IT Supervisor II

Location
USC Columbia, SC
Posted
Dec 14, 2018
Administrative Jobs
Academic Affairs
Institution Type
Four-Year Institution

Internal Title: Service Delivery Manager

Posting Number: STA01427PO18

College/Division: Division of Information Technology

Department: DOIT Media Services

Advertised Salary Range: $39,960 to $50,000

Part/Full-time: Full Time

Job Search Category: Information Technology

Advertised Job Summary: The Service Delivery Manager is responsible for monitoring, processing, and routing all incidents, requests, demand, idea, and survey responses for all customer items for Collaborative Technologies and Academic Support (CTAS) and coordinates the unit's work through ServiceNow. Typically such matters pertain to classroom audio-visual equipment functionality/breakage, AV design, integration, and engineering, and video and audio production. Gains expert knowledge and skill with ServiceNow as the Division of Information Technology's service platform.

Minimum Qualifications (Classified and Unclassified positions): Bachelor's degree in Information Technology Systems or related field and 2 years related work experience or high school diploma and 6 years related work experience; or equivalency.

EEO Statement: The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, color, religion, national origin, sex, sexual orientation, gender, age, disability, protected veteran status or genetics.

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