Associate Provost for Student Support and Administrative Services

Seattle, Washington State
Dec 10, 2018
Institution Type
Four-Year Institution

DEPARTMENT: Academic Affairs
CLASSIFICATION: Administrator - Fulltime
REPORTS TO: Provost and Campus Chief Executive Officer (CEO)

POSITION SUMMARY. The Associate Provost for Student Support and Administrative Services (APSSAS) provides leadership and supervision for all campus-based offices and activities that support students and academic programs. In addition, the Associate Provost serves as the key link to University offices and services in these vital areas. The Associate Provost reports directly to the Provost and oversees all student-related offices, academic support functions, administrative operations and other activities enhancing the campus capacity to fulfill its mission. This position serves as a member of Provost’s leadership team, as well as on other University and campus committees.


A. Student and Academic Support Services

  1. Encourage, nurture and ensure an integrated student and academic support services approach, with the goal of creating seamless, effective support for all students and collaboration between support service providers.
  2. Assure that the Integrated Student Services personnel are adequately trained, have the information resources and technological access needed to compete their work. Evaluates and improves processes, assuring a student-centered approach to service activities.
  3. Work closely with the Associate VCAA and other University-wide officials to ensure the provision of high quality student services and support across the University. Conducts evaluates and improves academic and student services processes
  4. Work closely with campus faculty to ensure that faculty members have the support necessary to provide students with educational offerings and opportunities of the highest quality.
  5. Work closely with and coordinate members of the academic staff who directly support academic programs and faculty to ensure that they have the resources to fulfill their roles. Address academic staff issues and concerns.
  6. Work with faculty and academic staff to to develop and publish course schedules that ensure clear pathways for timely student completion. Develop course scheduling solutions to address student needs.
  7. Ensure student access to academic and support resources on the campus and across the University. Provide leadership for student orientation and other media for providing information to students.
  8. Support and coordinate staff development for student and academic support personnel.
  9. Provide leadership and quality counsel to students, acting as mediator as appropriate, and coaching students regarding academic program-related issues.
  10. Serve as the Chief Student Services Officer in resolving issues involving student conduct, student grievances, and other matters. Intervene with student, staff and faculty safety issues. Interpret and apply policies and procedures for mediation and conflict resolution as appropriate.

B. Administrative Leadership and Campus Operations

  1. Oversee all campus-based administrative and support services.
  2. Support marketing/enrollment activities as liaison between faculty, chairs and marketing/enrollment staff
  3. Participate in the development and monitoring of the academic departments budgets. Work with the faculty and finance to develop the line-by-line program budgets
  4. Assist in the monitoring of academic program budgets. Alert Provost about opportunities for cost savings as well as anticipated deviations from the annual budget.
  5. Oversee campus facilities functions, including supervising facilities and security staff, staff and assure. Manage campus infrastructure, including buildings, grounds and equipment.
  6. Oversee planning and execution of commencement activities and other campus-related event.

C. Institutional Governance

  1. Convene and lead on the campus administrative leadership team
  2. Serve as an ex-officio member of the campus Faculty Assembly/Senate.
  3. Serve on the campus academic leadership team.

D. Academic Leadership

  1. Collaborate with faculty and implement policies and procedures that assure high academic standards and respect for Antioch University’s educational model.
  2. Provide support to faculty in the operational aspects of the University's academic assessment system, including annual and comprehensive program reviews. Collaborate with the University Office of Academic Affairs regarding institutional academic assessment processes.
  3. Support faculty in complying with accrediting and licensing requirements, and oversee the preparation of specialized accreditation materials and preparation for accreditation and specialized licensing site visits. Consult with University Counsel as needed. Collaborate with the University Office of Academic Affairs regarding regional accreditation and state authorization.
  4. Support faculty in alumni relations activities. Collaborate and coordinate with other departments, campuses, and University offices to achieve the goals of alumni programs or projects.

E. Curriculum and Program Development

  1. Support campus academic planning processes and strategic planning objectives for academic programs consistent with standards of quality.
  2. Provide support to faculty regarding curriculum development and new program development processes, in cooperation with relevant departments.

F. Community Leadership

  1. Participate in community relations and professional associations as appropriate and as directed by the Provost.

G. Other duties as assigned by the Provost and Campus CEO

Education and Experience:

  1. Earned terminal degree in one’s field from an accredited institution of higher education required;.
  2. Three years successful administrative experience or equivalent in an accredited institution of higher learning at the department chair level or above required.
    1. Experience with adult and nontraditional students required.
  3. Five years of successful student and academic services experience or equivalent in an accredited institution of higher learning required.
    1. Experience with adult and/or nontraditional students preferred.
    2. Successful teaching experience preferred.
    3. Experience coordinating and developing curriculum in classroom-based and low-residency delivery models and across degree levels preferred. Currency in best practices on the academic technology to enhance teaching and learning required..

Skills and Abilities:

  1. Demonstrated ability to work cooperatively with students, staff, campus community and community at lare with a strong commitment to service.
  2. Demonstrated ability to work in a participatory academic environment.
  3. Demonstrated ability to work with persons of ethnically, culturally, and economically diverse backgrounds
  4. Demonstrated ability to articulate academic programs consistent with Antioch's mission and educational philosophy.
  5. Demonstrated competence as an administrator, including organizational, management, financial, and interpersonal skill.
  6. Demonstrated ability to support the ongoing development of competent employees by providing orientation, training, performance coaching, mentoring, continuing education and professional development opportunities.
  7. Ability to communicate effectively in writing and orally required.

Hours of Employment:
This is a full-time position serving a national university. A work schedule will be established in consultation with the Provost and Campus CEO.

Work Location:
Specified Antioch University campus (California, Ohio, New Hampshire or Washington).

Physical Requirements:
While performing the duties of this job, the staff member is regularly required to sit; stand use hands and fingers, and talk or hear. The employee is occasionally required to reach with hands and arms. The individual must regularly lift and/or carry up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. May have to drive, fly or commute to off campus sites.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environmental and Job Hazards:
No unusual environmental or job hazards.

Antioch University reserves the right to change the duties of the job description at any time.

Application Process
To be considered for this position, please complete and submit the following documents to [email protected]:

  • Cover letter
  • Resume
  • Names, addresses (including email addresses) and telephone numbers of three references.

References will not be contacted without prior approval of the candidate.
For accommodations to complete the application process, and/or if selected for an interview, please contact the Human Resources Department at [email protected]

Antioch University Seattle is an equal opportunity employer. It is the policy of the University not to discriminate against and to provide equal employment opportunity to all qualified persons without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, and veteran status.

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