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Customer Access Senior/UKHC

Job description

The primary responsibilities of the Patient Access Senior for the UK HealthCare Patient Access Call Medical Contact Center include: resolution of escalated Patient Access issues; training and coaching Patient Access Associates Medical Contact Center agents; monitoring work group performance, volume, productivity, audits, and accuracy reports; a commitment to excellent customer service; processing standardization activities of workflow and efficiency improvements; and ensuring compliance with University, federal, state, and local regulations.

Job Title
Customer Access Senior/UKHC

Requisition Number

Working Title
Patient Access Senior/UKHC

Department Name
H4001:Ambulatory Patient Access Services

Work Location

Grade Level

Salary Range

Type of Position

Position Time Status

Required Education


Click here for more information about equivalencies:

Required Related Experience

4 yrs

Required License/ Registration/Certification


Physical Requirements

This position requires regularly sitting at a computer workstation for extended periods of time performing tasks requiring repetitive motions (such as typing) and occasionally standing or walking with objects weighing up to 10 lbs.


Monday through Friday, 11:30am-9:30pm (2nd shift)


The ideal candidate will possess strong leadership skills, attention to detail, and customer focus.

Does this position have supervisory responsibilities?

Preferred Education/Experience

Five or more years of healthcare and/or customer service experience preferred.

Deadline to Apply

University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Please describe the most you have done to satisfy a difficult internal or external customer.

    (Open Ended Question)

  2. * Please describe a time when you provided exceptional customer service and include specific details regarding the situation.

    (Open Ended Question)

  3. * Please indicate the number of years of paid work experience you have been directly responsible for coordinating/supervising and/or training direct reports.
    • None
    • More than 0 years, up through 4 years
    • More than 4 years, up through 6 years
    • More than 6 years
  4. * Please indicate the number of years of paid work experience you have been directly responsible for patient scheduling.
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 3 years
    • More than 3 years, up through 5 years
    • More than 5 years
  5. * Please indicate the number of years of paid work experience you have in a position where you were directly responsible for customer service/customer relations.
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 3 years
    • More than 3 years, up through 5 years
    • More than 5 years
  6. * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.

    (Open Ended Question)

  7. * Where did you first see this position advertised other than on UK's online employment system?
    • InsideHigherEd.com
    • HigherEdJobs.com
    • Diverseeducation.com (Diverse Issues in Higher Education)
    • HERCjobs.org (Higher Education Recruitment Consortium)
    • InsightIntoDiversity.com
    • Latinosinhighered.com
    • HospitalCareers.com
    • Indeed.com
    • LinkedIn.com
    • Institute for Diversity in Health Management
    • A Colleague, Friend and/or Family Member
    • None of the Above

Applicant Documents

Required Documents
    Optional Documents
    1. Resume
    2. Cover Letter





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    Job No:
    Posted: 12/8/2018
    Application Due: 2/6/2019
    Work Type: