Patient Relations Assistant/UKHC

Job description



The Patient Relations Assistant is a first-line customer service representative for UK Healthcare. Primary duties include: maintaining ideal patient flow, fluidity of patient care, registration, copays, multiple appointment scheduling, and increasing opportunities for excellent customer service with our patients and their support. Other duties include: Proficient patient registration, using electronic tools to ensure patient insurance eligibility, and ensuring the accuracy of patient registrations. Appointment scheduling is also a major job responsibility, and the Patient Relations Assistant will schedule and reappoint patients accurately according to scheduling protocol, schedule ancillary/diagnostic tests, as well as ensure timely and appropriate follow-up with patients or referring physicians on all appointment requests.




Job Title
Patient Relations Assistant/UKHC

Requisition Number
RE15734

Working Title
PRA

Department Name
M3030:Cancer Clinic Services

Work Location
Lexington

Grade Level
06

Salary Range
$13.58-21.06/hour

Type of Position
Staff

Position Time Status
Full-Time

Required Education

HS



Click here for more information about equivalencies:
http://www.uky.edu/hr/employment/working-uk/equivalencies

Required Related Experience

3.5 yrs



Required License/ Registration/Certification

None



Physical Requirements

none



Shift

day



Skills/Knowledge/Abilities

APM, SCM



Does this position have supervisory responsibilities?
No

Preferred Education/Experience

none



Deadline to Apply
10/02/2018

University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.



Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.

    (Open Ended Question)

  2. * Please describe a situation when you delivered exceptional customer service to resolve a physician or patient complaint.

    (Open Ended Question)

  3. * Please choose the answer that best describes your amount of paid employment experience working with oncology patients.
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 3 years
    • More than 3 years
  4. * Please choose the answer that best describes your amount of paid employment experience working with insurance and co-payments.
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 3 years
    • More than 3 years
  5. * Please choose the answer that best describes your paid employment experience with the UK APM system or a large scheduling system.
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 3 years
    • More than 3 years
  6. * Where did you first see this position advertised other than on UK's online employment system?
    • InsideHigherEd.com
    • HigherEdJobs.com
    • Diverseeducation.com (Diverse Issues in Higher Education)
    • HERCjobs.org (Higher Education Recruitment Consortium)
    • InsightIntoDiversity.com
    • Latinosinhighered.com
    • HospitalCareers.com
    • Indeed.com
    • LinkedIn.com
    • Institute for Diversity in Health Management
    • A Colleague, Friend and/or Family Member
    • None of the Above


Applicant Documents

Required Documents
  1. Resume
  2. Curriculum Vita
Optional Documents

    PI106328961

     

     

     

    Diversity Profile: University

     

    AAUP COMPENSATION SURVEY DATA

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    Job No:
    Posted: 12/18/2018
    Application Due: 1/17/2019
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