Job ID 601925
Location Green Bay
Full/Part Time Part-Time
Regular/Temporary Regular

Qualifications


Department: Student Involvement
Salary Grade: PB
Position # 07100191
Reports To: Supervisor, Student Involvement

LOCATION: Green Bay, WI
STANDARD HOURS: 1:15pm-6:15pm Monday-Thursday
MINIMUM STARTING RATE OF PAY: $13.34/hour

Required online application available on website: www.nwtc.edu/jobs

Location: Northeast Wisconsin Technical College, Human Resources, 2740 West Mason Street, Green Bay, WI 54307-9042. All postings are considered current and available until removed from the website.

Northeast Wisconsin Technical College is committed to promoting a learning environment where employees and students of differing perspectives and cultural backgrounds pursue career and academic goals embraced in an environment of respect and shared inquiry.

The College is seeking to attract ethnically diverse instructors and staff who can inspire our increasingly diverse student population.

POSITION SUMMARY
This position provides exceptional service to all customers in a high energy, fast-paced office environment. Primary responsibilities include responding to customer requests in-person, via telephone, and through email, and triaging when appropriate. Secondary duties include supporting the planning and implementation of co-curricular activities and providing guidance to Student Ambassadors.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the functions identified in the job description.
Essential Functions Statement(s)

• Greet internal and external customers and provide appropriate resource or service. Answer, screen or forward telephone calls, provide information, take messages, schedule appointments, etc.

• Provide customer support through the issuance of student identification cards, rented lockers, event tickets, and payment transactions.
• Assist in the opening and closing of the office, dependent on work schedule. Includes reconciling and balancing money drawer. Accuracy and attention to detail is essential.

• Provide guidance to front desk team members regarding internal workflow, processes and completion of projects. Includes creating and tracking work requests and processing room reservations.

• Provide key support leading up to and during large events such as Graduation, Welcome Week Orientation, and Awards Ceremony.

• Check students in for appointments with teammates using appropriate systems.
• Assist in the preparation of reports, data collection, and quarterly reporting requirements.

• Maintain inventory of office supplies and process supply orders.
• Other duties as assigned.

POSITION QUALIFICATIONS

Competency Statement(s)

• Values - Demonstrate behaviors and action that support the College's values - Customer Focus, Everyone Has Worth, Passion and Inspiration, Collaboration, Emotional Intelligence, Results and Accountability, Valuing Talent and Well Being, and Ethics.
• Student Success - Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Accuracy - Ability to perform work accurately and thoroughly.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines

SKILLS & ABILITIES
Education: High School Diploma
Experience: One year of customer service experience

**An equivalent combination of work experience and education may be considered.

Computer Skills
Working knowledge of Microsoft Office software.

PHYSICAL DEMANDS
N - Not Applicable
O - Occasionally - up to 33 percent of the time or 0 to 2.5 hours per day
F - Frequently - 33 to 66 percent of the time or 2.5 - 5.5 hours per day
C - Constantly - more than 66 percent of the time or more than 5.5 hours per day

Physical Demands
Lift/Carry
Stand
F (Frequently)
10 lbs or less
O (Occasionally)
Walk
F (Frequently)
11-20 lbs
O (Occasionally)
Sit
O (Occasionally)
21-50 lbs
O (Occasionally)
Handling / Fingering
O (Occasionally)
51-100 lbs
N (Not Applicable)
Reach Outward
O (Occasionally)
Over 100 lbs
N (Not Applicable)
Reach Above Shoulder
O (Occasionally)
Push/Pull
Climb
N (Not Applicable)
12 lbs or less
O (Occasionally)
Crawl
N (Not Applicable)
13-25 lbs
O (Occasionally)
Squat or Kneel
O (Occasionally)
26-40 lbs
O (Occasionally)
Bend
O (Occasionally)
41-100 lbs
O (Occasionally)


The College has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the College reserves the right to change this job description and/or assign tasks for the employee to perform, as the College may deem appropriate.
NWTC does not discriminate on the basis of age, race, color, disability, sex, gender, sexual orientation, gender identity, national origin or other protected classes.

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