability to work in a team environment, as well as individually.
- Knowledge of evaluating existing systems for vulnerabilities.

Preferred Requirements:

- 4+ years of experience in a technical support role in a healthcare or University/Medical School environment supporting multiple computer systems.
- Knowledge of ITS and HIT hardware and software standards, LAN and mainframe application protocols related to all platforms. -- - ------/-- Knowledge and understanding of UVa and School of Medicine system policies and operating procedures.
- Knowledge with current PC and Apple OS troubleshooting and support.
- Knowledge of Adobe Suite of software.
- Knowledge of troubleshooting and support of conference room environments (including projectors, teleconferencing and related software and hardware).
- Possess thorough knowledge of computing technologies and applied skills and abilities which includes a broad range of relevant multi-user computer systems, applications and equipment; basic systems analysis

To apply, visit http://jobs.virginia.edu and search on Posting Number____________. Complete an application, attach a cover letter, resume and contact information for three references.

For questions regarding the position or application process contact Chris Black at [email protected]

The University of Virginia is fundamentally committed to increasing the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

Required Knowledge, Skills and Abilities:
Broad knowledge of multiple computing operating systems, network protocols as well as standard security tools and methodologies.
- Excellent project management and analytical skills.
- Excellent customer service skills.
- Ability to prioritize requests and multi-task.
- Knowledge of troubleshooting techniques and procedures.
- Demonstrated ability to communicate technical information effectively both orally and in writing.
- Demonstrated ability to work in a team environment, as well as individually.
- Knowledge of evaluating existing systems for vulnerabilities.

E-mail a Friend: jobs.virginia.edu/applicants/Central?quickFind=86225

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Job No:
Posted: 12/21/2018
Application Due: 2/19/2019
Work Type:
Salary: