ANALYST, IT, SR
Quality Assurance & Regulatory Complianc

Position Summary
DCRI has embarked on a business transformation journey. We are systematically driving change in all aspects of how we work - processes, technology, organizational structure, and individual and collective behaviors - in order to improve our effectiveness, quality,and compliance and create a culture of ownership, innovation, and continuous improvement.The Senior Process Consultant is critical to our ability to create a consistent and systematic approach to discovering, defining, standardizing, and improving our core business and research processes.

The Sr. Process Consultant works with Operational Excellence leadership and project teams, DCRI leaders, and business and operational staff throughout the organization to: establish a common understanding of the DCRI operating model and current state processes; identify issues, inconsistencies, gaps, and opportunities for improvement of those processes; develop a vision and operational model of the future state; support the implementation of improved processes; help build, support, and sustain a culture of continuous improvement; and establish a consistent framework and approach to process work across the entire organization.Primary Responsibilities and Tasks:No. Position Responsibilities & Key Tasks Percentage of Time (Optional)
1. Leads and drives operational and process improvement projects across the organization in order to define and evaluate existing processes, implement new processes, and recommend and implement optimal solutions and improvements. 75%
a. Drives current and to-be process mapping with project team by leading facilitated workshops/meetings with a wide range of stakeholders across all levels of DCRI.
b. Employs a diverse set of process improvement tools and methods as appropriate to the problem to be solved.
c. Partners with business process owners and management on strategic initiatives
d. Assesses requirements for internal business processes, ensuring alignment with organizational strategic goals.
e. Maps current business processes to provide a foundation for defining business activities and improving business processes.
f. Documents inefficiencies or gaps in existing processes and recommend specific changes to achieve improved efficiencies.g. Uses quantitative data collection and analysis methodology to perform data, cost and benefit, and/or process measurement analysis to drive out recommendations and assess progress.
h. Defines and quantifies specific cost savings or other efficiency effectivenes opportunities from instituting process changes; recommend improvements/changes supported by well- documented business plan.
i. Establishes effective working relationships & manages communications with project team, stakeholders, sponsors, and others as appropriate.
j. Applies agile planning/execution principles and processes.
k. May conduct activities within the project as assigned by the Business PM
2. Consults to and coaches project teams and others at DCRI on the application of process improvement and lean six sigma principles to solve organizational problems. 25%
a. Analyze, define, and develop the organization's business process methods and practices
b. Provides consultation and assistance to operational excellence leaders and team in developing strategic plans, goals and objectives.
c. Contributes to the development and implementation of improvement programs across the organization.
d. Assists line managers with implementation of emerging business improvement processes,
e. Partners with internal and external resources to drive process change, assisting with communications and training requirements as necessary
f. Provides guidance to sustain improvement changes
g. May collect and analyze data, maintain results and assist in preparing reports to support decision-making and continuous improvement. Is able to translate data into meaningful information, make conclusions, and shape work.
h. Keeps abreast with emerging developments and trends in process improvement. May research industry trends for application of process improvement techniques and best practices.
i. Supports a culture of continuous improvement to advance DCRI business transformation efforts in support of our mission.

Requisition Number
401530033

Location
Durham

Duke Entity
MEDICAL CENTER

Job Code
2426 ANALYST, IT, SR

Job Family Level
D

Exempt/Non-Exempt
Exempt

Full Time / Part Time
FULL TIME

Regular / Temporary
Regular

Shift
First/Day

Minimum Qualifications
• Lean Six Sigma Black belt certification preferred
• Experience implementing process improvement projects and coaching and/or consulting on process improvement best practice, methods, and tools.
• Strong analytical, oral and written communication, and technical writing abilities, relationship management, consulting skills, as well as flexibility and proficiency with technology.
• Success in managing and achieving results across an organization.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex,sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation,creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Auto req ID

107951BR

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, genetic information, gender, gender expression, gender identity, national origin, race, religion, sexual orientation, or veteran status.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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