Pro House Manager - Modlin Center for the Arts - 479988

POSITION SUMMARY:

The primary responsibility of the Pro House Manager is to oversee the safety and security of 600 patrons before, during, and after performances in the Modlin center venues. The Pro House Manager supervises all front-of-house staffing and operations for Modlin Center events and also serves as a primary point of communication among various Modlin Center staff members during events.

RESPONSIBILITIES:

Management and Communication

• Manage usher staff of 15 people for each event.
• Train ushers prior to each event (outline basic duties and review emergency procedures).
• Assign usher positions and duties.
• Ensure that ushers give patrons full-service treatment.
• Manage standby seating process.
• Communicate regularly with Box Office to determine number of standby tickets returned.
• Organize group of standby patrons
• Regularly monitor inside of venue to determine location of available seats.
• Seat standby patrons in a timely and orderly fashion.
• Communicate regularly with the Box Office Manager and staff in person and by radio.
• Manage and distribute (on a discretionary basis) house seats.
• Plan and prioritize critical path for each performance.
• Establish communication among Stage Manager, professional House Manager, and ushers prior to and throughout performances.
• Take initiative in resolving patron seating or ticketing issues during the event.
• Attend regular staff meetings.

Operations and Technology

• Able to learn and independently operate the functions of each venue, including Camp Concert Hall, Jepson Theatre, Cousins Studio Theatre, and Perkinson Recital Hall.
• Provide necessary accommodations to patrons with specific needs, including, but not limited to, infrared listening devices, elevator access, up-front seating, and large print programs.
• Ensure that the lobby, reception areas, and audience spaces are prepared to receive the public, including proper temperature/climate, proper cleanliness, and adequate signage.
• Monitor, maintain, and distribute stock of playbills to ushers.
• Oversee house staff for concession, inventory, reporting, and reconciliation.
• Create House Manager report and electronically distribute it to Modlin Center Staff after each event.

Safety and Security

• Have working knowledge of emergency procedures for various situations such as fire, power outage, evacuation, medical emergencies, and other extraordinary situations as they arise.
• During the course of employment, become certified in adult CPR and administration of AED (Automated External Defibrillator). The Modlin Center will arrange training.

QUALIFICATIONS:

• The schedule requires flexibility and the Pro House Manager must be able to work late nights and weekends.
• A retail or service background is helpful.
• Ability to use a Motorola two-way communication device.
• Ability to use email, shared drives, and electronic filing systems.
• Ability to use Macintosh computer and Microsoft Office Suite for Macintosh.

EDUCATION & EXPERIENCE:

• High school diploma or educational equivalent
• Minimum of 2 years professional experience in House Management
• Retail experience or experience working with the public

WORK HOURS:

• This is a temporary part-time position that works as needed. Primarily evening and weekend hours with flexibility required depending on production schedule and need.

SALARY STRUCTURE:

Pay Grade 1
To see more detailed salary information please review the University of Richmond's Compensation Structure.

Located minutes from downtown Richmond, Virginia, the University of Richmond (www.richmond.edu) blends the intimacy of a small college with exceptional academic, research, and cultural opportunities usually found only at large institutions. Richmond offers a unique combination of undergraduate and graduate programs. Our School of Arts & Sciences anchors Richmond as a nationally ranked liberal arts university. A ranked business school, the nation’s first school of leadership studies, a highly respected law school, a nationally recognized international education program and the community-focused School of Professional and Continuing Studies build on that strong foundation and make this university something unique.

UR is committed to developing a diverse faculty, staff and student body, and to modeling an inclusive campus community which values the expression of differences in ways that promote excellence in teaching, learning, personal development and institutional success. In keeping with this commitment, our academic community welcomes candidates from diverse backgrounds and candidates who support diversity. EOE