Financial Aid Advisor

Job description

Position Summary

Big Bend Community College invites applications for a Financial Aid Advisor in the college's Financial Aid Office.  The Financial Aid Advisor works closely with the Director of Financial Aid to administer all forms of student aid, to include federal, state, and BBCC financial aid programs. This position will coordinate communication efforts to prospective and continuing students and to residents of the service district both on and off campus. This position works closely with all members of the financial aid team as well as the departments of Admission, Registration and the Business Office.  This position reports to the Director of Financial Aid and acts as the Director's designee in his/her absence.

BBCC is a small rural community college located in the sunny, central part of Washington State, and is accredited by the Northwest Commission on Colleges and Universities.  Big Bend Community College serves approximately 4,000 students, with an annualized FTE of approximately 2,000, in a 4,600-square-mile service district including 15 communities in Grant and Adams counties and the Odessa School District in Lincoln County with on-site, online instruction, and interactive classrooms. 

Big Bend Community College strives for excellence in teaching and learning.  We are a student-centered and innovative college that is committed to fostering a community that supports and recognizes the value of diversity; 42% of our student-body is Hispanic.  Recognized as a Leader College by Achieving the Dream, Big Bend is a designated Hispanic Serving Institution (HSI).  Our student body consists of 75% first-generation college students and 71% of our students receive some form of financial assistance.
Our college seeks candidates who have a deep commitment to and understanding of the rewards and challenges of working with students. We particularly welcome those who will be active participants in our small but thriving college community.
Big Bend Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, sex, sexual orientation, gender identity/expression, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, pregnancy status or families with children, a mother breastfeeding her child, AIDS/HIV or hepatitis C, genetic information, and/or status as a veteran in accordance with state and federal laws. 
Big Bend provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the American with Disabilities Act and the Federal Rehabilitation Act. Contact the Human Resources Office at 509-793-2008 or via email at [email protected].
This position is open until filled.  Priority consideration will be given to applicants whose complete application has been received by January 5, 2018.  Big Bend Community College reserves the right to offer this position to a qualified candidate at any time, so a prompt response is encouraged. 

Essential Job Duties

Primary essential responsibilities include, but will not be limited to, the following:

  • Advise students, parents, and others in regard to all aspects of financial aid programs offered, including application procedures, FAFSA/WASFA completion, eligibility requirements and responsibilities associated with the acceptance of aid.
  • Understand and apply knowledge of federal and state financial aid regulations as well as BBCC financial aid policies and procedures. Independently exercise professional judgment concerning individual student circumstances to analyze, calculate aid eligibility, and award financial aid.
  • Prepare and present financial aid information at workshops in a variety of settings including on and off campus, day, evening, and weekend events. Coordinate the communication efforts of the Financial Aid Office to students, parents, and the community. Work closely with the BBCC Communications Department to release pertinent information to social media outlets.
  • Manage all aspects of State Need Grant, College Bound, and other state grant programs including but not limited to: GET, Passport to College, and the Opportunity Scholarship. Review regulations and recommend policy and procedure changes to maintain compliance. Monitor and reconcile expenditures. Complete and submit the State Need Grant Interim and Final Report. Responsible for downloading files from the Washington Achievement Council to check eligibility for College Bound, State Need Grant and Passport to College status.
  • Coordinate outside scholarship program to include processing and reconciling scholarship expenditures. Develop and maintain scholarship database. Assist students with scholarship questions.
  • Conduct student interviews to resolve data discrepancies, explains program requirements and services available. Refer students to additional college and community support services.
  • Evaluate appeals for reinstatement of aid due to extraordinary circumstances. Makes the final decision on appeals for reinstatement. Prepare reports on the status of the program. Ensures database is current.
  • Help students with understanding and setup of the BankMobile card. Review reports and work with the Business Office to resolve any issues related to the BankMobile process.
  • Work with the Director on the development and implementation of BBCC financial aid policies and procedures.
  • Assist and may serve as backup to the School Certifying Official (SCO) as needed for processing VA Benefits Certifications.
  • Develop and maintain positive and effective working relationships with staff, students, parents, faculty, and external contacts.
  • Represent the College at professional and community organizations. Participate in related professional conferences and in-service activities. Participate in college activities and serve on committees.


  • Maintain professional growth and development through seminars, workshops and professional affiliations to keep abreast of latest trends in field of expertise.
  • Ensure no injuries to self or others by following safe work practices and policies.  This includes, but is not limited to:  security and safety, understanding of MSDS, equipment, infection control, fire, disaster, safe lifting and body mechanics.
  • Ensure compliance with college policies and procedures and state and federal regulations.
  • Work and interact effectively with colleagues, staff, students, administrators and others of various cultural and socio-economic backgrounds.
  • Perform other related duties and responsibilities as may be required. 


