Testing & Enrollment Services Specialist (Welcome & Testing Center)
Working Hours: Working hours for this position consist of a 7.5 hour period (between the hours of 8:00am and 7:30pm), exclusive of a 1/2 or 1 hour lunch. These hours to be agreed upon between the supervisor and employee at the onset of employment. Position normally requires working Monday through Friday but may require working occasional weekend hours based on the needs of the department. Will require working one evening per week.
Summary: This position is responsible for recruiting new students through the Welcome Center, processing applications, and coordinating day-to-day operations in the Testing Center including proctoring exams, monitoring equipment and supply needs, and running reports related to test activity. The Testing/Enrollment Services Specialist (TESS) is among the first college representatives that prospective students meet. The TESS’s role is to assist prospective students that walk-in to the Welcome Center in the transactional process of completing the application and placement testing process prior to registering to enroll in the College. The TESS will meet with prospective students and assist them in mapping out an educational plan. The TESS assists prospects that walk-in to the Welcome Center, and will direct prospects that are unsure of their goals to an Enrollment Services Coordinator for a more lengthy interview and discussion. The TESS must be able to learn, understand and effectively articulate the value and benefits of the education provided by the College, and develop a level of trust and rapport with prospective and new students. The TESS will be expected to commit to team enrollment goals for the Welcome Center. In addition, this position requires significant use and knowledge of multiple online information, testing and marketing software tools. The Testing and Enrollment Services Specialist will also be expected to provide proctoring and administrative support to the PearsonVue testing center and CLEP testing services.
Essential Duties and Responsibilities:
Effectively provide important enrollment information to prospective students walking in to the Welcome Center, asking appropriate questions to identify the students’ goals and plans.
Coordinate the day-to-day operations in the Testing Center including proctoring exams, monitoring equipment and supply needs, and running reports related to test activity.
Assist the Admissions team with Open Houses and Open Enrollment days as needed.
Refer students to appropriate campus resources for assistance with college major, disability services, academic and personal issues, and other college related concerns.
Interpret students’ high school and college transcripts, standardized test scores and placement test scores to provide guidance and assist students through the enrollment process.
Manage data for prospects between current marketing/CRM software and the College ERP (Ellucian Colleague).
Ensure data for walk-in prospects is processed as the students complete enrollment process.
Conduct him/herself in a professional manner and exhibit a positive image for RACC at all times.
Perform other related duties as assigned.
Supervisory Responsibilities: This job has no supervisory responsibilities.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
- Associate degree from an accredited institution.
- Two years of experience in a customer-focused sales, marketing, telemarketing or higher education advising/admissions/recruitment position.
- Bachelor’s Degree in education or related field from an accredited institution.
- Two years of professional experience in a testing and assessment environment.
- Prior experience in and understanding of college admissions and recruiting.
- Bilingual Spanish/English.
Bilingual Spanish/English preferred.
Ability to create and edit effective, engaging communications for various target groups.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have knowledge of Microsoft Office (especially Word, Excel, and PowerPoint) and Internet skills. Knowledge of Datatel, Hubspot or other administrative software a plus.
Other Skills and Abilities Required:
- Ability to identify potential student issues before they arise, and connect students with appropriate college resources.
- Ability to provide exemplary customer service to a diverse student population in terms of race, ethnicity, age, class, gender, ability, sexual orientation, and belief system among others.
- Capability to effectively articulate the value of post-secondary training and/or degree pursuit.
- Ability to work independently within a fast-paced, dynamic, and team-oriented environment.
- Ability to quickly adapt and thrive in an environment of change.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; sit and reach with hands and arms. The employee is occasionally required to walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
*This position description serves as a guideline for communicating the essential functions and other information about the position to the applicant/employee. It is not intended to create a binding employment contract nor cover every detail of the position and may be changed when appropriate
Equal Opportunity Employer: minority/female/disability/veteran