Desktop Support Analyst

Job description

University of California, Irvine

Desktop Support Analyst

Under close supervision of the IT Service Manager, the incumbent provides computer support, programming, and audio/visual for Applied Innovation (AI) events and various technology-enabled users. Duties include performing first and second level in-field support of all AI staff, including technical and instructional assistance. The incumbent performs programming and/or systems analysis tasks for routine application programs. Incumbent may assist in programming and analysis of systems in a trainee capacity. Duties also include on A/V and conference room support during events.

Computer support duties will include assisting users with general desktop support issues, routine computer troubleshooting, moving computer equipment, and installing computer software/hardware. Employees will also be responsible for routine checkups of the AV installations, making sure all equipment is functional and organized.

General programming skills will include software development, analyzing information, problem-solving, software updating, software debugging, documentation, testing, and attention to detail.

The occasionally you'll assist in the setup of presentations/videos, camera recording, microphone setup, managing and switching between multiple computers, and any other technical support that an event may require. Employees must be comfortable with working independently and handling technical problems using well-developed guidelines.
This position will also be performing routine and emergency maintenance, troubleshooting, and first level diagnostics for all AI hardware and user systems and providing other clerical or technical support assigned by supervisors.

Incumbent must function effectively as a member of the IT team as well as under close supervision of the IT Services Manager following established policies and procedures. The incumbent will meet regularly with the IT Services Manager regarding outstanding issues, courses of action, the execution, and delivery of services, and that operating goals meet departmental standards.

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

Salary: Hourly $22.92
Total Hours: 8-5, M-F
Contract Position.
Final candidate subject to background check.
As a federal contractor, UC Irvine is required to use E-Verify to confirm the work status of individuals assigned to perform substantial work under certain federal contracts/subcontracts.
Please attach your resume.

View Job Description for the position requirements.

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Job No:
Posted: 12/20/2018
Application Due: 1/28/2019
Work Type: