Housekeeping Quality and Training Administrator
Responsible for developing, implementing and overseeing a robust quality and training program for the Housekeeping department. Provides frequent communication to Housekeeping team members regarding procedures, equipment, regulations, etc. Works under the general direction of the Housekeeping Manager.
- Oversee all quality and completion of housekeeping tasks performed on College properties by regular, casual/temporary or outside contracted staff to ensure cleanliness standards.
- Inspect buildings for cleanliness. Responsible for quality assurance, performs inspections and condition assessments on a regularly scheduled or on an ad-hoc basis. Identifies deficiencies and takes corrective action. Provides training and follow up as needed. Proactively engages customers to address concerns. Uses Quality Assurance software to document quality as well as communication and training.
Recommends to Housekeeping Manager personnel decisions including: hiring, firing, promotions, job assignments, disciplinary action, staffing needs, and compensation levels for regular staff as well as casual/temporary staff. Provides written documentation as needed. Drafts performance evaluations for review and completion. Meets and proactively engages with housekeepers regularly to maintain a high level of employee engagement and discuss performance.
- Schedules and coordinates training programs as necessary to ensure adherence to applicable health and safety regulations, as well as helping the housekeeping staff stay current in their field. Schedule vendors and other training providers as needed. Provides individual and group training consistently. Ensures documentation and attendance of all required training. Provides support for Housekeeping Team Leaders and others who support on the job training for on boarding of new and existing employees.
Full time, year-round position, primarily Monday – Friday on either the 1st or 2nd shift. Special events and coverage issues may necessitate overtime hours, including weekends and holidays. On-call 24/7 except during scheduled vacation.High School Diploma or GED required. Ability to relate well with a variety of people both on and off campus. Working knowledge of Microsoft office Suite (Word, Excel) and e-mail; willingness and initiative to use technology and learn new software applications as necessary. A proven record of reliability, strong personnel management skills and ability to lead a team. Demonstrated ability to organize and prioritize multiple and varied work assignments. Valid driver's license required; must meet the eligibility requirements of the College's Motor Vehicle Policy.
Minimum five years of cleaning experience, preferably at an institution of higher education or similar work environment. A minimum of two years of training experience is required and prior supervisory experience is preferred.
Bowdoin College complies with applicable provisions of federal and state laws that prohibit unlawful discrimination in employment, admission, or access to its educational or extracurricular programs, activities, or facilities based on race, color, ethnicity, ancestry and national origin, religion, sex, sexual orientation, gender identity and/or expression, age, marital status, place of birth, genetic predisposition, veteran status, or against qualified individuals with physical or mental disabilities on the basis of disability, or any other legally protected statuses.