Director of Constituent Engagement

Job description

Director of Constituent Engagement

Stanford University

Job Number:

Director of Community Insights and Engagement Stanford Alumni Association Job Classification: Marketing Specialist 3 Job Code: 4894 Grade: K Exemption: 100% / Exempt Summary:
Stanford Alumni Association (SAA) is looking for a Director of Community Insights and Engagement who will lead the development of strategies for identified constituents across SAA programs. Initially, the focus will be on two groups: Undergraduate Students and Recent Graduates and Graduate Students and Grad-only Alumni. We are looking for an entrepreneurial and collaborative leader who will seamlessly work across departments, within SAA and across the university, to create sustained engagement across all university programs. An ability to think strategically and build and sustain key relationships is critical to this role.

The Director of Community Insights and Engagement will report to the University's Vice-President for Alumni Affairs, who also serves as the President, Stanford Alumni Association. The Director of Community Insights and Engagement will also work in close partnership with SAA's Chief Marketing Officer and Vice-President for Alumni Relations.
About Us:
The Stanford Alumni Association (SAA) seeks to engage all Stanford students and alumni in a lifelong relationship with the university and the global Stanford community. SAA offers a variety of on-campus, regional and digital programs that connect students and alumni with the university and each other and help them thrive as individuals. These programs are often in partnership with other campus departments.
Your primary responsibilities include:

  • Enthusiastically promote a constituent-centric approach to marketing and program planning.
  • Develop an informed and expert constituent view. Understand trends, constituent needs and opportunities by evaluating primary and secondary research and communications and program data from program owners and campus partners.
  • Develop a strategy for identified constituent(s) in concert with SAA departments and campus organizations that creates sustained engagement with SAA and university programs and offerings.
  • Communicate strategy across the organization and/or university to educate and influence stakeholders. Build partnerships with SAA departments and campus partners.
  • Establish metrics and success measures, and work in partnership with departments to evaluate program performance against those measures.
  • May oversee event or project management to support marketing objectives. Manage key vendor and consultant relationships.
  • Scope and manage project/program budget(s).
  • May oversee interns and other contingent staff; provide staff training.
    Education & Experience:
    Bachelor's degree and eight years of relevant experience; or a combination of education and relevant experience.
    To be successful in this position, you will bring:
  • Demonstrated ability to work effectively with senior leaders and across organizations.
  • Extensive knowledge of strategic analysis, segmentation strategies and business and marketing planning.
  • Demonstrated experience in integrated marketing strategy.
  • Demonstrated application of market research and data analysis.
  • Excellent project manager with the ability to manage multiple projects simultaneously.
  • Excellent written and oral communication and presentation skills.
  • Demonstrated experience presenting to senior management.
  • Data driven - ability to define metrics and data driven outcomes.
  • Knowledgeable about and comfortable with social media platforms.
  • Start-up mentality - ability to identify SAA and university resources to accomplish tasks
  • Ability to motivate, develop and train staff.
    * Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
    Working Conditions:
  • Occasional work on evenings and weekends.
    Work Standards:
    • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
    • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
    • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide,

    Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stanford Alumni Association is committed to developing a diverse candidate pool. SAA CITIZENSHIP
    In support of SAA's values and mission and to engage and interact closer with our customers, the alumni of Stanford University, you are expected to spend approximately sixteen (16) hours (without additional pay) over the course of the year staffing events outside of your regular job duties. Typically these events occur during the evening or weekend. They include such SAA sponsored events as commencement, reunion homecoming and STARs.
    Why Stanford is for You
    Stanford's dedicated 16,000 staff come from diverse educational and career backgrounds. We are a collaborative environment that thrives on innovation and continuous improvement. At Stanford, we seek talent committed to excellence, driven to impact the future of our legacy, and improve lives on a global sphere. We provide competitive salaries, excellent health care and retirement plans, and a generous vacation policy, including additional time off during our winter closure. Our generous perks align with what matters to you:
  • Freedom to grow. Take advantage of career development programs, tuition reimbursement, or audit a course. Join a Ted Talk, film screening, or listen to a renowned author or leader discuss global issues.
  • A caring culture. We understand the importance of your personal and family time and provide you access to wellness programs, child-care resources, parent education and consultation, elder care and caregiving support.
  • A healthier you. We make wellness a priority by providing access to world-class exercise facilities. Climb our rock wall, or participate in one of hundreds of health or fitness classes.
  • Discovery and fun. Visit campus gardens, trails, and museums.
  • Enviable resources. We offer free commuter programs and ridesharing incentives. Enjoy discounts for computers, cell phones, recreation, travel, entertainment, and more!
    We pride ourselves on fostering a culture that encourages and empowers you.

    How to Apply

    We invite you to apply for this position by clicking on the “Apply for Job” button. To be considered, please submit a cover letter and resume along with your online application.

    Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.


    Location: Alumni Association, California, United States
    Classification Level:

    To be considered for this position please visit our web site and apply on line at the following link:

    Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

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    Job No:
    Posted: 12/14/2018
    Application Due: 2/13/2019
    Work Type: