Job ID 601928
Location Shawano - West Region
Full/Part Time Part-Time
Regular/Temporary Regular

Qualifications


Department: Community Regional Learning Services (West Region)

Reports To: Manager, Regional Learning Center
Salary Grade: PB

Position #: 07100143


LOCATION: Shawano Regional Learning Center
HOURS: 24 hours per week; Availability to work Tuesday, Wednesday and Thursday 9:30-6:00pm with an occasional Saturday from 7:30-11:00am. Position requires flexibility to work other hours as needed.
SALARY: $13.34/hour
Required online application available on website: www.nwtc.edu/jobs

Northeast Wisconsin Technical College is committed to promoting a learning environment where employees and students of differing perspectives and cultural backgrounds pursue career and academic goals embraced in an environment of respect and shared inquiry.

POSITION SUMMARY
Candidates will be responsible for providing exceptional customer service in a busy open office atmosphere. Staff will report directly to the Regional Center Manger and will also be responsible for completing assigned projects. Multitasking skills and the ability to prioritize projects will be critical to the candidate's position.

ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the functions identified in the job description.
Essential Functions Statement(s)
Job Duties may include, but are not limited to:

• Respond to student and community inquiries in person or via phone.
• Process student registrations for course enrollment using PeopleSoft.
• Schedule student advisor and testing appointments.

• Assist students with book sales; buy back process and completion of forms.
• Handle cash transactions as well as post payments to student accounts in PeopleSoft.
• Prepare room set-up and supplies for classes; replenish brochure racks.
• Distribute marketing materials to local businesses via mail or in person.
• Available to work evening or Saturday hours to provide adequate office coverage.
• Provide administrative support (copying, contacting students, filing, proctor tests)
• Ability to multitask and complete other duties and projects as assigned.
• Prepare, process, and maintain new and existing student and course information with regards to the Nursing Assistant Program.
• Other duties as assigned.

POSITION QUALIFICATIONS
Competency Statement(s)

• Values - Demonstrate behaviors and action that support the College's values - Customer Focus, Everyone Has Worth, Passion and Inspiration, Collaboration, Emotional Intelligence, Results and Accountability, Valuing Talent and Well Being, and Ethics.
• Student Success - Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, disability, socio-economic background, or job type.
• Accuracy - Ability to perform work accurately and thoroughly.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.

SKILLS & ABILITIES
Education: Administrative Assistant or Office Assistant degree
Experience: Two years of work experience in an office/college setting.
**An equivalent combination of education and work experience may be considered

Computer Skills:
Microsoft Office: Word, Access, Publisher and Excel applications. PeopleSoft experience a plus.

Other Requirements:
Candidates must possess exceptional phone and face to face costumer service skills and have the ability to work under pressure to meet project deadlines. Customer service must be completed tactfully with respect to all confidential material. Previous cashiering and teller experience a plus.
Must hold a valid driver's license and be insurable under the Districts standard insurance policy terms
Provide assistance running to the bank, picking up office supplies, and visits to other centers.

PHYSICAL DEMANDS
N - Not Applicable
O - Occasionally - up to 33 percent of the time or 0 to 2.5 hours per day
F - Frequently - 33 to 66 percent of the time or 2.5 - 5.5 hours per day
C - Constantly - more than 66 percent of the time or more than 5.5 hours per day

Physical Demands
Lift/Carry
Stand
O (Occasionally)
10 lbs or less
O (Occasionally)
Walk
O (Occasionally)
11-20 lbs
O (Occasionally)
Sit
C (Constantly)
21-50 lbs
O (Occasionally)
Handling / Fingering
F (Frequently)
51-100 lbs
N (Not Applicable)
Reach Outward
F (Frequently)
Over 100 lbs
N (Not Applicable)
Reach Above Shoulder
O (Occasionally)
Push/Pull
Climb
N (Not Applicable)
12 lbs or less
N (Not Applicable)
Crawl
N (Not Applicable)
13-25 lbs
N (Not Applicable)
Squat or Kneel
O (Occasionally)
26-40 lbs
N (Not Applicable)
Bend
O (Occasionally)
41-100 lbs
N (Not Applicable)

The College has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the College reserves the right to change this job description and/or assign tasks for the employee to perform, as the College may deem appropriate.
NWTC does not discriminate on the basis of age, race, color, disability, sex, gender, sexual orientation, gender identity, national origin or other protected classes.

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