Helpdesk Coordinator
- Employer
- The University of North Georgia
- Location
- Gainesville, GA
View more
- Administrative Jobs
- Technology, IT Support & Training
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Helpdesk Coordinator
Position Number: 10042987
Benefits Eligible: Yes
Campus Location: Gainesville
Job Close Date: 01/08/2019
Salary Minimum: $21.19 / hour ($44,094 annually)
General Summary: The University of North Georgia is currently accepting applications for a Helpdesk Coordinator on the Gainesville campus. The Helpdesk Coordinator works as a lead member of the Service Support Team and is responsible for delivering fast, friendly, dependable and customer-oriented services to support users of technology in every aspect of university life at University of North Georgia. The position conducts Tier 1 trouble-shooting and repairs, coordinates walk-up support staffing, student-facing lab support, and works closely with IT staff to ensure service level agreements are maintained. The position is also responsible for managing Tier I support staff, coordinating with Manager/Director for overall resource allocation and planning.
Located in the fastest-growing region of the state, the University of North Georgia is a multi-campus university with an enrollment of over 19,000 students, making it one of the largest institutions in the University System of Georgia. UNG is focused on a mission of educational excellence, leadership development and community engagement opportunities that develop students into leaders for a diverse and global society. Through a variety of educational pathways that provide access and range from certificates and associate degrees to a professional doctoral program, UNG is responsive to regional education and economic development needs. Federally designated as a senior military college, one of the university's signature leadership programs is its 800-member Corps of Cadets on UNG's Dahlonega Campus.
Job Duties & Responsibilities: The Helpdesk Coordinator will:
- Provide support and coordinates staff to provide Tier I technical support to all UNG IT users. Coordinate with other areas of IT to escalate issues and requests as necessary.
- Assist the Support Manager/Director in the delivery of Tier 1 IT support and services, responsible for coordinating student lab support, personal computer repair, and walk-up location customer support.
- Assist in managing support escalations to ensure service level agreements are being met. Provide analysis and reporting to IT leadership on the status of service and IT's relationship with customers.
- Prepare internal knowledge base documentation, reports, and assists in review of purchase requests and upkeep of IT asset inventory.
- Pursue professional development in IT as it relates to your position by way of higher education, technical training, and industry recognized certifications.
Knowledge, Skills & Abilities:
- Musth ave knowledge of ITIL standards for service delivery, service management, and support.
- Knowledge of incident management and problem management.
- Knowledge of Windows and Macintosh operating systems and peripheral installation and support.
- Knowledge of PC networking in a Windows environment.
- Knowledge of desktop/laptop/mobile systems and remote support.
- Ability to lift 50 lbs.
Certifications/Licenses & Minimum Requirements:
- Bachelor's Degree
- One year experience working in an IT/Service environment; or, an equivalent combination of education, certification and experience sufficient to successfully perform the essential duties of the job as listed above.
- ITIL or Help Desk certificate desired.
Required Documents: Cover Letter, Resume/Curriculum Vitae
Special Instructions to Applicants: Please submit contact information for three professional references. This position will require a background check.
Employer Information: -
The University of North Georgia is committed to providing equal opportunity to all qualified applicants without discrimination at the basis of race, color, national or ethnic origin, sex, age, disability or handicap as a matter of college policy and as required by applicable state and federal laws.
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Organization
The University of North Georgia is a member of the University System of Georgia and holds designations as a state leadership institution and as The Military College of Georgia. With more than 18,000 students, the University of North Georgia is one of the state’s largest public universities. The regional, multi-campus university offers more than 100 programs of study ranging from certificate and associate’s degrees to professional doctoral programs.
The University of North Georgia's educational experience provides a solid foundation to help students become civic, professional and military leaders who serve communities locally and globally. UNG's student-focused environment includes quality education, service, inquiry, and creativity.
UNG is one of only six senior military colleges in the United States and its residential Army ROTC program consistently ranks among the best in the country. UNG competes in NCAA Division II in baseball, softball, golf, basketball, soccer, mixed rifle, and women's cross country.
The University of North Georgia has seven academic colleges and institutes: the College of Arts and Letters, the Mike Cottrell College of Business, the College of Science and Mathematics, the College of Education, the College of Health Professions, University College, and the Lewis F. Rogers Institute for Environmental and Spatial Analysis.
At the undergraduate level, UNG offers the Associate of Arts (A.A.) and the Associate of Science (A.S.) degrees and the Bachelor of Applied Science (BAS); Bachelor of Arts (BA); Bachelor of Science (BS); Bachelor of Business Administration (BBA); Bachelor of Fine Arts (BFA); and Bachelor of Science-Nursing (BSN). 
Graduate degrees offered at UNG include: Doctor of Physical Therapy (DPT); Education Specialist in School Leadership (EDSSL); Master of Education (Med); Master of Arts in Teaching (MAT); Master of Arts in history (MA); Master of Arts in International Affairs (MAIA); Master of Science in clinical mental health counseling (MS); Master of Science in family nurse practitioner (MS); Master of Science in nursing education (MS); Master of Science in physical education (MS); Master of Science in criminal justice (MS); Master of Public Administration (MPA); Master of Business Administration (MBA); Master of Music (MM).
The University of North Georgia was formed through the consolidation of North Georgia College & State University and Gainesville State College, two of the top-performing schools in the University System of Georgia, in January 2013. Positioned in the fastest-growing region of the state, UNG comprises five campuses and online opportunities united by a single mission focused on academic excellence and academic and co-curricular programs that develop students into leaders for a diverse and global society.
UNG’s campuses are located across the northeast Georgia region in Blue Ridge, Cumming, Dahlonega, Gainesville, and Oconee County. With easy access to metro Atlanta and Georgia's mountain and piedmont areas, the region features vibrant cultural and recreational opportunities, including Lake Lanier and the the Appalachian Trail.
The University of North Georgia is part of the University System of Georgia Complete College Georgia (CCG) initiative to improve the retention, progression, and graduation of students. Grounded in the successes and strengths of the past and inspired by the potential of the new University of North Georgia, UNG's Complete College Georgia plan seeks to advance educational attainment in the northern part of the state, contributing to the region's workforce and economic prosperity.
To obtain application information for the University of North Georgia, call the Admissions Office at 706-864-1800, or for a closer look at the university, visit www.ung.edu.
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