Residential Life Coordinator - Temporary up to 3 years

San Jose, CA
Dec 08, 2018
Institution Type
Four-Year Institution

Job ID: 24685
Full/Part Time: Full-Time
Regular/Temporary: Temporary
Job Code: 3082
Department: Housing Coordination


Classification: Student Services Professional II
Salary Range: $4,179/month - $5,942/month
FLSA status: Exempt

San Jose State University offers employees a comprehensive benefits package. For more information on programs available, please visit

About the Position

*This is a temporary up to 3 years, benefited position*

As an integral component of San Jos State University and the Division of Student Affairs, the mission of University Housing Services (UHS) is to provide vibrant student-centered living communities designed to promote academic success, personal development, university involvement and civic engagement. The Residential Life Coordinator is a live in position that works independently, under general supervision, to oversee 600 to 1400 co-educational students in a UHS complex and assists in the development and provision of all Residential Life activities.

Responsibilities include but are not limited to the following:

- Co-supervises the overall direction and development 21-36 Resident Advisors (RAs), 1 - 2 Hall Office Coordinators (HOC), 1 Office Manager (OM), and 5-30 Office Assistants (OAs).
- Works with Residential Life team overseeing, selecting, training, and evaluating student staff in meeting UHS mission and values; connecting student growth and development to specific learning outcomes.
- Serves as a mentor for all student staff members providing guidance and perspective to foster paraprofessional growth and development.
- Provides individual student staff direction and development by conducting weekly one-to-one meetings,
- Facilitates team building at weekly staff meetings and coordinates staff retreats and ongoing development.
- Works with staff to respond to day to day student issues.
- Assumes daily, evening, weekend and vacation on-call coverage that include both community and campus-wide responsibilities.
- Responds as first on-campus contact for crisis intervention and management for residential community via 24-hour on-call and notifies department/campus staff members regarding crisis situations.
- Adjudicates conduct cases, working with the Education Development Coordinator and the Office of Student Conduct and Ethical Development to provide appropriate response and educational sanctions for violations to UHS and campus policies.
- Coordinates emergency evacuations and conducts fire drills with residents on a semester basis.
- Creates an atmosphere that supports appropriate behavior in residential community.
- Assesses and responds to residential students' physical, emotional and intellectual needs.
- Works with students and staff to respond to counseling, mediation and policy violation concerns.
- Role models appropriate behavior and response to students and staff, adhering to departmental and university policies and ethical statements.
- Advise UHS Student Judicial Board.
- Works with University staff to appropriately administer UHS, University, and CSU policies and procedures.
- Develops a working knowledge of UHS operations and coordinates paper flow to other areas within UHS.
- Works with maintenance, custodial, and other services to support high quality of UHS operations.
- Utilizes effective communicating, planning, scheduling and organizing skills as they relate to job responsibilities.
- Assists in the collection of evaluation and other assessment measures that contribute to the overall development of the UHS and university vision, goals and objectives
- Prepares semi-annual/annual reports on services and programs provided by community staff.
- Works with Associate Director and /or designee in planning future programs, establishing goals and objectives and reviewing quality of life concerns within residential community.
- Assists in management of residential facilities in conjunction with summer conference program.
- Monitors program and administrative budgets for individual community.
- Establishes effective systems for recording key inventories for community.
- Monitors payroll and desk services for students.
- Oversees daily operation of front desk spaces and community lounge/recreation areas.
- Assists, advises, and encourages students and staff in implementing the department's programming model.
- Assesses, develops, implements and evaluates programs as part of the Residential Life team.
- Provides leadership in developing sense of community in all residential communities.
- Supports issues of diversity and serves as an educator on understanding these issues.
- Meets regularly with Associate Director and /or designee to establish professional goals and objectives for residential community.
- Maintains work schedules designed for maximum accessibility and involvement with students.
- Approves and tracks staff programs.
- Works in conjunction with student staff in developing programming initiatives specific to the needs of the residents in specific communities.
- Works collaboratively with Faculty In Residence and Academic Initiatives staff team to support academic initiatives in the residential communities.
- Chairs and/or serves on working committees that coordinate major Residential Life projects and assignments.
- Works with Associate Director and Assistant Director for Residential Life to develop a professional development plan.
- Participates in professional development opportunities that may include development and implementation of workshops, facilitating presentations, and attending professional conferences.
- Promotes and coordinates the facilitation of University Housing Services research projects as directed by the Associate Director for Organization and Planning.
- Participates in collateral assignments, which may include committee work, special interest programs or internships within University Housing and Student Affairs Division.
- Assists in developing department policies and procedures and trains department staff in their implementation.
- Counsels and advises individuals and student groups and serve as a resource and referral agent.
- Advises one or more student leadership groups to be determined by Residential Life team.
- Serves as a resource person and supportive role model for Judicial Board, Hall Government, Residence Hall Association (RHA) and members of National Residence Hall Honorary (NRHH).
- Performs Other Duties As Assigned

Education and Experience

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field and two years of professional experience in one of the student services program areas or in a related field. A master's degree in a job-related field may be substituted for one year of the professional experience.

Preferred Qualifications

- Master's Degree in Student Affairs, Education, Counseling or a related field
- Residence Hall management
- Providing education about Diverse Populations
- Leadership Program Development
- Student Conduct/Judicial Affairs
- Staff Supervision Experience
- Teaching and/or presenting educational workshops

Knowledge, Skills & Abilities

- Thorough knowledge of English grammar, business writing, punctuation and spelling. Ability to compose and appropriately format correspondence and reports.
- Knowledge of practices, procedures and activities related to student Residential Life programs.
- General knowledge of interviewing and counseling techniques, and ability to listen and reason logically.
- General knowledge of group facilitation, oral presentation and public speaking skills.
- Ability to rapidly acquire a general knowledge of overall operation, functions and programs of San Jose State University.
- Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
- Ability to collect, compile, analyze, and evaluate factual data and make oral or written presentations based on these data.
- Ability to advise students individually or in groups on routine matters, and general knowledge of principles of individual and group behavior.
- Ability to maintain dignity and self-control in stressful situations; and ability to respond to emergency and crisis situations.
- Ability to establish and maintain cooperative working relationships with students, staff, faculty, administrators, and private and public agencies.
- Ability to advise students individually or in groups on routine matters, and general knowledge of principles of individual and group behavior.
- Ability to perform accurately in a detail-oriented environment, and to handle multiple work priorities, organize and plan work and projects.
- Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies.
- Ability to quickly learn and apply a variety of state, federal, CSU, and SJSU policies and procedures.
- Strong oral and written communication skills.
- Must possess excellent customer service and public relations skills.

Posting Date

August 9, 2018

Application Screening

Application Screening begins August 24, 2018
Applications received before that date will receive first consideration.

This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Required Application Material:

Letter of Interest
List of References
Complete SJSU Online Employment Application

Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration.

Note To Applicant

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San Jos State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Equal Employment Statement

SJSU is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability.

It is the policy of SJSU to provide reasonable accommodations for applicants with disabilities who self disclose.

Contact Information

One Washington Square San Jose, CA 95192-0046
Phone: 408-924-2250


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