  • Strong desire to build and maintain positive relationships with colleagues and students.
  • Employ effective critical thinking skills; seek resources for direction when necessary.  Perform independent problem solving; decision-making is logical and deliberate.
  • Perform actions that demonstrate fiscal accountability; practice within legal and ethical guidelines.  Exercise safe judgment in decision-making. 
  • Comfortable using technology to reach students and increase efficiency.
  • Communicate effectively orally and in writing, including the ability to engage in one-on-one conversation, network with college partners, and present information to large groups. 
  • Ability to organize multiple work priorities to ensure timely completion of objectives.
  • Ability to work independently utilizing problem solving abilities and administrative judgment.
  • Demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college faculty, staff, and students. 


Minimum & Desirable Qualifications


  • Bachelor's degree from a regionally accredited college or university.
    • An associate's degree with two (2) years of financial aid experience may be substituted for the bachelor's degree requirement. 
  • One year of professional work experience in finance, accounting, education, social services, or related field providing services to students, clients, or customers in an advisory capacity and performing functions requiring accuracy and attention to detail.
  • Experience using computers, spreadsheets, databases and word processing software to accomplish daily work. 
  • Experience working with individuals from diverse academic, socioeconomic, cultural, disability, ethnic backgrounds.  


  • Two years' experience working in higher education, including one year related to student financial aid.
  • Financial aid experience in the Washington State Community and Technical College system.
  • Knowledge and understanding of State and Federal financial aid programs and regulations.
  • Previous experience with SBCTC applications-FAM, Student Management System (SMS) and Financial Management System (FMS) cashiering software; U.S. Department of Education web based software-EDExpress, FAAccess; National Student Loan Data System software; Common Origination and Disbursement and Ed Connect. Understanding of the BankMobile refund process.
  • Knowledge of Family Education Rights and Privacy Act (FERPA).
  • Previous experience working with confidential records and/or information.
  • Bilingual fluency, especially in Spanish.


Application Instructions

This position is open until filled.  Priority consideration will be given to applicants whose complete application has been received by January 5, 2019.  Big Bend Community College reserves the right to offer this position to a qualified candidate at any time, so a prompt response is encouraged. 

To qualify for consideration, applicants must meet required qualifications and submit a complete application packet, which includes the following:

  1. BBCC Online application.
  2. Cover letter, addressing why you are interested in this position and how your qualifications make you the ideal candidate.*
  3. Comprehensive resume or CV.*
  4. Response(s) to the questions found in the Supplemental Questions Tab above.*  
  5. Unofficial transcripts documenting undergraduate and graduate course work and degrees.  Official transcripts required upon employment.* 

NOTE:  All of the above items are required to ensure your consideration for this position.  The items marked with an asterisk are required to included/uploaded with your online application prior to submission.  
BBCC reserves the right to not fill this position, reject all applicants, reopen the position, or make a direct appointment.  Applications received during this recruitment may be used to fill future vacancies at the College's discretion.
Persons hired will need to provide documentation verifying identity and employment authorization to work in the United States. 
Official transcripts will need to be provided to the college within the first thirty (30) days of employment.
In compliance with state and federal regulations, BBCC is committed to a safe and drug-free campus.  Employees are expected to comply with BBCC's policy prohibiting illegal drug use or activity, including notifications of criminal drug convictions and the use of prescription drugs or over-the-counter medications that are likely to affect job safety.  The complete policy and procedure are available to view on the policies page of the BBCC website.  Printed copies of the policy and procedure are available by contacting the Human Resources Office at 509-793-2008.
BBCC strives to be a safe and secure campus for our students, employees, and community.  Detailed information regarding campus security, crime statistics for the most recent-three year period, and other information is available on the Campus Safety and Security page of the BBCC website.  If you have questions or would like a printed copy of the materials please contact Campus Safety and Security at 509-793-2286.
This posting does not reflect the entire job description and may be changed and/or modified, at any time, without notice. 

If you have difficulty logging into your account, attaching documents, submitting your application, etc., please contact NEOGOV Customer Service at 1-855-524-5627.


Agency Big Bend Community College Address 7662 Chanute Street, NE

Moses Lake, Washington, 98837 Phone 509-793-2008
509-793-2009 Website




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Job No:
Posted: 12/13/2018
Application Due: 1/11/2019
Work Type: