Staff Support Associate I/UKHC

Location
Lexington, KY
Posted
Dec 21, 2018
Institution Type
Four-Year Institution


The Staff Support Associate serves as a navigator at the UK Healthcare information desks; this position will assist with way-finding, patient throughput, maintaining a safe environment, and communication between staff and guests. Additional duties include clerical assignments related to customer relations.




Job Title
Staff Support Associate I/UKHC

Requisition Number
RE16736

Working Title
Staff Support Associate I/UKHC

Department Name
H4005:Office of Patient Experience

Work Location
Lexington, KY

Grade Level
05

Salary Range
$11.95-18.65/hour

Type of Position
Staff

Position Time Status
Part-Time

Required Education

HS



Click here for more information about equivalencies:
http://www.uky.edu/hr/employment/working-uk/equivalencies

Required Related Experience

2 yrs



Required License/ Registration/Certification

None



Physical Requirements

The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time; repetitive motions such as typing; and occasionally lifting, pushing, and/or pulling objects weighing up to or over 50 lbs. and standing or walking with objects weighing up to 25 lbs. The conditions of work may involve occasional exposure to cuts/punctures and combative/violent individuals and intermittent exposure to loud noises.



Shift

Thursday through Saturday, 6:30am-8:00pm



Skills/Knowledge/Abilities

Excellent communication skills and knowledge of Microsoft Office Suite; the ability to work in fast-paced, high stress, team-centered environment, and an understanding of healthcare information systems.



Does this position have supervisory responsibilities?
No

Preferred Education/Experience

Customer service or healthcare support services experience preferred.



Deadline to Apply
12/27/2018

University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.



Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Rate your level of expertise in using Microsoft Office Suite (Word, Windows, Excel, and PowerPoint).
    • None
    • Basic
    • Average
    • Proficient
    • Expert
  2. * Please choose the answer that best describes your years of paid, full-time employment experience in customer service.
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 3 years
    • More than 3 years, up through 5 years
    • More than 5 years
  3. * Please select the answer that best describes your years of experience working closely with others as part of a multidisciplinary team.
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 3 years
    • More than 3 years, up through 5 years
    • More than 5 years
  4. * What does creating a good patient experience mean to you and what character traits are necessary for it?

    (Open Ended Question)

  5. * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.

    (Open Ended Question)

  6. * Where did you first see this position advertised other than on UK's online employment system?
    • InsideHigherEd.com
    • HigherEdJobs.com
    • Diverseeducation.com (Diverse Issues in Higher Education)
    • HERCjobs.org (Higher Education Recruitment Consortium)
    • InsightIntoDiversity.com
    • Latinosinhighered.com
    • HospitalCareers.com
    • Indeed.com
    • LinkedIn.com
    • Institute for Diversity in Health Management
    • A Colleague, Friend and/or Family Member
    • None of the Above


Applicant Documents

Required Documents
    Optional Documents
    1. Resume
    2. Cover Letter

    PI106401660

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